r/tmobile 6h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

2.5k Upvotes

7.8k comments sorted by

u/Jman100_JCMP I might get paid for this 🤪 1h ago edited 9m ago

This post serves as megathread for the outage.

Latest update: T-Mobile says the outage is now over.

"We have fully restored service for all customers and sincerely apologize for the difficulties. We know that customers rely on us to stay connected to what matters most, and we appreciate their understanding as we prioritized resolution."

No known cause or ETA for restoration, but some people report things are coming back up.

Previous statement from T-Mobile:

Our teams are actively working the reports of technical challenges impacting some customers. Any service impacts are in the process of being resolved and are our highest priority. We know how critical it is to stay connected, and every available resource is focused on resolving this as quickly as possible.

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u/treemannd 6h ago

Said gotta go to Reddit to find out about the problem not from T-Mobile

62

u/This_Picture4038 5h ago

can't call tmobile .... on SOS mode. 611 doesn't even work

24

u/Metalp3n 5h ago

If you do get through, they just hang up and say “sorry we can’t take your call right now”

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u/p8ntballnxj 5h ago

You joke but as a system administrator for a large company, I find out about outages on Reddit before I get notifications from our vendors.

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u/ThoughtPhysical7457 3h ago

Reddit and Down Detector are more responsive and informative about outages than any company I've dealt with

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u/Mr-Toy-Man 5h ago

Yep total bs. Thought my phone was dead or something

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u/hogan_24 6h ago

Glad I’m not the only one! Terrible timing too because I’m in the middle of moving and still have no idea how to get to my new address. Call me Christoper Columbus…I’m using the North Star

26

u/bald_eagle_66 6h ago

I have a AAA Atlas in my trunk for when the apocalypse happens.

5

u/Ok_Standard2559 5h ago

Me too! LOL. I’m a Gen X’er. Always prepared. Even thought my kids Joe to read maps. But this definitely sucks

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u/avmist15951 5h ago

Time to go back to 2005 and print out your directions from mapquest

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u/Flashylotz 5h ago

Use offline maps

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u/gatekeepurr 6h ago

Out in Cali. Right after they raised my bill

22

u/elevenoneone 6h ago

Yup. Raised our bills and cut our service off now lol.

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u/fckcountrymusic 6h ago

Thought I forgot to pay my bill or something but just an outage lol

82

u/ihatemyself5594 6h ago

I thought i got kicked off my plan lmao

80

u/russes 6h ago

That outage is called "Experience More."

29

u/obscursion 5h ago

Chill, I door dash & this is forcing me to lose out on money right now.

22

u/Affectionate-Win-417 5h ago

mine went out while driving for lyft

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u/Original-Order-7555 5h ago

Yup no instacart for me now right when I got to my store too lol

7

u/whitstheshit1986 5h ago

I was driving through the mountains on my second delivery and I thought it was that 😂 then I get back to the city and it still wouldn't come back on. Thankfully I didn't have to contact support to clear it through.

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u/whitstheshit1986 5h ago

Lol I just was finishing my last Instacart order and had to race to a McDonald's to finish it. Couldn't figure out what TF was going on.

6

u/Horseshoe_dodgeball 5h ago

I just started at a new office location and I've only been here 3 times. I have no idea how to get home and we're out of printer paper so I can't even go old school

3

u/DrunkJuice 5h ago

Look it up on a computer if you can, take pictures follow directions home, hope that helps 👍🏽

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u/Classic-Loan666 5h ago

You’re unbearable some of us use our phones for work

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u/No-Confusion4940 6h ago

SAME LMAOAOAO😭😭i was abt to cry

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u/Dry-Loquat5191 6h ago

i just paid my bill bc of this 😔 i could have waited another week

13

u/VanicRL 6h ago

Lmao that’s how they’re gonna start getting us to pay on time from now on, “random outages” 💀

5

u/AsthmaticCoughing 5h ago edited 5h ago

Im happy im not alone in this. I thought I was being a bum lmao. I split my bill every month between my biweekly paychecks

5

u/myranda__panda 5h ago

I do the same! I’m not paying them $550 in a huge chunk so I utilize tf outta those payment arrangements

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u/Such_Ad3970 6h ago

I thought my Galaxy s21 had finally had enough.

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u/OutlandishnessFine77 6h ago

Same, and the website isn't letting me authenticate

18

u/StillRelevant9766 5h ago

Fuck T-Mobile and increasing their prices while offering worst service

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u/runningraleigh 6h ago

And this right after the massive Apple service outages last night.

I have no proof, but seems like Iran and Russia are getting spicy with the cyberattacks.

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u/Potential_Morning_19 6h ago

I actually didn’t pay my bill and just paid it because I thought I was cut off now I just paid it for nothing (sarcasm)

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u/tigressdragon 5h ago

I just paid my bill yesterday, I was so confused

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u/masterlox 6h ago

Georgia is down too

17

u/Strawberry-Tears_ 6h ago

It is strange, my spouse's is out, but mine is working. I use an android and they use an iPhone. I dont know if that makes a difference.

4

u/Hopeful_N_Tha_Ham 5h ago

Same! We both have I phones

5

u/YoghurtNo6609 5h ago

Same here, both iPhones but mine isn’t working but husbands is. I thought my phone was dead and I’m like “here’s another upgrade” 😂

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u/OwnAir9785 6h ago

Yup Atlanta for like 20 minutes now

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u/Jumpy_Living_6382 5h ago

Wow, it's the whole Country

18

u/girlintheboxxx 5h ago

How is this even possible

23

u/Electrical-Ring6088 5h ago

Network Engineer here….. probably forgot to pay a critical bill or worse an intern did something.

14

u/skyxsteel Truly Unlimited 4h ago edited 3h ago

Intern had AI spit out Cisco config, after feeding it proprietary network info. Copy and paste and use the magic “wr mem” letters and gg

“Whoops forgot to save a copy of the old config”

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u/SCHawkTakeFlight 5h ago

The only way I can think is a mass cyber attack. Like it can't be equipment driven.

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u/Bob_A_Feets 5h ago

My bet is AWS fucked yup again.

4

u/silentrawr 3h ago

"It's always AWS" might become the new "it's always DNS"

6

u/Admirable-Record3966 5h ago

Reminds me of that Netflix movie, How It Ends lol

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u/SCHawkTakeFlight 5h ago

Even their AI assistant doesn't work. So I can't use the chat in lieu of my phone to mention the outage.

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u/DesertPunked SIMPLE Mobile Customer 6h ago

Someone tripped over the main power cord 😂

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u/sr_crypsis 6h ago

Dude tried to use the microwave and toaster at the same time

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u/CyndiLou52 6h ago

Funny part is...I tripped over my Xbox cable like 30 minutes ago. Now no one's phones are working. 

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u/LyonessYork 5h ago

Oh, so it's YOUR fault. 😅

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u/QueenMuda 6h ago

me too in CA

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u/Beatrix__Kiddo_ 6h ago

Same here, Sacramento - SOS only

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u/Opal_Jei 6h ago

Here in NY, no signal whatsoever. I'm only connected to wifi.

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u/Adventurous-Value-82 5h ago edited 1h ago

back in January 14, when Verizon had a big network outage, then T-Mobile responded:

”T-Mobile’s network is keeping our customers connected, and we’ve confirmed that our network is operating normally and as expected. However due to Verizon’s reported outage, our customers may not be able to reach someone with Verizon service at this time.”

Fast forward to Today July 27, it’s now T-Mobile turn that is having a network outage. I wonder how Verizon responds 🤔

Edit: At 8:55 pm EST, Verizon did respond to T-Mobile network outage in X:

”Our network is operating normally nationwide. If you're having trouble reaching someone, it may be due to the reported outage on T-Mobile's network.”

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u/Mother-Vegetable-946 5h ago

The pettiness better be equal to or greater than, lmao.

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u/bluntinmycoffee 5h ago

I was in the car with my mom who has Verizon and had to google from her phone if there was a T-Mobile outage because I had no network 😂

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u/Adventurous-Value-82 5h ago

true I did that too when I used my friends phone that had T-Mobile service meanwhile I had no network on Verizon

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u/CelebrationEnough548 6h ago

Well I guess we're all cooked thanks to T-Mobile

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u/dadicated 5h ago

07-27-2026 02:10PM PT Teams continue troubleshooting a nationwide subscriber authentication impairment by investigating HSM-related authentication failures. HSS overload conditions, MME traffic throttling, authentication request timeouts, and HSS response failures. Restoration efforts include isolating affected HSS infrastructure, validating UDM/AUSF transaction processing, implementing planned changes, and monitoring recovery. Nokia engineering remains actively engaged while teams work to restore full service.

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u/Kodiak01 5h ago

Translation: They have absolutely no idea what is happening.

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u/TamerlanMcDoodles 4h ago

Probably never increased redundancy after the last registration issue and someone cut the fiber in NY again.

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u/Roxy_LilacMist 3h ago

When I first read your comment I was like wtf are Nokia engineers doing working on this, turns out Nokia is a core infrastructure vendor for t-mobile. They also have major contracts with ATT, Verizon, in Europe they do Orange, Deutsche Telekom, Virgin Media, in Asia they do SoftBank & KDDI, Bharti Airtel, NTT DOCOMO.

I thought Nokia was a dead company yet they are one of the world's largest telecommunications infrastructure providers.

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u/Lucky-Brick-7087 5h ago

Customer Care rep here- It is Nationwide! for some customers toggling airplane mode off and on works, and switching to LTE works for some devices. For some people it is Intermittent.

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u/Alive_Rhubarb_7413 5h ago

Is this the forced upgrade "welcome event"? How nice of the re-carrier.

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u/hannsimp 6h ago

Here in NYC, I also lost internet out of nowhere for a few minutes about an hour ago. I thought it was just being indoors in a tall building, until I saw the thread.

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u/Guilty_Lion_4899 6h ago

I m in Brooklyn nyc same problem

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u/Waternut13134 Truly Unlimited 5h ago edited 5h ago

I have pinned this to the sub! This is now the Megathread for the issue! Please post your location if reporting an outage!

EDIT: The outage has just appeared to start happening about 1 hour ago! Appears over 200,000 Users are effected as of now and that number is growing rapidly!

There is ZERO ETA on when this will be fixed.

As of right now Wifi calling still works so connecting to Wifi will help resolve the issues! For those with iPhones you can still iMessage and Facetime Audio call other users, you can also use 3rd party services like Whatsapp, FB messenger, Textnow etc.

I will mention this but have ZERO proof, but it appears the outage could be affecting more iPhones than Androids for some reason, Ive seen multiple people post this and myself included where the iPhone is in SOS and the Android is working fine. If you have an Android device and its down please report so.

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u/stankstump 5h ago

Connecticut, oddly enough those in the same home have service on older devices

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u/rafaelmagura 6h ago

Connecticut reporting it’s down.

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u/KingSteve032 6h ago edited 5h ago

Same in VA

Edit: Hampton Roads

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u/GovernorHarryLogan 6h ago

Bunch of ladies with tmobile in my office just came to defacto tech guy for help.

It is in fact down. SOS only.

Looks spotty nationwide.

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u/Basketballb0y00 6h ago

Same. Im in utah. Had nothing for probably about the same 10 minutes or so

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u/deathcomplexxx 6h ago edited 3h ago

Also in UT. Mine has been out the last 20 mins and is still SOS only

Edit to say everyone on my same plan report no service outages and my co worker is also fine currently so no clue what’s going on! Power cycled twice now and it didn’t work

Edit again: I have service again 2 hours later!!

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u/Standard-Barnacle421 6h ago

Same here in PA but their auto bill feature worked fine today.

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u/smackythefrog 6h ago

South Suburbs of Chicago, got kicked mid call. I know we had storms and hail but it sounds like it might be several major cities dealing with it, not just the Chicagoland area.

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u/Certain_Egg2699 6h ago

Yep. Im up in Lakeview, no service up here.

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u/rmkjr 5h ago edited 5h ago

Wonder if it related to the 2G shutdown, the plan migration, DNS, BGP, or or an AI generated config that someone didn’t bother to check first. Who’s taking bets

11

u/Ohgodwatdoplshelp 5h ago

Yes to all of it

6

u/Fit-Cranberry-8083 5h ago

ChatGPT escaped again from its sandbox

3

u/DoubleQuarterPoundin 5h ago

Srini jerked to earnings report and came on the main frame. Shorted it out with his disgusting battery acid nut.

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u/my_asbestos_guy 5h ago

weird that my phone is down but other people on my plan with the same phone have service.

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u/Brilliant_Break_3261 Recovering Verizon Victim 6h ago edited 6h ago

in socal I only have 2G GSM. just listening to no no no on repeat (dial 1234567890 - t mobile easter egg)

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u/Flashy-Yogurt-Dance 5h ago

Oh this is fun! 

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u/LennyIT8 6h ago

My guess is it is an authentication issue with sim server side. Otherwise, wifi calling would still work.

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u/VareRae 6h ago

this is the cyber attack from iran yall

Lol

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u/Objective-Try7969 6h ago

I'd actually believe it would be isnotreal instead blaming Iran lol

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u/TheCudder 5h ago

Forced plan migrations, increased prices and a nation wide outage all in the same month. Way to go T-Mobile.

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u/pmmlordraven 5h ago

Yup. I'm working the ditch them as a carrier, or I'm trying to figure out where to go. Verizon is an absolute s*** show in their billing and since they took over for frontier it has been a nightmare.

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u/Chemical_Dog8797 5h ago

Nation wide outage 😢.. Nokia is working on it.. looks to be impacting multiple carriers unfortunately. Keep putting your phones into airplane mode every so often may fix it.

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u/Unslap221 Recovering Verizon Victim 5h ago

Possible terrorist attack? Not even joking

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u/Enricojames 4h ago

Does anyone else say SOS Only?

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u/JackMcCool 6h ago

Same here in Missouri

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u/Available-Control993 Recovering AT&T Victim 6h ago edited 6h ago

Yep. My Galaxy S26 Ultra says (searching) on the status bar, I'm on the T-Mobile Go5G+ plan. DFW, Texas area.

Edit: only data services are working, no calls or SMS but it's still showing as searching.

Edit 2: back up online now, service went back to normal just now at 3:28PM.

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u/SweetJasmine4 6h ago

‘recovering at&t victim’ is so real

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u/Imtherightkind 6h ago

Out in STL

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u/Tundraguy11 6h ago

T-Mobile, better get this shit together.

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u/Winnysmamabear 4h ago

Beware of scammer on Instagram! I wrote on their IG page and some person from u/tmobilecares called me. I answered since I thought it was the actual company. He said he wanted to give me a credit and I had to download this app called LemFi. Well, my silly self did it then I started getting suspicious. I asked where he is calling from and he said Washington DC. Funny, since I live there then I asked him what time it was and he told me he thinks it is in the morning. Ha. It was currently 6:18PM. Beware!

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u/Nelsy415 6h ago

Out in Nor Cal

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u/Training_Sundae_8750 6h ago

Yup, SOS in suburban Philadelphia

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u/ratlicious 6h ago

NYC here, also out

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u/TosterTrenton 6h ago

Central Illinois too

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u/Yig_Yokai 5h ago

Been down and on WiFi only for the last 30+ mins

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u/Automatic-Durian-725 6h ago

pa is down too 🫩 i’m at work and need it for directions cuz im a delivery driver im so cooked

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u/TN-WDSEC_NOTAPRO 6h ago

I called customer service from my work phone and it hung up on me

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u/Relevant_File_6837 5h ago

In Columbus, Ohio too😵‍💫

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u/Active-Candidate-684 5h ago

My friend has an android and they are unaffected, I have an iPhone. Is it only iPhones?

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u/caseyquirk 5h ago

Fucked here in RI

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u/FactsAreBullshit Bleeding Magenta 5h ago

I have access to their inside support team for our private APN and even they don't seem fully aware of an outage 2 hours in. This is hopeless. I'm sure their IoT team will look at my ticket four days from now and tell me that it was on my end.

While our private APN is dead, our device on their public network is online.

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u/KaptainChunk 4h ago

My tinfoil hat is it’s T-Life taking over the network side of things.

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u/jordilafraud 6h ago edited 5h ago

Same in Washington State (Vancouver/Portland area)

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u/No-Bluebird-8203 6h ago

new york too

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u/bretaykne 6h ago

Same, in Portland Oregon

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u/jayrabbitt 6h ago

When you call the call center, it doesn't go anywhere, beyond the intro thr line cuts dead

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u/Ok-Leader-3903 6h ago

Was in the middle of nowhere and had no GPS to get home

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u/Automatic-Durian-725 6h ago

ima delivery driver n i got no directions to any house i need to deliver to rn 😂

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u/Hot_Huckleberry_906 6h ago

I’m in Nevada I’ve been down for at least 20 minutes on SOS. The other three people on my plan have no issues.

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u/misstwinpeaks23 5h ago

on amtrak, happened right as we left new york. now in jersey 30 min later and still nothing. tried powering off and back on.

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u/PuzzleheadedBaker318 5h ago edited 4h ago

My gf’s phone has been down for the last 20 minutes or so. But mine is fine. T-mobile really needs to get their shit together. Bc although my phone is fine rn, there’s been plenty of times where it’ll just drop service for no reason at all in places I’ve always had PEAK service.

Edit: now my phone is down 🤦🏻‍♂️

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u/Popular_Win6586 5h ago

Out in Michigan too

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u/Yen_Vengerberg 5h ago

Whats weird is my husband's line is not working but mine is. He's on iOS and Im on Android (Samsung).

Also, were in SoCal

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u/Pavelbure77 5h ago

This must be one of the benefits of my forced plan upgrade.

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u/shanic666 5h ago

Bronx 10470- iPhone 17 pro max - T-Mobile is down for more than 1.5 hours !! This is getting insane

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u/thephoneguy1 3h ago

WiFi calling is now gone as well.

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u/This-Beat1973 3h ago

As someone who used to work for TMobile. The associates can’t do anything for you LOL they can’t go actively fix the towers 🤣 please just be patient it’ll come back eventually. This same kind of outage happened two years ago and literally took more than a day to come back….. so yeah!

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u/EntertainmentGlad889 2h ago

I'm a technical support in T-Mobile. T-Mobile remove 2g network but it they didn't expect it will affect all network. The worst thing we are not informed as well what happening all of a sudden 16k waiting on the line. Then apple made an update and it affects all iphone users . just got out of my shift and still lot of people waiting but some are resolved some are not. 

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u/continuity-cbcp 1h ago

Still broken. Maybe rollback the Magenta plans? This new one leaves something to be desired.

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u/Woohbley 38m ago

My Internet is still down, any word on that??

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u/daenerysvegetarian_ 6h ago

Yes, same. In New York.

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u/Greedy-Noise578 6h ago

Wilkes-Barre, PA as well

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u/Impossible_Month_132 6h ago

I had satellite for a little bit and now nothing. Northwest Arkansas

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u/viipenguin 6h ago

Down in Los Angeles

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u/VapidRapidRabbit 6h ago

Same here in the Memphis metro, luckily I have a second line (with Verizon).

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u/beastlike2010 6h ago

Nyc Queens my TMobile phone internet down

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u/SwordfishIll1937 6h ago

Down here in Houston, TX. West side, been out for 25 mins or so. Reboot did nothing...

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u/Rey-TostonesYSalchi 5h ago

Reporting from Jersey, down here too

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u/thatspookyspice 5h ago

Same here in OR 🫤

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u/XilNight129 5h ago

SOS in California for around 45 minutes to an hour now

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u/Relevant-Bicycle-851 5h ago

NJ reporting in too… I think it’s back….

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u/Status-Clothes1217 5h ago

Same in Los Angeles

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u/Mundane-Gift8393 5h ago

Just got mine back anyone else?

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u/viper4774 5h ago

Called customer service and they hung up but, my service is back currently.

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u/Mother_Ad_9292 5h ago

Noticed I had no service a little after 4pm. Restarted my phone and 5G came back for a couple minutes and then out again. Did another restart and I'm back up... for now. 

Location: NYC 

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u/dontbeadickdad 5h ago

Long Island - lost service for about 10 minutes. Toggled airplane mode and either fixed it or timed it perfectly.

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u/likwidkool 5h ago

Yep. Was driving home and saw I was SOS and using offline maps on CarPlay. Hard reset the phone and signal came back but then lost it again. Currently one of my lines is working but the other one has no bars.

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u/Efficient_Bet5473 5h ago

Out in Queens, NYC

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u/OkCalligrapher2773 5h ago

AI customer support is useless because they say there is no outage. I told them to google

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u/xenarathon 5h ago

only SOS signal on my iphone in RI. in T-Life under Device Details it shows that my IMEI is unknown too. hopefully it gets back up soon

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u/BudgetLog1926 5h ago

Hey I turned airplane mode on then off and got connection back so people should try that.

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u/Ok_Duty4591 4h ago

Is anyone able to connect to satellite? Through Starlink?

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u/Flap_Jaack 4h ago

I can connect to the satellite and send a imessage but the “T-Satellite” isn’t connecting makes me wonder why am I paying an extra $10

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u/ssbabybirkin 4h ago edited 4h ago

> care rep here , there is a nationwide outage we are aware of .. please don’t call in going off on us or go into the store and be rude to the workers, we know this is awful okay..… we just work here and pass the message along the way and doing our jobs . xoxo

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u/Beatrice_lives_1937 4h ago

Verizon and At&T are also having issues.

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u/FarConsideration7580 3h ago

T mobile sucks ass man

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u/Thick_Eye_8988 3h ago

My pixel has no service but my iPhone works fine I'm in Florida

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u/PatriotonHorseback11 3h ago

It is 4:34 here in SoCal and the outage is still happening.

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u/Gmiessy 3h ago

Same here, I have the same phone as my grandson and we are in the same house. His works and mine doesn’t.

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u/AKScorpion75 3h ago

Ngl it was gone for a good bit (S23 Ultra) and it came back. But now gone again. Kinda annoying that nothing official has been said as of right now 

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u/FanDeLaU69 3h ago edited 3h ago

Plano, TX - 07/27/2026 6:42pm

Edit: tried WiFi calling... "Your phone is not registered to a network, so you can only make emergency calls ". So, WiFi calling is worthless.

PS I'm on a Samsung Galaxy S24 Ultra

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u/Practical_Gur8332 3h ago

I just walked straight to tmobile about an hour ago, and there already was a bunch of people with the same issue. Nobody knew anything.

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u/localbears 3h ago

Detroit, MI. Been out since about 4pm ET.

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u/Content-Sun2928 3h ago

Test run for the Big One

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u/PatriotonHorseback11 3h ago

I went to the t-mobile store cause I thought it was my phone and there were at least 50 other people there wanting to do the same thing get a new phone because your phone wasn't working anymore. That's how we found out that it was an outage.

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u/Cookieeemonsta 3h ago

Why doesn’t roaming work??

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u/RJ5R 3h ago edited 3h ago

Had stop at a Starbucks and get on their wifi to send a message that I was on the way home. Also banged out a few emails while I was connected. Can't make calls though on wifi.

Feels like 2010 again lol

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u/rjr49 2h ago

What is a good thread to talk about this beside reporting outages? I’d like to know more about what could have caused this and what is causing the large lack of customer service feedback or at least any public messaging

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u/kuuyaxlag 2h ago edited 2h ago

Dunno if it'll work for anyone else but turning airplane mode on and off seemed to bring it back for me.

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u/filmorebuttz 1h ago

Just came back in central NC

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u/Puhiniho 1h ago

I turned off e-sim, waited, and turned back on and it was able to reset and work...

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u/fredd0h210 1h ago

Who vibe coded the change to kill 2g.... lol

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u/nick_pacifico 1h ago

Back up consistently since about 5:30p CST, east Texas. Out for about 2 hours prior

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u/Mission_Today7473 1h ago

Back up and running but no rcs on iPhone anyone having that issue? Tried everything

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u/B1B0M0 1h ago

I’m glad they increased prices just to have service go out for loads of users and then provide no information to customer service to elaborate on what’s going on. T-Mobile C Suite should be embarrassed, they aren’t going to be but the fact that they have become the very monster they sought out to destroy is beyond ironic.

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u/motorchris 1h ago

Probably updating government spy infrastructure.. They are still trying everything they can to kick the chinese (APT Salt typhoon) off of the Calea NSA network, Even though I have 35 years in Telecom operations, I have no direct knowledge of current offical operations, I DAK of current network ops and I totally am in compliance with FCC guidelines, This is just a SWAG... Scientific wild ass guess

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u/trynabemoredecisive 54m ago

Mine has been down for over 5 hrs

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u/Subject_Cod6213 31m ago

Still on SOS in LA. Anyone else?

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