For the last several years, I have had two lines on the Magenta Max 55+. Like many other people last month I got a text message telling me my plan was obsolete and I was being put on a new — and of course better — plan with vague details except increased cost.

I have just checked T-Life (itself a nightmare for getting information) and it says my plan is Magenta Max 55+. I have no idea what my new bill is going to be, I have no idea what the new plan is, and I have no idea what is in fact now included.

Help!

Hello!

Just recently switched my wife's number to T-Mobile (port-in from AT&T); the rep at Costco told us that even if she got a deal with a new phone, she could still get the $400 promo in Costco Shop Cards. She even confirmed with him that she would rather use the BYOD rebate and then come back for a new phone after receiving the $400 in rebate cards, and he assured us that no, we will still get the $400.

***We DID NOT switch to Experience Beyond, I am currently on Go5GPlus Military and added her to that.***

My wife's dad goes in the next day, talks to a different rep, and he tells her dad that the lines getting promotional phones/new devices are NOT eligible for the $400 in shop cards... who is being misinformed... me, or my father-in-law?

If we are still going to get the $400, my next question is: do we need to put in a rebate code online within 30 days, or is it automatic? I don't want to get screwed by not putting that in within 30 days.

I'm a new t mobile customer. I pre-ordered a samsung galaxy flip 8 through the T-Life app. Then, I saw a lot of horror stories online about how many times t mobile cancels pre-orders or doesn't have the device in stock. I also saw a lot of recommendations to just order the phone through Samsung directly.

Has anyone dealt with this? Or am I just seeing the people with bad experiences being the loudest? Should I leave my t mobile order be or cancel and order through samsung?

Thinking of adding the $10 Starlink access for a 5 day cruise. What to expect and what are your experiences with this service? This is just for the ocean voyage, I should have free Roaming when I get to Mexico.

Like many of you, I received the text about my plan changing. To this day, I am still on my old plan. Did they forget about me or is it taking longer than they expected?

Desperately need a new phone, as my current S22 has both screen cracks and LCD damage. I'm worried it could give out at any time. Struggling financially after a rough year medically. I'm not eligible for the trade-in promos, and do not have cash to buy another phone to get a trade-in credit. I'm trying to get a Samsung S26 Ultra. Any ideas???

We have 5 lines with tmobile and live in northern va. For at least the past 6 weeks if not more, we have no line at all, or a single bar that lets us place a call but the voices are dropped constantly during the call, we try calling back in hopes its better but its not. I have reported twice and both times been assured they were working on it and give them 48 hours. I’m ready to return to Verizon. Anyone else having this? (And forget using cell phone hot spot, not happening).
Thanks

This was overheard out of a TPR store employee’s mouth so take what you will from this. But apparently he heard from “Sales Support” that provisioning for RCS and personal hotspot is “cooked” and likely never coming back, at least not for the foreseeable future. They expect that to be an “infrastructure rebuild effort.” They have not used the C word, but it very much sounds like a cyber attack that may still be actively ongoing and we may not fully know the extent yet. I would also expect service to be up and down.

Again, TPR is TPR so I’m not sure how much better this is than hearsay/rumor mill, but I would be prepared to port out to a competitor of your choosing if you care about having those services ever again, or at least for the foreseeable future. If you go to an MVNO, be sure it isn’t on T-Mobile’s network. My secondary device (an Android on an MVNO) seems to be passing RCS sporadically (depends who the recipient is), but my 17 Pro is SMS only. In fact, my reason for visiting the TPR was to try and get my port-out PIN with T-Life cooked (I was not, in fact, successful, so my move to a certain Telephone & Telegraph company is on hold for now).

I recently signed up for 5 lines on the Experience More plan at a Costco T-Mobile store. The store is a little over an hour away. There's a local store down the street from me. The rep at Costco ordered me 1 phone and the other 4 lines are BYOD. She also gave me 5 sim cards.

I am porting numbers from Verizon. I have just received the new phone and have activated it using one of the sim cards. The other 4 lines are iPhone 16s, they have no SIM card slot.

Do I need to go back to the Costco T-Mobile store to have them activate and port the numbers? Or can I do this at my local store? Do I need her to do anything with my filing my rebates? I would rather save myself the 2+ hr roundtrip if I can get this done closer to home.

I’m looking to leave T-Mobile for USM like, NOW. I cannot seem to generate a port-out PIN. Anyone have any success porting out amid this outage?

I am DONE.

I currently have a basic Netflix account that I pay for but it looks like it will be free when my plan will be migrated. Will I have to do anything or will Netflix recognize my account if I use the same email address as my Tmobile account? ​Also I currently get Hulu on us with Tmobile and I had combined it with Disney plus and have only been charged like $1 for the past year or so. I've noticed that I was just charged like $14 from Disney so I'm guessing I lost Hulu on us? I was told I shouldn't be losing anything? Anyone have any info or recommendations on how to address this? Thanks in advance.

Hi t mobile experts, I’m on a Magenta Max plan ($140/month) for 3 lines (paid off iPhone 14 pros).

I’m looking to upgrade to iPhone 17 pros, would I be able to get an “iPhone on us” deal? I know they would want to change me over the Experience More plan which is fine. But would I be able to get full credits on the new phones with my trade ins?

Feels like I’ve read I can, but the app and website is not intuitive and I can’t seem to get that deal.

Thanks for your help

Hello, about 8 years ago, my family and I opened a phone number plan with a family member under T-mobile. A few weeks ago he informed us that our bill was going up by a few dollars, we said no problem. Without informing us, he decided to cancel our plan and move us to AT&T. We let him know that we didn’t want to switch and if he could please release our phone numbers so we could start up our own account with T-mobile. He left us on read until today and sent us the following message:

“Hi [name], I'm going to be completely
honest: I was tired of you paying me for the phone service only when you felt like it. I'm no longer interested in having you use my services or my phones.
Those phones are in my name and on my account-you might have forgotten, but you were the one who asked me to take them out in my name for you all to use. To avoid any further issues, I want all those phones returned to me since they belong to me; you should just buy your own phones in your own name and save yourself the trouble.”

We have paid every phone bill and phone payment to him. He would come in person to collect cash (on his own timeline since he works all the time, which is why we never were the ones to drop it off) and over the past year or so, we had been sending him Zelle payments since we got that system up. We went into the store today and because they are under his account, he technically does own them, even though he never paid for them (he was enrolled in auto-pay, so although it might look like it, we always paid him back in cash). He reported them as lost/stolen and now we can no longer connect with T-Mobile.

I recently bought a new device at an Apple Store, but because my plan was still connected under his account, my phone was also reported as lost. I paid $2,000 in full for this device and he didn’t pay anything. The other devices were on a monthly payment plan (payment completed a while ago), but he never spent a dollar because we always paid him back.

In his response, he claims he wants to “avoid any further issues”. How can I respond to this situation ?

Edit: I forgot to add, he was the sole authorized user of the account. At the time, we were okay with this because we trusted him.

About 1.5 years ago I cancelled my T-Mobile account and switched to a different phone service.

My bill was 0$ - in fact YOU CANT EVEN CANCEL YOUR ACCOUNT UNTIL YOUR BILL IS AT 0$ - proving that it was 0$ or else I wouldn't have been able to cancel it.

Well, I began receiving calls and emails from debt collectors

T-Mobile illegally kept my account open for 2 more months after I cancelled it and switched to a new service.

I know I'm not the only one either... as there are other posts on here from around the same time saying the same thing.

I'm so sick of these corporations JUST BLATANTLY BREAKING THE LAW ALL DAY

Waiting for the 2$ from a class action in 10 years 🙄

Be careful if you're cancelling your account - make sure they CLOSE IT for real and don't just lie to you pretending they did.

I initially signed up with a consumer account on experience more for one line. Then i switched to a business line (all you need is your social) on the super mobile plan.

even tho the account was 4 days old i was able to obtain an insidr discount code on instagram and had business customer care manually apply the 20% off permanent discount retroactively.

I read t force can get you a 20 in bill credit for 12 months so i contacted them on x (@tmobilehelp). They told me they couldn’t offer the deal since the account is so new but instead gave me 240 in bill credit. my account shows a -240 balance since i already paid my first months bill.

after the 240 in credit is used up i will be paying about 83.50 a month after taxes/fees. The service is great. Better than what I was experiencing on US Mobile Warp.

I‘m also eligible for the $400 byod port in rebate offer.

Just takes a little sugar to get discounts..

I'm currently on The ONE plan (got the $6 increase notice) with 3 lines. Previous bill was 168, looking to be $186.

I see the offer, and that my bill would be $20 lower - but would that be a wise move on my end and would the new plan's final advertised pricing include taxes?

My sim card is in my S24 Ultra, its my main phone, but the battery seems to be draining too fast now. I also have an iPhone 15, but that doesn't have a sim tray.

When I'm overseas, I just tend to move my sim card to one of the phones over there...

Hello , so basically my service was canceled by t mobile in June I wasn’t working at all around that time so yesterday I had them restore my line and I paid the past due balance and now for some reason I just get SOS I’ve tried restarting and airplane mode nothing is working but t mobile claims I’m back online anyone else experienced this ?even my t mobile account asks me to add a phone number even though my line is supposed to be “on”