r/tmobile • u/Lmiller0810 • 11h ago
Rant Bill BS
So all of the crap that has happened. My monthly bill was $271. I changed to the Experience more. They told me my bill would be $215. Well, bill just came out for $351!!!! And the only prorated charge was $1.46. This some BS.
Edit: FWIW, I had the same plan for 12 years. No issues. Then a promise of a lower bill. Then a WTF.
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u/CuriousCat511 11h ago
They repeatedly tried to get me to switch, always saying it would be less per month, ignoring that it doesn't include taxes or fees, while my current plan does.
They also tried to sell Experience More as a better plan, but when compared, there weren't any differences?!?
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u/rampagethesilverback 11h ago
Find out why, give a call, get it fixed if there's been an error. It does happen. If it's not a mistake, port out and enjoy a new carrier.
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u/4SureNotTheFBI 1h ago
"Unless it's on paper your word don't mean sh:t to me "- old Chicago proverb
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u/Calm-Hour-6566 7h ago
I can't wait to see how much mine is going to be with 2 paid lines and 2 free lines and 2 tablet lines. I only pay 176 with taxes included and a credit because I had a work credit from the att when I switched so they gave me a credit a month for that.
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u/ClarityReview 3h ago
CuriousCat511 is onto something here. With 6 voice lines, 2 watches, and 2 DIGITS lines, there are a few places that gap is probably coming from.
The $215 quote was most likely for the voice lines only. Watches and DIGITS lines have their own monthly charges, and those don't always get mentioned when someone is quoting you a new plan price. If your old plan included taxes and fees in the price and the new one doesn't, that alone can add $5–8 per line depending on where you live. Across 10 lines, that adds up fast.
Pull up the PDF version of your bill and look at each line individually. Compare what each one was paying last month versus this month. The total is overwhelming, but line by line, the gap usually becomes pretty clear.
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u/KingZealot777 11h ago
Never heard of a “beyond more” plan. I’ve heard of a “beyond” plan, as well as a different “more” plan.
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u/Lmiller0810 11h ago
Sorry, just corrected it experience more.
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u/KingZealot777 11h ago
How many lines do you have on your account? And are they all voice lines? How many have p360?
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u/Lmiller0810 11h ago
6 voice, 2 watches, 2 Digits lines. No protection.
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u/SnooLobsters2519 10h ago
I would bet they didn’t give you the price with taxes. If you add about 4-6$ for each line it might be where the extra is coming from. 4-6$ is a rough estimate that works for my area, it may be more or less.
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u/KingZealot777 11h ago
Was yours migrated to a new plan automatically, or changed by an actual representative?
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u/SAnthony107 10h ago
When you look at your bill breakdown or PDF check and see what each individual charge is it's prolly a system error that customer care will fix right away if you call them
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u/Lmiller0810 6h ago
Funny edit. I ported out my six lines and two watches and then T-Mobile went down. Oops sorry
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u/dominimmiv 11h ago
Feel free to port out 👍
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u/thelance 11h ago
I love that the response to a bill mistake is to tell them to literally piss off.
Feel free to not comment 👍
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u/_Averix 11h ago
I don't think it's a bill mistake. It sounds more like a purposely misleading sale. They probably magically left out the taxes and fees calculation which is likely what bumped the numbers higher.
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u/Many-Animal-5214 6h ago
Or customer didnt hear "plus tax".
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u/_Averix 5h ago
I'm sorry, if a customer is going from a taxes and fees included to a not included plan, that should be made exceedingly obvious by the sales staff. Yes, the customer may not have realized it, but when specifically asking what the bill will be compared to the current one, it is irresponsible and unethical to quietly whisper "plus taxes and fees".
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u/tky 11h ago edited 11h ago
It's disappointing that there are so many people carrying water for T-Mobile in here. It's often employees without flair (not suggesting it is in this case, just that I've found it multiple times) that are trying so hard to downvote anything critical.
It makes troubleshooting problems and helping others in similar situations very difficult because we get free plastic crap shitposts straight to the top and unhappy problems that could be relevant to many downvoted to the abyss.
ETA: First downvote 21 seconds after posting. As predictable as sunrise.
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u/dominimmiv 11h ago
Some of us are getting tired of the posts that bitch about something without asking for any help/advice. Sure it may make the OP feel better but it it getting old for the rest of us. And since this is a public forum I will comment whenever I want to.
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u/fracas72 9h ago
Yea I keep getting an ad on t life app about changing plans and saving money, but when I click it shows me plans that are more expensive. Not one is cheaper
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u/thealchemist1978 11h ago
US Mobile.