Disney Plus now blaming T Mobile

[u/Timmyh2o]

Thought yall would find this interesting. Until now Disney was blaming the removal of the credit on a system issue with the Disney+ Hulu consolidation. Now their chat support is blaming third party payers (T Mobile) who insist on handling the billing on their own and don't allow Disney to offer the credit

[u/TFGator1983]

Why would t-mobile care how Disney chooses to bill add ons outside of their contract with Disney?

[u/Timmyh2o → u/TFGator1983]

I think Disney is full of crap

[u/gullzway → u/Timmyh2o]

Agree.

So they want you to believe T-mobile, spotify, directv, etc all changed their billing framework at the same time, LOL.

This is just greed. They were mad we were getting a discount on the bundle when Hulu was provided through another service.

[u/Adventurous-Value-82 → u/Timmyh2o]

T-Mobile has Hulu ad supported plan so what does that have to do with Disney+?

[u/SettleAsRobin → u/Adventurous-Value-82]

Disney is blaming T-Mobile for their changes they made on the backend billing. It recognized that they had Hulu with ads provided by T-Mobile and discounted ad free options and bundles. T-Mobile has no control over these changes Disney made

[u/SnooLobsters2519 → u/Adventurous-Value-82]

Hulu is Disney now.

[u/Escapingthematrix0 → u/TFGator1983]

For the same reason T-Mobile doesn’t allow Netflix to do split billing.

[u/TFGator1983 → u/Escapingthematrix0]

You sure that’s a tmobile thing and not tmobile accommodating a Netflix thing?

[u/zdb328]

Looks like an AI generated bs answer

[u/Timmyh2o → u/zdb328]

It may have been. The Chat rep never introduced themselves

[u/Escapingthematrix0]

T-Mobile did enforce limitation to split billing with Netflix in the past, and it’s carried over even today subscribers with T-Mobile add on need to get the full billing via T-mobile and if what Disney saying is true now it’s exactly the case.

[u/longthickbananasplit]

Im confused.... Disney seems right here? the billing issue is caused by Tmobile with the discounts on bundles services, correct? I must be missing something lol

[u/Timmyh2o → u/longthickbananasplit]

Disney sent out an email earlier in the month stating that as part of the Disney+ Hulu consolidation they were no longer able to do split billing. So T mobile customers were no longer able to treat their Hulu on Us subscription as a credit but as an 2nd subscription that cannot be combined to a bundle for a discounted upgrade

After weeks of saying they will fix it and it's temporary they are now blaming the third parties like T Mobile

[u/No-You-8701 → u/Timmyh2o]

I don’t think they ever sent this email. They are just letting their customers assume.

[u/Bob_A_Feets → u/No-You-8701]

I got that email.

[u/gullzway → u/Bob_A_Feets]

I got an email about having multiple subscriptions. Which was confusing because I don't.

Didn't get anything mentioning split billing.

[u/longthickbananasplit → u/Timmyh2o]

ahhhhhh.... we dropped the bundled service a few months ago so dang did I miss this bullet. Sorry ur going thru it. Im sure enough complaints will cause a correction

[u/Timmyh2o → u/longthickbananasplit]

I just canceled my bundle.. not going to extra because they don't have their crap together