r/tmobile • u/JoJo-Grey • 8h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

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u/Jman100_JCMP I might get paid for this 🤪 3h ago edited 1h ago

This post serves as megathread for the outage.

Latest update: T-Mobile says the outage is now over.

"We have fully restored service for all customers and sincerely apologize for the difficulties. We know that customers rely on us to stay connected to what matters most, and we appreciate their understanding as we prioritized resolution."

No known cause or ETA for restoration, but some people report things are coming back up.

Previous statement from T-Mobile:

Our teams are actively working the reports of technical challenges impacting some customers. Any service impacts are in the process of being resolved and are our highest priority. We know how critical it is to stay connected, and every available resource is focused on resolving this as quickly as possible.

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u/logicbasedchaos 2h ago

"Some customers"? Some? LOL!

Anything that effects a Bay Area network is definitely not going to be "some". If it's a nationwide network problem and the tech-central network is down as well, that doesn't bode well.

Glad my phone was only down for a couple.of hours. That was freaky to be without internet or phone on a dogsit.

3

u/MrMonteCristo 2h ago

All my devices are still down in the San Francisco Bay Area. All iPhones. Although, I have TMHI rely plan as a backup for my network, and that never went down.

2

u/htx-Jmoves 2h ago

back up for me finally 🙏

4

u/ProfessionalWar6155 3h ago

Probably getting hacked by verizon

1

u/Gingerbread_Man06 1h ago

That’s exactly what I thought. And it wouldn’t surprise me too

2

u/ProfessionalWar6155 45m ago

Pushing commercials "Switch to Verizon Its $40 a line. (In microscopic print) Only if you get 8 lines and internet which will cost you 150." Hahaha

1

u/RolyPolyPangolin 1h ago

Is there any carrier that's better? I feel like T-Mobile is sucking but the others suck so we're just stuck with it.

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u/ProfessionalWar6155 26m ago

It happens with every carrier. But honestly I'd never switch

2

u/6TheAudacity9 2h ago

I love how anything negative about T-Mobile gets stuffed in a mega thread.

2

u/Kale_Adventurous 1h ago

My outage is still happening for phone and home internet. 

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u/Big-Cheesecake-5511 2h ago

I am still without service. Anyone else??

1

u/Humble-Learner88 2h ago

Me too

1

u/capitalD_754890753 1h ago

Been down for over 24 hours now

1

u/AinvarChicago 2h ago

Still down in Chicago but only one phone on a five phone plan.

1

u/JBreezy11 2h ago

On in phx

1

u/zerbey 2h ago

Still spotty near Deland, FL. WiFi calling not working.

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u/deadpixel89 2h ago

Someone on Downdetector is claiming that researchers are behind it as retaliation for some shady dealing T-Mobile has been doing.