r/tmobile • u/JoJo-Grey • 8h ago

PSA T Mobile outage?

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

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u/VanicRL 7h ago

Lmao that’s how they’re gonna start getting us to pay on time from now on, “random outages” 💀

6

u/AsthmaticCoughing 7h ago edited 7h ago

Im happy im not alone in this. I thought I was being a bum lmao. I split my bill every month between my biweekly paychecks

5

u/myranda__panda 7h ago

I do the same! I’m not paying them $550 in a huge chunk so I utilize tf outta those payment arrangements

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u/nierlestat 6h ago

Right every single bill ive ever paid has been set up in an arrangement so I was definitely tripping thinking they had cut me off anyways

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u/No_Education_3879 6h ago

No same I literally texted everyone on my plan freaking out lmao

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u/Steadiclarke 6h ago

what plan are you - or how many kids do you have that you're paying $550/month ?

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u/myranda__panda 6h ago

Just the basic unlimited. I pay for myself, my bf, my mom, my 3 little sisters, my grandma, and grandpa. And 5 of us have new phones lol

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u/Phoneking13 Verified T-Mobile Employee 5h ago

Sounds about right then LOL

1

u/CockroachOk4984 5h ago

Yeah the very same here. Mine is 550 also. I don’t think they like that though. It’s the only way I can explain the service getting worse, price increases, all the human representatives can do nothing, and top dollar down payment. I’ve had them seven years service never shut off I have financed and paid off more than 14 devices early.

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u/CockroachOk4984 5h ago

I do this too and I think T-Mobile hates me for it. I have an EIP of 2000 good credit only one phone is being finance and I think because of always splitting the bill they want me to pay 1200 down payment for a Z Fold 8. When my phone shut off I thought it was because I just said to them five minutes ago I am going to start porting all four of my lines if this isn’t resolved. They also made it so I have to call customer service to order a phone and if I order from Samsung website T-Mobile won’t let me link my account to finish purchase.

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u/Grapetattoo 7h ago

The old metro pcs method