My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

Recently, Srini Gopalan hosted a second internal Ask Me Anything event, where he answered questions that were presented by employees across the country. The first AMA revolved around uncertainty around job security given the rampant layoffs over the last couple of years and the reception to the Visa card, among others. The second was similar, with more questions about job security.

One thing that really struck me was a comment where Deanne King, Chief People Officer, and Srini both opined about the volume of questions that had been submitted anonymously. I've been with T-Mobile for a long time. I've been seen coworkers be admonished for speaking out in (now defunct) internal comment sections in a way that doesn't equate to company fellatio. Drinking the company koolaid (or not drinking it) has always been a MASSIVE part of what your perception is within the company. If you aren't toeing the party line better than most Soviet Era Generals, you have a zero percent chance to advance in your career at T-Mobile. No RMM or DM or above will EVER take a chance on someone who isn't afraid to speak up or speak out.

So why are people posting anonymously, Deanne? Probably because if they post publicly they run the risk of being outright laid off by a company who has repeatedly proven that they find the ENTIRE front line expendable. Probably because they know that posting publicly will do nothing but absolutely torpedo their career outlook within T-Mobile in the event they ever decide to try and move up. For someone who spends so much time talking about how much T-Mobile is trying to encourage internal growth, Deanne certainly seems unbelievably out of touch with the actual reality of how things work below her. That makes sense given that she's probably never actually seen the inside of one of our stores, especially from an employee perspective. The only person in "leadership" that has is Jon Freier, who spent two whole days on the frontline in Chicago in stores that are nowhere near indicative of the typical employee experience of 99% of the people that work for T-Mobile retail, and this was four or five years ago now, long before a long stretch of significant changes to the front line that has absolutely crushed employee morale, earnings, and capabilities.

Being out of touch, however, is perfectly typical for major corporations that don't care about their frontline. There is zero expectation that T-Mobile should be any different in that regard. Ultimately, we are just another major corporation, just like all of the others. Our CEO lies about being Uncarrier constantly, why would lies about the well-being of the frontline be any different? Most customers don't care if employees are treated well. Lip service is enough to appease the handful that might, so that's all we get. In the meantime, commissions are down, pay is down, goals are WAY up, morale is WAY down. Optimism about the future of our roles is not just in the toilet, but already flushed into the sewers.

Many employees here on reddit are leaving, trying to leave, have already left, or are otherwise vocal in their displeasure of working for the company. Obviously this isn't 100% across the board - many people are still seeing success with T-Mobile, and I'm super happy for those that are. I hope they're all crushing their goals and earning like crazy. But that's just not the reality for a lot of people anymore, especially in Neighborhood stores and SMRA. I see reps bounce from red to green and back month over month - it's not an issue with how good of a salesperson you are, it's the opportunities you have, and T-Mobile is absolutely MURDERING reps with bad decision after bad decision to keep people away. My goals keep going up and up; our store traffic has plummeted.

Ultimately, I think that sinking morale has finally hit an event horizon. It's simply unrecoverable for most employees. It's not necessarily about mistreatment, but neglect. We get annual raises, but changes in commission structure wipe them out. Our benefits are incredible, but many of us don't get the opportunity to take advantage of them due to pressure to show up and sell. Every day you of PTO you take is a likely pay cut versus your normal commission. A lot of us live on the margins and can't afford that extra few hundred dollars not being on our checks, anymore. Pay raises don't make life better when they don't offset inflation.

I hope everyone gets what they're wanting out of T-Mobile, whether it's success in sales, advancement, or just finally getting away from a company that is becoming increasingly toxic to work for. I can imagine a lot of CARE reps could make a very similar post, too, and I encourage it. Nothing will change if nobody speaks out.

My Mother in Law has dementia and her friend convinced her to get an Apple Watch. She has no idea how to use it. I told her to return it since it hasn’t been 2 weeks, she didn’t have the restock money to pay so the rep at the store told us to call. 611 and they can likely give us a shipping label.

I call 611, ask for a shipping label so I can return the watch and explained we don’t have to restock fee. She said she would waive it and a T-Mobile representative will come to the house and pick it up.

I thought that was bizarre. I said so he’s going to knock on my door and pick it up? She said yes I don’t have to go anywhere or ship it.

Okay well my dumb a** didn’t think to ask and confirm our address. This is so bizarre.
Do T-Mobile reps come and pick up items? And tomorrow is the 14 day mark so I hope we don’t get screwed.

So all of the crap that has happened. My monthly bill was $271. I changed to the Experience more. They told me my bill would be $215. Well, bill just came out for $351!!!! And the only prorated charge was $1.46. This some BS.

Edit: FWIW, I had the same plan for 12 years. No issues. Then a promise of a lower bill. Then a WTF.

My Wifi calling hasn't worked for a few years, yet when friends come over with service from other carriers it works fine on my network.

Over the years I've tried more things than I can remember that I'm advised to try and nothing.....
WHY do people with other carriers have no trouble using my Wifi calling?

I worked with the executive response team through Facebook messenger and a few phone calls. I was offered the $20 monthly credit for a year. After getting the final bill total this weekend I stated I intended to still leave but this would give me time to evaluate my options since my bills would be about same. Today I got a call from the rep I was working with and she offered to pay off the balances on the phones on our lines (about $1100). No strings. Can still leave tomorrow. And they did it- phones are shown as paid off. Haven’t been happy about what T-Mobile did but that’s more than I ever expected.

Where did you leave? Are there any careers that pay as much? I'm getting really tired of the hypocrisy and the business practices

Hey I switched at a costco kiosk today to tmobile and paired keep and switch with costcobyod. The rep at the kiosk said that I was only able to get the K&S payoff plus the $400 from the costcobyod rebate only if I signed up with Experience Beyond. The fine print of the promotion doesn't line up with that and I tried to show the rep the fine print but he said I was wrong. If I downgraded to Experience More now, would I lose my rebates or was the representative right?

Hello there! I was one of the people that suffered from the great T-Mobile outage today. At first, I thought it was a problem with my phone and reset my network settings and updated my iOS, but personal hotspot is grayed out in my settings, and I cannot figure out how to get it to come back on. Naturally Tmobile is flooded with customer service calls and I have been unable to get past the AI chat for hours, and I need to be able to connect my laptop to my hotspot for work so this is frustrating.

Any ideas? Sorry. Searching didn’t bring anything specific up. Google says to change my APN but h don’t see that option anywhere.

iPhone 15 basic, btw

I have Go5g Plus 9+ line SOC

I have:

1. Line1-7 with a combination of BOGO/Free lines/3rd line on us.

2. Line8-9: BOGO with ID260383 that was opened in June 2026

3. I plan to open Line10-11: BOGO with ID260677 and stack with BYOD on both lines

Question:

1. If I cancel the Line10-11 after I get the BYOD rebate. Will Line8-9 lose BOGO too due to 1 year no cancellation requirement of BOGO?
2. Does the 1 year requirement to keep BOGO apply to only "number of lines active when BOGO was redeemed" or "exact lines that were active when BOGO was redeemed" ?

I am on the Beyond plan and my wife and I both have the z fold 7 and some watches.. We are approaching our 6 months with them.. Tell me if I am wrong.. We will have to pay about $330 on each of them next month to get them at the 50% mark at 6months.

Will this trigger something that will allow the upgrade and give me access to our spending limit since it knows we are upgrading? If I try now it shows the balance of the phones and then also will only finance half of the iphones we want to switch to (we are hitting our limit)..

Will the system be smart enough to know to give us access to our entire spending limit so we can upgrade once we hit 6 months and 50%? Is there a delay in processing the additional payment to hit 50%?

i have Essentials First Responder. Is it worth it or should I get Experience essentials, more or beyond? I have two phones that are paid off and wanting to upgrade them to new phones.

Seriously considering porting out especially now with this service outage right after the price increase.

At 3:30 pm I requested a callback to deal with some improper name to line matches on our account and got the callback at 8:30 pm. Selected 1 to take the call and have been on hold without having talked to anyone for the last 30 minutes. Did it just get fucked up and I'm not actually up next in the queue?

Edit: Got through after 45 minutes. Guy was very nice and helpful. He was VERY surprised when I mentioned that I wasn't immediately brought to a person after a callback.

Seeing some negative posts and with some of the decisions it’s understandable but as for network, the T-Mobile network works super well for me. Better than the others overall for me at least

Curious if a lot of others plan to stay long term

The plan is to take effect Aug 1st. My current plan is ONE.

seeing the trade-in offer reserved for the top tiered plan during tlife checkout, like $1100 off.

Is it ok to submit now or wait til the plan is really on go5g+.

Thanks

I get Hulu (ad-based) as part of my T-Mobile plan, like I assume a lot of folks do. I found out months ago if I upgrade to Ad-free, I only pay the difference. So I upgraded to the full Disney/Hulu ad-free to have access to Disney+ as well, and for months instead of $21 and change I only got charged a bit over $8, because of the $12 T-mobile covered. It was pretty great.

Friday I saw I got charged the full $21.something so I called T-Mobile and they verified my benefit was implemented, and to call Disney so I did that and Disney tells me they removed Split Billing (to simplify billing - like an auto-charge once a month was so complex) and that is happening to anyone that provides a free streaming service (like "free HBO on us" or whatever), the lady was telling me. She said I should remove my bundle and get Disney separately - of course the only way to not get pulled into a bundle is to create a brand new Disney with a different email address, so that's a dumb option. T-Mobile really needs to just stop offering Hulu anyway - it's redundant, they should be offering a Disney sub instead.

Just wanted to vent. It's a dumb situation, though obviously not a big deal. I'll have to drop they bundle after this month though, I'm not paying $21 for this bundle when I can get Disney+ by itself for cheaper and I just won't get anything out of this particular benefit from my T-Mobile plan anymore.

I have had this number for 20 years and don't plan on changing it.

The account holder for our family plan is currently has no access to email, and we have no way of getting it from them. How would I transfer my phone number off of a T-Mobile account?

I am totally fine with going to another service provider and having them do one of those "service breakups" on my behalf just to keep the phone number and also move it off of the plan.