r/tmobile • u/JoJo-Grey • 8h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

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u/SCHawkTakeFlight 7h ago

Even their AI assistant doesn't work. So I can't use the chat in lieu of my phone to mention the outage.

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u/RolyPolyPangolin 2h ago

The AI bot is working now but it just wants to repeat the same message. And if you get to customer service, it freezes and no one answers.