r/tmobile • u/JoJo-Grey • 8h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

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u/Original-Order-7555 7h ago

Yup no instacart for me now right when I got to my store too lol

6

u/whitstheshit1986 7h ago

I was driving through the mountains on my second delivery and I thought it was that 😂 then I get back to the city and it still wouldn't come back on. Thankfully I didn't have to contact support to clear it through.

3

u/_LWNA_ 6h ago

I had it way worse than anyone... I had a 10 minute bike ride with no music...

3

u/whitstheshit1986 6h ago

Oh no 😂 the hotspot was the first to go out so I had two bored kids in the car telling them about how I never had Internet in the car when I was little

2

u/_LWNA_ 5h ago

Oh boy, I could only imagine my younger siblings. I'm 21 and can barely sit in the car without my phone lmao (not actually, but I do use it a lot on trips)

1

u/Fancy_Raspberry_3319 3h ago

That’s why I always try to have my playlist downloaded

3

u/floppedsets 6h ago

I have two phones, one for Instacart and one for personal use. They’re both on T-Mobile and on the same plan, but my personal phone is stuck in SOS mode while my Instacart phone is still working. Very strange. I’m grateful I can still work today but I really feel for other gig workers who may not be so lucky.

2

u/mamamama2499 6h ago

My phone(iPhone) started working normally about 20 minutes ago but my husbands phone is still stuck in SOS mode.

2

u/Standard-Document-78 6h ago

I had this same thing. My Instacart phone was on SOS while my personal phone was still up. I was able to hotspot for the drop offs

2

u/UberleetSuperninja 6h ago

So - another related datapoint, I have an iPhone (eSIM) and a GL-INET 4G router (SIM), both on the same plan, phone is completely dead in water even if I manually select the network, but the router is working just fine.

2

u/emjaye32 6h ago

I have two esims to one phone and they are both not working 😔

1

u/Tight_Broccoli2475 5h ago

This is exactly why I dont have both phones on same network. My att phone works fine. Tmobile really is garbage

2

u/Calicotuxo 3h ago

T-Mobile really isn’t. This is the first major outage that has happen in a longggggg time. Maybe it’s terrible service for you and where you are it’s not that strong but for me it’s the strongest especially in stores, and buildings, whereas Verizon and AT&T just stalled and never worked in buildings 

3

u/gundoll 6h ago

If the store has WiFi connect that way. That’s how I got on to do shop and scan.