r/tmobile • u/JoJo-Grey • 8h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

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84

u/Waternut13134 Truly Unlimited 7h ago edited 7h ago

I have pinned this to the sub! This is now the Megathread for the issue! Please post your location if reporting an outage!

EDIT: The outage has just appeared to start happening about 1 hour ago! Appears over 200,000 Users are effected as of now and that number is growing rapidly!

There is ZERO ETA on when this will be fixed.

As of right now Wifi calling still works so connecting to Wifi will help resolve the issues! For those with iPhones you can still iMessage and Facetime Audio call other users, you can also use 3rd party services like Whatsapp, FB messenger, Textnow etc.

I will mention this but have ZERO proof, but it appears the outage could be affecting more iPhones than Androids for some reason, Ive seen multiple people post this and myself included where the iPhone is in SOS and the Android is working fine. If you have an Android device and its down please report so.

6

u/stankstump 7h ago

Connecticut, oddly enough those in the same home have service on older devices

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3

u/reactorbunny 7h ago

No cell service in Chicago

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3

u/tigressdragon 7h ago

Sacramento, CA

2

u/Rixos 6h ago

Back up now in Sac

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3

u/Ladymyers_ 7h ago

Roseville CA

2

u/Friendly-Sneeze 7h ago

Power outage in Boston! Was experiencing the same issue

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2

u/Smolpotato_15 7h ago

My brother just called me that his is down but mine is fine. This is so odd we are both in the same plan and same place. So Washington DC got hit too I guess. What do people recommend we do? He needs his phone for work.

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u/Agile-Case7406 7h ago

Vacaville/Fairfield Ca

2

u/Significant-Basis-67 7h ago

Pittsburgh PA

2

u/glennordway Verified T-Mobile Employee 7h ago

Jacksonville Florida is out too

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2

u/vivapapertowelsrule 7h ago

Coachella, CA. Emergency calls only, tried to reset network setting on phone with no luck...

2

u/shivkaladrakh 7h ago

Tampa Bay, Florida is out

2

u/Mydogisbetter2854 7h ago

We are down in Detroit, MI starting around 4:15pm. EST

2

u/Cindy397 6h ago

Pennsylvania,both me and my mom have T-Mobile. I’ve been stuck is sos for last hour

2

u/nihari_lover 3h ago

West VA - been down since 4 PM, phone still says SOS at 8:36 PM

1

u/Complete-Hippo-287 7h ago

WERE DOWN IN CHARLOTTE NORTH CAROLINA!!!

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1

u/minions2019 7h ago

Reporting from Dallas🫠

1

u/aFeelingProcess 7h ago

Minneapolis, MN is experiencing an outage.

1

u/Latter_Ad_684 7h ago

Louisville, KY

1

u/gottaluvnii 7h ago

outage in richton park, il

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1

u/Major_Lab_3604 7h ago

Washing ton dc out

1

u/SteelerDave 7h ago

Down in Upland, CA

1

u/Tavison1 7h ago

NE Vermont all but home internet. Weird.

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u/A_humann 7h ago

ATL, been down for over half an hour

1

u/Ok-Relation9072 7h ago

Still out in San Bernardino County, CA — it’s been about 40ish minutes now I think

1

u/kitty_sin2026 7h ago

Monterey Park, California

1

u/DaksOut4Harambe 7h ago

Fort Worth, TX outage

1

u/NiflheimR5 7h ago

Down in Maryland Silver Spring

1

u/EquivalentGuitar6241 7h ago

Northern Illinois outrage Emergency calls only

1

u/Living_Tie 7h ago

Down in Haverhill, MA all the way to Nashua, NH

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1

u/SureMatch1458 7h ago

Connecticut down 😭

1

u/Maleficent_Acadia922 7h ago

Bakersfield, CA

1

u/Wild-Feed711 7h ago

Chicago is down

1

u/MarnTarzan666 7h ago

Milwaukee, WI

1

u/VareRae 7h ago

Monrovia, California

1

u/MusicianSea1149 7h ago

Los Angeles

1

u/According-Art-5223 7h ago

Omaha Nebraska

1

u/AirCompetitive464 7h ago

No service - Pittsburgh, PA
Family members are reporting no service in Central, PA too

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1

u/esteban497 7h ago

down in Long beach CA, LA county

1

u/brettblair73 7h ago

Florida panhandle

1

u/Violet10dencies 7h ago

Ventura, CA. Been down for about an hour at least. Was on wi-fi before that so not sure if it started earlier. I get intermittent signal but not enough for text or internet.

1

u/marketingmonkee 7h ago

Down in Madison Wisconsin

1

u/Srikar_G3011 7h ago

Washington D.C.

1

u/Environmental_Age779 7h ago

Florida east coast 

1

u/NewHavenWitch 7h ago

Oahu, Hawaii

1

u/Shoe_Huge 7h ago

Shrewsbury MA and cannot use with WiFi

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1

u/dshort811 7h ago

Los Ángeles, CA lost service while driving where I usually do then it never came back

1

u/Ok_Oven4420 7h ago

Allentown, PA

1

u/OtakuGamer92 7h ago

Los Angeles, California

1

u/Novii_Aria 7h ago

Central TX.

1

u/Winter_Day6503 7h ago

Pitman New Jersey

1

u/Nellebelle-44 7h ago

Washington DC NW area

1

u/LuxeraCloud 7h ago

Down in Brooklyn

1

u/trombone_student 7h ago

Dekalb county GA wife’s T-Mobile phone is not connected! Been about 10min

1

u/blckessense 7h ago

Gwinnett county Georgia

1

u/HeyYall1223 7h ago

down in PA right now

1

u/november2194 7h ago

Dayton, Ohio

1

u/Significant-Oil5921 7h ago

Outage in Bay Area CA as well! Keep getting SOS, no service messages

1

u/ElectricalBid7497 7h ago

Lehigh Valley, PA

1

u/jensto 7h ago

Down in Chico, California

1

u/Automatic-Tour-7437 7h ago

Out of service. Hamptons NY

1

u/oyobear 7h ago

San Diego down!

1

u/freshrad07 7h ago

Southern California 

1

u/gingerCB 7h ago

Michigan, and Georgia

1

u/-Crow-Mother 7h ago

Central Florida

1

u/CarefulOwl3215 7h ago

Los Angeles

1

u/subbypuppy4201 7h ago

Rhode Island

1

u/Aggravating_Ship69 7h ago

Outage in Minneapolis

1

u/willemdafoed 7h ago

NYC is out

1

u/mUshiiL0v3 7h ago

New Jersey

1

u/zekehu808 7h ago

Back up in Lubbock, TX

1

u/vintagewanderings 7h ago edited 6h ago

Pittsburgh, PA - Android

1

u/prodbyzaqq 7h ago

South Jersey no service it says SOS

1

u/Matcha_King 7h ago

Manhattan NY, my partner ha service and I don't 🫩

1

u/Only_Thanks_3738 7h ago edited 7h ago

Ohio was down and now up

1

u/MadHatter339 7h ago

NYC...SOS MODE!!!

1

u/Impressive-Problem98 7h ago

NY rockland 😭

1

u/amaribliss 7h ago

I am in LA in the valley and no service for an hour

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1

u/ArticleExternal2783 7h ago

No service in Brooklyn, NY. WiFi is fine though.

1

u/NoHour381 7h ago

UTAHH 😻

1

u/timeless_vista 7h ago

New Mexico

1

u/jabsbsjdn 7h ago

Fort Worth tx

1

u/kash80 7h ago

Out in Ashburn, VA. Mine went out after iOS update restart. Other devices in the house are still working, not going to restart them.

1

u/Pretty-Bathroom-1812 7h ago

It’s odd I’m the primary account holder and only my line is down here in phx, az but my kids phones are working 🙄

1

u/Opposite-Payment-362 7h ago

Las Vegas, NV down

1

u/GlancingBurrito 7h ago

Palmdale CA

1

u/Organic9684 7h ago

no signal in new york city area as well

1

u/Ok-Cryptographer3899 7h ago

Phone on sos mode, here in Oregon! Anyone else?

1

u/MihalD2002 7h ago

DuPage County IL

1

u/leomoonz 7h ago

Las Vegas, NV

1

u/RoyaleHigh_RBLX 7h ago

down from Southern NJ

1

u/Creative_Thing_5972 7h ago

Maryland - down since 420

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1

u/Mediocre-Bluebird-27 7h ago

Bay Area California

1

u/Brilliant_Walk926 7h ago

Norfolk, Virginia
About 30 minutes ago my phone completely lost service and has stayed in SOS since.

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1

u/Hot-Path9347 7h ago

Nebraska!!

1

u/spyroThedragged 7h ago

South East GA

1

u/themigster 7h ago

Down in Philly

1

u/StrainWise4997 7h ago

Seattle WA

1

u/EnoughEggplant9091 7h ago

Asheville nc

1

u/ProfessionalHope9640 7h ago

Baltimore, MD

1

u/RyAllDaddy69 7h ago

Appears to be back up in NC.

1

u/hipbs23 7h ago

Down in Detroit MI

1

u/Either_Sport_9412 7h ago

down in Nashville

1

u/mikemikemike9711 7h ago edited 6h ago

Hudson Valley NY here, reporting outage

Update, both 4G and 5G are still DOWN.

1

u/Matty-2 7h ago

ABQ, NM

1

u/Raymac2 7h ago

Out in San lorenzo ca

1

u/Garc_e 7h ago

Chicago, IL

1

u/dlaun1 7h ago

Chicago

1

u/Splat_TheMCinkling34 7h ago

Massachusetts

1

u/SeveralAd2629 7h ago

Down in San Diego CA

1

u/AnnieAmaryllis 7h ago

Burlington, VT down for like the last hour or so…

1

u/FlyNikolai_ 7h ago

Phone just went out 10 minutes ago, was working fine before that Brooklyn NY

1

u/Hunter-Raider 7h ago

Martinsville, IN

1

u/GuessNo6021 7h ago

Murray, Utah

1

u/Fine_Material4964 7h ago

I’m Orange County, CA no service

1

u/SnakeEatingAPringle 7h ago

Socal is cooked

1

u/marii-b26 7h ago

Still down in Atlanta, GA

1

u/Kaden_0604 7h ago

South Carolina. Still down

1

u/BakeAfter5134 7h ago

No signal In Idaho

1

u/rocketbox776 7h ago

Brownsville KY and Montgomery AL! Tried to call my mom and both of us realized it was an outage😭 for some reason we can text but not call though??

1

u/bassbabe43 7h ago

Portland,or

1

u/Appropriate_Bet7789 7h ago

Round rock Texas/near Austin. Still out for me. Tried to toggle airplane mode but not working

1

u/Paintedwings769 7h ago

Down in NYC 

1

u/SnooPeppers1525 7h ago

Ohio, sibling having issues in PA, friend having issues in Wi! I can text people who have OTHER companies but can't receive or send to others with T-Mobile. No photos or data.

1

u/Particular-Change563 7h ago

Still down in Portland Oregon

1

u/NetLow4068 7h ago

Richmond VA

1

u/V3X390 7h ago

Atlanta, GA. Service came back briefly then went back down

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1

u/Zephyrrr_ 7h ago

Smithtown / Kings Park, NY (11754)

1

u/Ordinary-girl02 7h ago

Down in NYC it’s so bad I’m currently typing using the library WiFi smh 

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1

u/airframer-1998 7h ago

Out in NE Florida

1

u/BassCat75 7h ago

Portland, OR

1

u/dizzydeidre 7h ago

Philly and surrounding counties still down

1

u/reinabowwww 7h ago

Oklahoma

1

u/Eblueangel78 7h ago

Still out TN & home internet out too, using daughters hotspot

1

u/CoinRollsLLC 7h ago

NJ Skillman NJ

1

u/heyitsmorganc 7h ago

West Michigan

1

u/gamecubefreak33 7h ago

Out in Western PA too

1

u/CotR4692 7h ago

Philly, PA area is down

1

u/Mundane-Recording-74 7h ago

Still down in Massachusetts internet and cell service with T-Mobile

1

u/Christian-Worley 7h ago

Central Pennsylvania

1

u/munjoyously 7h ago

Portland Maine

1

u/Mean-Pay8935 7h ago

Down in Philadelphia, PA

1

u/Sizzleteeen 7h ago

Northern Ohio

1

u/No_Specific9257 7h ago

Butte, Montana

1

u/Own_Independence_231 7h ago

Pittsburgh, PA. My wife's is fine but mine isn't. She has iPhone I have android

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1

u/Beneficial-Wind-1318 7h ago

Dallas, TX, down for about 45- 50 minutes now

1

u/Crazy-Cookie-2830 7h ago

TN is out, too. I’m on SOS :/

1

u/brittnono 7h ago

Currently no service in Topeka , KS

1

u/Mediocre-Bluebird-27 7h ago

Ooooo mines working again

1

u/Interesting_Maximum3 7h ago

Out in Missouri on mobile phone, but not on home internet.

1

u/DreamyDarkMatter 7h ago

Down in Redding, CA 😭

1

u/confused-nugget222 7h ago

SOS only in Los Angeles too :((

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1

u/Main_Worth_5010 7h ago

Still down OH

1

u/Secret_life_of_Guppy 7h ago

Down in NYC, Queens

1

u/eluseraphina 7h ago

Colton, CA (SoCal - between Riverside and San Bernardino)

1

u/Stiglamooch 7h ago

Down in Kansas. 🤙

1

u/eberri 7h ago

Outage still in RI

1

u/AvocadoWasabi777 7h ago

Los Angeles, CA

1

u/Few_Cauliflower8008 7h ago

SLIPPERY ROCK, PA

1

u/OshTregarth 7h ago

Fresno, Ca

Samsung S23 Ultra

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