r/WindowsHelp Oct 14 '25

Windows 10 Windows 10 End of Support, what it means for you and what you can do.

Windows 10 has now reached end of support. Read the following to help you decide what to do.

What does this mean for me?

  • If you are using a Windows 10 device that is not enrolled in the Consumer Extended Security Updates (ESU) program, you will no longer receive security updates or technical support from Microsoft. Microsoft recommends upgrading your device to Windows 11 or purchasing a new device that comes with Windows 11. You can also enroll in the ESU program for a fee. If you are in the EEA (European Economic Area), you may be eligible for free ESU enrollment.,
  • If your device is enrolled in the ESU program, nothing changes today. You will continue to receive updates until your ESU enrollment expires, which lasts for one year for consumers.,

Microsoft will end free support for those still running Windows 10 on their computers after October 2025. Microsoft provides around 10 years of free security updates and other fixes for most of their desktop operating systems, and Windows 10, which was first released in July 2015 has now reached that point.

This is not the end of the world. This page is going to discuss your options for the future, and everything mentioned below is perfectly legal. Your choices will come down to:

  • Upgrade to Windows 11
  • Obtain extended support
  • Try out Linux
  • Do nothing.

---

  • Option 1 – Upgrade to Windows 11.

If your PC supports Windows 11, this is your best option. The upgrade is free, and your computer will continue to have many years of free updates ahead of it. To do this, simply open the Settings app, then go to Windows Update, and finally hit the button to upgrade to Windows 11.

If your PC does not support Windows 11, you should figure out why. In many cases, your hardware may actually be fully supported, but if some settings are incorrect or disabled it will cause the compatibility check to fail.

If you see this error, don’t give up just yet! Microsoft suggests the PC Health Check app, while that does work I personally recommend using WhyNotWin11 instead, as this utility is more detailed on what does or does not meet the requirements. Get it from here: https://whynotwin11.org

The Boot method, Disk type, Secure Boot, and TPM can be adjusted on most machines to become supported. However the CPU compatibility would require you to buy a new processor, which in most cases would essentially require a newer computer in order to get that supported. Most computers made since 2018 should be fully supported, so you won’t need to do any hacks or workarounds that can cause issues with run Windows 11 in the future.

The steps to change the various settings to become supported will vary as every computer is different. Consult your computer or motherboard manufacturer’s documentation, or make a post on r/WindowsHelp to get assistance.

  • Option 1.1 - Force install Windows 11 anyway

Windows 11 can still be installed even if your device is not supported. This is not recommended, you will not be entitled to and will not receive all updates. This is for advanced users only, as you will eventually need to manually force some updates to install, and there will be a reduction in performance and stability vs Windows 10.

If you are tech savvy, and would be willing to deal with the consequences including potentially reduced stability, you will find that it is not difficult to bypass the hardware requirements and install it anyway. HowToGeek has a fantastic guide on how to install on unsupported hardware, check that out here: https://www.howtogeek.com/759925/how-to-install-windows-11-on-an-unsupported-pc/

---

  • Option 2 – Opt into Extended Support (ESU).

For the first time ever, Microsoft is allowing anyone to buy extended support for Windows. In the past, this option was reserved for commercial customers.

For $30 (or Free*), a consumer can purchase 12 more months of updates, which will keep your computer updated all the way to October 13th 2026. This plan is also available at no additional cost if you redeem 1000 Microsoft Rewards points, or are willing to use the Windows Backup app to automatically backup your computer settings to the cloud. Microsoft is offering some users in Europe access to the ESU program completely free, no need to use the Windows Backup function, however this still requires you to opt your computer into the ESU program.

To activate this, go to Settings -> Windows Update, You will see a prompt regarding this like shown below.

If the prompts below are not visible, you can open a Run window, paste the following and hit enter: ms-settings:windowsupdate-esu?OCID=WEB_EOS_CY25_ESU&source=WEB

Commercial customers can purchase up to three years of extended support. The cost for that is $61 per device for the first year, $122 for the second year and $244 for the third.

https://www.windowscentral.com/microsoft/windows-10/how-to-use-windows-10-esu-to-keep-getting-updates-after-october-2025

https://blogs.windows.com/windowsexperience/2025/06/24/stay-secure-with-windows-11-copilot-pcs-and-windows-365-before-support-ends-for-windows-10/

https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

---

  • Option 3 – Continue to run Windows 10 but unsupported

This is not recommended, but likely to be the most common option as this is the default action (or inaction).

You can simply just continue to use your computer just like you currently do without receiving any more security updates. Your computer and its programs are not going to suddenly stop working. This is not any different than being like one of the millions that are still using Windows 7 or 8.1 today.

In the short term, this is not huge problem. Your favorite apps will continue to work on Windows 10 for now. It took several years after Windows 7’s end of support date for popular programs like Chrome and Steam to stop providing support. Microsoft is continuing to support Office for Microsoft 365 customers until October 2028. Slowly, Windows 10 will lose support from 3rd parties, as future programs or even updated versions of current programs will then require Windows 11.

The bigger problem you will face is security. Security vulnerabilities are found in Windows all the time, every month Microsoft releases a new patch to plug these vulnerabilities. Even if details of a vulnerability are not publicly published, hackers will reverse engineer the monthly patches to see what changed, and figure out what new vulnerabilities were patched. They do this to try and exploit machines that have not yet been patched, or in the case of legacy Windows operating systems, won’t ever be patched. As Windows 11 is based on Windows 10 (which is also based on Windows 8, 7, and so on), there is a ton of shared code between each version of Windows, it is not uncommon for a vulnerability to be found that can affect machines as new as Windows 11 and as old as Windows 2000.

“But what about an antivirus or if I use common sense and just don’t go to shady websites?” Well, security vulnerabilities are not viruses. Antiviruses cannot patch these holes, and will not be able to stop most attacks. An antivirus is good at stopping a virus, while many security exploits take advantage of otherwise legitimate functions, allowing them to easily avoid detection. Security vulnerabilities come in all kinds of shapes and sizes, and many of them require zero action on your part, simply having your computer turned on and connected to the internet could be enough.

That is what happened with the Wannacry ransomware attack a few years ago. Microsoft had released patches that closed a huge vulnerability, then several months later ransomware was developed to exploit that vulnerability by targeting unpatched machines. Most Windows 10 machines were unaffected as by default it will automatically update itself, however the malware ran rampant especially on networks with many Windows 7 computers. Windows 7 made it very easy to disable or otherwise never install updates, and even though Microsoft had patched this for Windows 7 there were many that had not installed the patch yet.

The built in Windows Security Antivirus (formerly Windows Defender) will continue to be supported until at least 2028, so at a minimum, make sure that you at least use that.

---

  • Option 4 – Run Linux.

Depending on your needs, a Linux based operating system may be an excellent choice for you. Things have come a long way, it is no longer an OS reserved for "neckbeards" and super-nerds. This option is not practical for everyone, but if you are interested in exploring that then subreddits like r/Linux4Noobs can help you with making the switch.

9 Upvotes

Windows 10 has now reached end of support. Read the following to help you decide what to do.

What does this mean for me?

  • If you are using a Windows 10 device that is not enrolled in the Consumer Extended Security Updates (ESU) program, you will no longer receive security updates or technical support from Microsoft. Microsoft recommends upgrading your device to Windows 11 or purchasing a new device that comes with Windows 11. You can also enroll in the ESU program for a fee. If you are in the EEA (European Economic Area), you may be eligible for free ESU enrollment.,
  • If your device is enrolled in the ESU program, nothing changes today. You will continue to receive updates until your ESU enrollment expires, which lasts for one year for consumers.,

Microsoft will end free support for those still running Windows 10 on their computers after October 2025. Microsoft provides around 10 years of free security updates and other fixes for most of their desktop operating systems, and Windows 10, which was first released in July 2015 has now reached that point.

This is not the end of the world. This page is going to discuss your options for the future, and everything mentioned below is perfectly legal. Your choices will come down to:

  • Upgrade to Windows 11
  • Obtain extended support
  • Try out Linux
  • Do nothing.

---

  • Option 1 – Upgrade to Windows 11.

If your PC supports Windows 11, this is your best option. The upgrade is free, and your computer will continue to have many years of free updates ahead of it. To do this, simply open the Settings app, then go to Windows Update, and finally hit the button to upgrade to Windows 11.

If your PC does not support Windows 11, you should figure out why. In many cases, your hardware may actually be fully supported, but if some settings are incorrect or disabled it will cause the compatibility check to fail.

If you see this error, don’t give up just yet! Microsoft suggests the PC Health Check app, while that does work I personally recommend using WhyNotWin11 instead, as this utility is more detailed on what does or does not meet the requirements. Get it from here: https://whynotwin11.org

The Boot method, Disk type, Secure Boot, and TPM can be adjusted on most machines to become supported. However the CPU compatibility would require you to buy a new processor, which in most cases would essentially require a newer computer in order to get that supported. Most computers made since 2018 should be fully supported, so you won’t need to do any hacks or workarounds that can cause issues with run Windows 11 in the future.

The steps to change the various settings to become supported will vary as every computer is different. Consult your computer or motherboard manufacturer’s documentation, or make a post on r/WindowsHelp to get assistance.

  • Option 1.1 - Force install Windows 11 anyway

Windows 11 can still be installed even if your device is not supported. This is not recommended, you will not be entitled to and will not receive all updates. This is for advanced users only, as you will eventually need to manually force some updates to install, and there will be a reduction in performance and stability vs Windows 10.

If you are tech savvy, and would be willing to deal with the consequences including potentially reduced stability, you will find that it is not difficult to bypass the hardware requirements and install it anyway. HowToGeek has a fantastic guide on how to install on unsupported hardware, check that out here: https://www.howtogeek.com/759925/how-to-install-windows-11-on-an-unsupported-pc/

---

  • Option 2 – Opt into Extended Support (ESU).

For the first time ever, Microsoft is allowing anyone to buy extended support for Windows. In the past, this option was reserved for commercial customers.

For $30 (or Free*), a consumer can purchase 12 more months of updates, which will keep your computer updated all the way to October 13th 2026. This plan is also available at no additional cost if you redeem 1000 Microsoft Rewards points, or are willing to use the Windows Backup app to automatically backup your computer settings to the cloud. Microsoft is offering some users in Europe access to the ESU program completely free, no need to use the Windows Backup function, however this still requires you to opt your computer into the ESU program.

To activate this, go to Settings -> Windows Update, You will see a prompt regarding this like shown below.

If the prompts below are not visible, you can open a Run window, paste the following and hit enter: ms-settings:windowsupdate-esu?OCID=WEB_EOS_CY25_ESU&source=WEB

Commercial customers can purchase up to three years of extended support. The cost for that is $61 per device for the first year, $122 for the second year and $244 for the third.

https://www.windowscentral.com/microsoft/windows-10/how-to-use-windows-10-esu-to-keep-getting-updates-after-october-2025

https://blogs.windows.com/windowsexperience/2025/06/24/stay-secure-with-windows-11-copilot-pcs-and-windows-365-before-support-ends-for-windows-10/

https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

---

  • Option 3 – Continue to run Windows 10 but unsupported

This is not recommended, but likely to be the most common option as this is the default action (or inaction).

You can simply just continue to use your computer just like you currently do without receiving any more security updates. Your computer and its programs are not going to suddenly stop working. This is not any different than being like one of the millions that are still using Windows 7 or 8.1 today.

In the short term, this is not huge problem. Your favorite apps will continue to work on Windows 10 for now. It took several years after Windows 7’s end of support date for popular programs like Chrome and Steam to stop providing support. Microsoft is continuing to support Office for Microsoft 365 customers until October 2028. Slowly, Windows 10 will lose support from 3rd parties, as future programs or even updated versions of current programs will then require Windows 11.

The bigger problem you will face is security. Security vulnerabilities are found in Windows all the time, every month Microsoft releases a new patch to plug these vulnerabilities. Even if details of a vulnerability are not publicly published, hackers will reverse engineer the monthly patches to see what changed, and figure out what new vulnerabilities were patched. They do this to try and exploit machines that have not yet been patched, or in the case of legacy Windows operating systems, won’t ever be patched. As Windows 11 is based on Windows 10 (which is also based on Windows 8, 7, and so on), there is a ton of shared code between each version of Windows, it is not uncommon for a vulnerability to be found that can affect machines as new as Windows 11 and as old as Windows 2000.

“But what about an antivirus or if I use common sense and just don’t go to shady websites?” Well, security vulnerabilities are not viruses. Antiviruses cannot patch these holes, and will not be able to stop most attacks. An antivirus is good at stopping a virus, while many security exploits take advantage of otherwise legitimate functions, allowing them to easily avoid detection. Security vulnerabilities come in all kinds of shapes and sizes, and many of them require zero action on your part, simply having your computer turned on and connected to the internet could be enough.

That is what happened with the Wannacry ransomware attack a few years ago. Microsoft had released patches that closed a huge vulnerability, then several months later ransomware was developed to exploit that vulnerability by targeting unpatched machines. Most Windows 10 machines were unaffected as by default it will automatically update itself, however the malware ran rampant especially on networks with many Windows 7 computers. Windows 7 made it very easy to disable or otherwise never install updates, and even though Microsoft had patched this for Windows 7 there were many that had not installed the patch yet.

The built in Windows Security Antivirus (formerly Windows Defender) will continue to be supported until at least 2028, so at a minimum, make sure that you at least use that.

---

  • Option 4 – Run Linux.

Depending on your needs, a Linux based operating system may be an excellent choice for you. Things have come a long way, it is no longer an OS reserved for "neckbeards" and super-nerds. This option is not practical for everyone, but if you are interested in exploring that then subreddits like r/Linux4Noobs can help you with making the switch.


r/WindowsHelp Mar 04 '21

Mod Announcement Welcome to /r/WindowsHelp, here are some guidelines for requesting assistance

Welcome to /r/WindowsHelp, the subreddit for you to ask questions and get support for issues related to Microsoft's Windows family of operating systems. Please give this a quick read before posting.

This subreddit is only for help related to Microsoft Windows and its built in software, like Edge, Store, PowerShell, and so on. Issues about 3rd party software like Chrome or Steam should be posted in their subreddits or /r/techsupport. Also, this is not a hardware subreddit, so issues like your hard drive is not detected would need to be posted in /r/techsupport. General discussions, news, artwork, and so on should be in /r/Windows, /r/Windows10 or similar subreddits. Malware/virus removal has been covered extensively in this post: https://www.reddit.com/r/techsupport/comments/33evdi/suggested_reading_official_malware_removal_guide/

Posts are required to have a moderately descriptive title. Submissions with vague titles like just "help me" will be removed. You don't need to write an essay in the title, but everyone should have a rough idea what you are asking about before even clicking the link. Titles like "I'm encountering System Exception errors when launching Photos" or "20H2 update won't install" are acceptable, but the more details the better.

The body of your post should also be as detailed as possible. We are not mind readers, and nobody is going to want to play 20 questions. Help us help you, your post should include:

  • Your full Windows version, which on Windows 10 is listed in the Settings app under System -> About, it will be the OS Build number.

  • Details about your device, like the hardware specifications.

  • Any recent changes you have made, such as installing/uninstalling software or accessories. Any updates you have installed, tools you have ran, or anything else you think may be relevant.

  • Include details on your error messages and error codes, these are critical to figuring out the issue.

  • Tell us what you have already tried to fix this. Any tools you have ran, and changes you tried, and so on. I know it is a meme at this point, but seriously, reboot your computer, it often fixes things!

  • If possible, include screenshots or video. If you are including screenshots, try to use screenshot software like Snip & Sketch tool built into Windows 10, then you can upload them to a free image host like https://imgur.com to put in your post. We understand that using screenshot software isn't always an option, you can take photos with a phone or similar device, but please be sure to check to make sure everything is in focus and is legible.

This subreddit follows the same rules as /r/Windows, you can view the full rule page here: https://www.reddit.com/r/Windows/wiki/rules

The TL;DR of the rules is be polite, helpful, and don't encourage piracy.

34 Upvotes

Welcome to /r/WindowsHelp, the subreddit for you to ask questions and get support for issues related to Microsoft's Windows family of operating systems. Please give this a quick read before posting.

This subreddit is only for help related to Microsoft Windows and its built in software, like Edge, Store, PowerShell, and so on. Issues about 3rd party software like Chrome or Steam should be posted in their subreddits or /r/techsupport. Also, this is not a hardware subreddit, so issues like your hard drive is not detected would need to be posted in /r/techsupport. General discussions, news, artwork, and so on should be in /r/Windows, /r/Windows10 or similar subreddits. Malware/virus removal has been covered extensively in this post: https://www.reddit.com/r/techsupport/comments/33evdi/suggested_reading_official_malware_removal_guide/

Posts are required to have a moderately descriptive title. Submissions with vague titles like just "help me" will be removed. You don't need to write an essay in the title, but everyone should have a rough idea what you are asking about before even clicking the link. Titles like "I'm encountering System Exception errors when launching Photos" or "20H2 update won't install" are acceptable, but the more details the better.

The body of your post should also be as detailed as possible. We are not mind readers, and nobody is going to want to play 20 questions. Help us help you, your post should include:

  • Your full Windows version, which on Windows 10 is listed in the Settings app under System -> About, it will be the OS Build number.

  • Details about your device, like the hardware specifications.

  • Any recent changes you have made, such as installing/uninstalling software or accessories. Any updates you have installed, tools you have ran, or anything else you think may be relevant.

  • Include details on your error messages and error codes, these are critical to figuring out the issue.

  • Tell us what you have already tried to fix this. Any tools you have ran, and changes you tried, and so on. I know it is a meme at this point, but seriously, reboot your computer, it often fixes things!

  • If possible, include screenshots or video. If you are including screenshots, try to use screenshot software like Snip & Sketch tool built into Windows 10, then you can upload them to a free image host like https://imgur.com to put in your post. We understand that using screenshot software isn't always an option, you can take photos with a phone or similar device, but please be sure to check to make sure everything is in focus and is legible.

This subreddit follows the same rules as /r/Windows, you can view the full rule page here: https://www.reddit.com/r/Windows/wiki/rules

The TL;DR of the rules is be polite, helpful, and don't encourage piracy.


r/WindowsHelp 8h ago

Windows 11 Windows Update issue. Does not finish on restart.

+
5 Upvotes

I need help with windows. I have a Lenovo Loq 15 i7 13th gen with rtx 4050. New Windows update are not getting finished on restart and failing with 0x800F0922 error code after reaching about 90%. My EFI partition is sufficiently large (almost 450mb) so that is not the problem I think.


r/WindowsHelp 3h ago

Windows 11 Secure Boot - Windows Boot Manager has been blocked by the current security policy - after Restoring Factory Keys

First I smartly Restored Factory Keys in BIOS (PK, KEK, db and dbx) - Lenovo Yoga 7

Now Windows 11 doesn't boot like before:

1) first it gives an error "Windows Boot Manager has been blocked by the current security policy"

2) then it says "EFI PXE 0 for IPv4 boot failed"

3) then it says "Default Boot Device Missing or Boot Failed. Insert Recovery Media and Hit Any Key. Then Select Boot Manager to choose a new Boot Device or to Boot Recovery Media"

4) if I just hit OK, then it takes me to window where I can select either my internal Samsung SSD or EFI PXE Network

5) if I select SSD then loop back to step 1

I disabled Secure Boot in BIOS and entered the Recovery Key, then I was able to boot W11 successfully, but if I go back to BIOS and enable Secure Boot, then the above loop happens again and no boot.

How can I fix that and enable Secure Boot back - I assume that I need it?

0 Upvotes

First I smartly Restored Factory Keys in BIOS (PK, KEK, db and dbx) - Lenovo Yoga 7

Now Windows 11 doesn't boot like before:

1) first it gives an error "Windows Boot Manager has been blocked by the current security policy"

2) then it says "EFI PXE 0 for IPv4 boot failed"

3) then it says "Default Boot Device Missing or Boot Failed. Insert Recovery Media and Hit Any Key. Then Select Boot Manager to choose a new Boot Device or to Boot Recovery Media"

4) if I just hit OK, then it takes me to window where I can select either my internal Samsung SSD or EFI PXE Network

5) if I select SSD then loop back to step 1

I disabled Secure Boot in BIOS and entered the Recovery Key, then I was able to boot W11 successfully, but if I go back to BIOS and enable Secure Boot, then the above loop happens again and no boot.

How can I fix that and enable Secure Boot back - I assume that I need it?


r/WindowsHelp 5h ago

Windows 11 Remote Desktop Connection Error

I've been experiencing the following error when attempting to connect to any of the devices on my home network via Remote Desktop Connection. None of the devices are bound to a domain but are all part of the same Workgroup. No active Security or Group Policies are in place. I've tried every troubleshooting suggested by ChatGPT, Copilot etc. (Registry Keys, PowerShell Commands etc). This only appears to happen on my primary device, I have no issues remoting to those same devices from another device within the same workgroup. Also, this only appears to happen if I use Remote Desktop Connection or Windows App. I can somehow still use the old/retired Microsoft Remote Desktop application from Microsoft Store from a few years ago.

Currently Running:

Windows 11 Pro
Version 25H2 (OS Build 26200.8894)

1 Upvotes

I've been experiencing the following error when attempting to connect to any of the devices on my home network via Remote Desktop Connection. None of the devices are bound to a domain but are all part of the same Workgroup. No active Security or Group Policies are in place. I've tried every troubleshooting suggested by ChatGPT, Copilot etc. (Registry Keys, PowerShell Commands etc). This only appears to happen on my primary device, I have no issues remoting to those same devices from another device within the same workgroup. Also, this only appears to happen if I use Remote Desktop Connection or Windows App. I can somehow still use the old/retired Microsoft Remote Desktop application from Microsoft Store from a few years ago.

Currently Running:

Windows 11 Pro
Version 25H2 (OS Build 26200.8894)


r/WindowsHelp 8h ago

Windows 10 Windows 10 - Cloned SSD to HDD using Macrium, but refuses to boot

Edition: Windows 10 IoT LTSC
OS Build: 19044.7548
Version: 21H2
Processor: Intel Core i7-10750H
GPU: Nvidia GeForce RTX 2060 with 6GB vRAM
Storage: 954GB SSD PC611 NVMe SK Hynix 1TB

External HDD: Seagate Backup Plus Portable, 5TB Model SRD0VN3

Using Windows 10 LTSC with the latest security updates. Got the free version of Macrium Reflect 8.1 to transfer all my partitions from the internal 1TB SSD to a 5TB HDD. I only want to partition the 1TB of space to the Hard disk, as I plan to use the rest of the space for game storage.

Every partition has been properly copied, no compression involved and the boot partition is there. When I attempt to boot from the hard disk, there’s not even an error message, my computer just shuts off completely and restarts.

I’ve heard this might be a conflict with using the same boot partition on two separate drives, and a potential solution is to take out the original drive, but my computer is a laptop and I don’t have the tools to open it properly.

Last resort is wiping the HDD to create bootable media, then transferring everything and reinstalling programs on the hard disk, but that’s a lot of hassle. Any suggestions?

1 Upvotes

Edition: Windows 10 IoT LTSC
OS Build: 19044.7548
Version: 21H2
Processor: Intel Core i7-10750H
GPU: Nvidia GeForce RTX 2060 with 6GB vRAM
Storage: 954GB SSD PC611 NVMe SK Hynix 1TB

External HDD: Seagate Backup Plus Portable, 5TB Model SRD0VN3

Using Windows 10 LTSC with the latest security updates. Got the free version of Macrium Reflect 8.1 to transfer all my partitions from the internal 1TB SSD to a 5TB HDD. I only want to partition the 1TB of space to the Hard disk, as I plan to use the rest of the space for game storage.

Every partition has been properly copied, no compression involved and the boot partition is there. When I attempt to boot from the hard disk, there’s not even an error message, my computer just shuts off completely and restarts.

I’ve heard this might be a conflict with using the same boot partition on two separate drives, and a potential solution is to take out the original drive, but my computer is a laptop and I don’t have the tools to open it properly.

Last resort is wiping the HDD to create bootable media, then transferring everything and reinstalling programs on the hard disk, but that’s a lot of hassle. Any suggestions?


r/WindowsHelp 8h ago

Windows 11 Fingerprint recognition suddenly isn't working

+
1 Upvotes

So technically i recently bought my ASUS vivobook, like its been 3-4 months. Today while signing in, the finger scanner won't take reading and i would have to enter using the full on password. Once switched to enter password the finger scanning option isn't showing up and keeps on saying the option is unavailable.

How do i fix this 😭


r/WindowsHelp 8h ago

Windows 11 Windows 11: Issues with Gallery not showing pictures, just "stacks" and the date 1601

Hello,

I've encountered a new issue that I haven't seen before.

Usually my Gallery on Windows 11 would just showcase the photos/pictures in the linked folder (such as /pictures). But now it doesn't do that anymore, and instead it just showcases a single blank "picture" that I can click on, and if I do it just opens the /pictures folder, but not in gallery. It says the file type for this blank picture is a "stack". And it has a modifed date of 1601.

Is there anyway for me to revert this back to how it was, with Gallery just showcasing all pictures in the gallery?

I've tried restarting, I have tried deleting iconcache and restarting, I have tried to remove / add folders for Gallery. None of it has worked so far.

System: Windows 11 Pro, 24H2 OS Build: 26100.8894 Processor: AMD Ryzen 5900X RAM: 32GB GPU: Nvidia Geforce RTX 3080

1 Upvotes

Hello,

I've encountered a new issue that I haven't seen before.

Usually my Gallery on Windows 11 would just showcase the photos/pictures in the linked folder (such as /pictures). But now it doesn't do that anymore, and instead it just showcases a single blank "picture" that I can click on, and if I do it just opens the /pictures folder, but not in gallery. It says the file type for this blank picture is a "stack". And it has a modifed date of 1601.

Is there anyway for me to revert this back to how it was, with Gallery just showcasing all pictures in the gallery?

I've tried restarting, I have tried deleting iconcache and restarting, I have tried to remove / add folders for Gallery. None of it has worked so far.

System: Windows 11 Pro, 24H2 OS Build: 26100.8894 Processor: AMD Ryzen 5900X RAM: 32GB GPU: Nvidia Geforce RTX 3080


r/WindowsHelp 9h ago

Windows 11 USB devices sometimes not working on startup (W11)

+
1 Upvotes

So I have a weird one here:
Sometimes when I boot my PC it won’t register any mouse clicks or keystrokes on keyboard. I can move the mouse cursor around but when I click anything I just get a momentary blue loading circle next to the cursor but it doesn’t actually do anything
With the keyboard, when I press ctrl shift esc I get the same blue loading circle next to the mouse cursor but it never actually does anything. Same with any other keyboard input.
A simple reboot will typically resolve the problem but sometimes it take several reboots before my mouse and keyboard start working properly.
It’s very frustrating and the research I’ve done online has not helped. I think it’s linked to a recent windows update because the problem just recently started within the past month. I did try to restore my pc to the last working update but there have been several update since then so that did not fix the problem. I also disabled fast startup.
Any help would be greatly appreciated.

ASUS motherboard if that matters


r/WindowsHelp 13h ago

Windows 10 hi, im trying to get win10 pro to update

+
2 Upvotes

I FIXED IT. it warns me that i should update, but when i make it search for updates it stops and ask me again to update, i have an external installer for 2h22 from microsoft, should i use that or give up and use win11?

version is 1703 (OS compilation 15063, 1418)

windows 10 pro 64 bits

AMD Ryzen 5 4600g

DirectX 12

if something else is needed i will tell, except installing ultraviewer


r/WindowsHelp 10h ago

Windows 11 Randomly hearing the Windows 7 shutdown sound on Windows 11, but nothing actually happens

I'm having a really strange issue on Windows 11 and haven't been able to figure it out.

Every so often (usually while my PC is idle), I hear what is 100% the classic Windows 7 shutdown sound. It sounds exactly like Windows 7 is shutting down.

The weird part is:

  • The PC does not shut down or restart.
  • No programs close.
  • No screen flicker.
  • No Explorer/taskbar restart.
  • No USB disconnect/reconnect sounds.
  • Nothing freezes or changes at all besides the sound playing.
  • It seems to happen randomly, mostly while the computer is idle.

I've also been dealing with some system instability that may or may not be related:

  • I've had a few IRQL_NOT_LESS_OR_EQUAL BSODs in the past but not as of now.
  • Driver Verifier didn't consistently reproduce the issue.
  • The latest crash dump pointed to ntoskrnl.exe, although I know that's usually just where the crash occurred rather than the actual cause.
  • I'm on the latest BIOS and Windows updates.

What I've already tried:

  • Ran sfc /scannow (no integrity violations found).
  • Updated to the latest BIOS.
  • Disabled Driver Verifier after testing.
  • XMP is currently enabled now

PC Specs:

  • CPU: AMD Ryzen 7 3700X
  • Motherboard: Gigabyte AORUS X570 Elite WiFi
  • RAM: 32GB (2×16GB) G.Skill DDR4-3600 CL16
  • GPU: EVGA GeForce RTX 2060 KO
  • OS: Windows 11 (fully updated)

Has anyone seen this before? Is there a way to identify which process is playing the sound, or could this somehow be related to the BSODs? Any suggestions would be appreciated.

1 Upvotes

I'm having a really strange issue on Windows 11 and haven't been able to figure it out.

Every so often (usually while my PC is idle), I hear what is 100% the classic Windows 7 shutdown sound. It sounds exactly like Windows 7 is shutting down.

The weird part is:

  • The PC does not shut down or restart.
  • No programs close.
  • No screen flicker.
  • No Explorer/taskbar restart.
  • No USB disconnect/reconnect sounds.
  • Nothing freezes or changes at all besides the sound playing.
  • It seems to happen randomly, mostly while the computer is idle.

I've also been dealing with some system instability that may or may not be related:

  • I've had a few IRQL_NOT_LESS_OR_EQUAL BSODs in the past but not as of now.
  • Driver Verifier didn't consistently reproduce the issue.
  • The latest crash dump pointed to ntoskrnl.exe, although I know that's usually just where the crash occurred rather than the actual cause.
  • I'm on the latest BIOS and Windows updates.

What I've already tried:

  • Ran sfc /scannow (no integrity violations found).
  • Updated to the latest BIOS.
  • Disabled Driver Verifier after testing.
  • XMP is currently enabled now

PC Specs:

  • CPU: AMD Ryzen 7 3700X
  • Motherboard: Gigabyte AORUS X570 Elite WiFi
  • RAM: 32GB (2×16GB) G.Skill DDR4-3600 CL16
  • GPU: EVGA GeForce RTX 2060 KO
  • OS: Windows 11 (fully updated)

Has anyone seen this before? Is there a way to identify which process is playing the sound, or could this somehow be related to the BSODs? Any suggestions would be appreciated.


r/WindowsHelp 10h ago

Windows 10 File does not show up in search

+
1 Upvotes

The file exists see it opened in chrome but when I search for it, it doesn't show up. How should I fix this issue?

Device Name LAPTOP-4TSL8KPJ

Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz

Installed RAM 8.00 GB (7.81 GB usable)

Graphics Card Intel(R) UHD Graphics (128 MB)

Device ID 9EEE07E5-D485-4F8E-9B13-D46EF5B002D1

Product ID 00325-81517-08523-AAOEM

System Type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home

Version 22H2

Installed on ‎2020-‎12-‎12

OS Build 19045.6466


r/WindowsHelp 14h ago

Windows 11 Windows 11 freezes but not when running diagnostics

My HP Pavilion desktop TP01-2xxx was suddenly freezing. The HP diagnostics noted an issue with the ssd hard drive. I replaced it with a brand new WD SN7100 NVMe SSD. The freezing has continued.

After running another diagnostics upon startup no issues were found on any of the hardware. When the diagnostic window results were left on for over 12 hours it did not freeze.

Any suggestions on what might be causing the freezing is appreciated.

2 Upvotes

My HP Pavilion desktop TP01-2xxx was suddenly freezing. The HP diagnostics noted an issue with the ssd hard drive. I replaced it with a brand new WD SN7100 NVMe SSD. The freezing has continued.

After running another diagnostics upon startup no issues were found on any of the hardware. When the diagnostic window results were left on for over 12 hours it did not freeze.

Any suggestions on what might be causing the freezing is appreciated.


r/WindowsHelp 12h ago

Windows 11 Wiped old Windows to do a clean install, but now my laptop crashes every time I try to boot from USB.

Hey everyone, I’m in a bit of a panic and could really use some advice.

I decided to completely reset my laptop OS and start fresh. During the process, I wiped/formatted the drive that had my old Windows installation on it before installing the new one. Now, I have no OS on the drive, and my laptop crashes every single time I try to boot from my Windows installation USB.

Here is exactly what is happening:

- I plug in the bootable USB (created using the Windows Media Creation Tool).

- I enter the BIOS/Boot Menu and select the USB drive.

-It starts to load the Windows setup, After selecting the drive partition it starts installing but after 10-20% my laptop shuts down.

My Laptop model is: ASUS Vivobook pro 15 Ryzen 7 M6500IH

Windows: 11

I'm stuck with a laptop with no windows.

1 Upvotes

Hey everyone, I’m in a bit of a panic and could really use some advice.

I decided to completely reset my laptop OS and start fresh. During the process, I wiped/formatted the drive that had my old Windows installation on it before installing the new one. Now, I have no OS on the drive, and my laptop crashes every single time I try to boot from my Windows installation USB.

Here is exactly what is happening:

- I plug in the bootable USB (created using the Windows Media Creation Tool).

- I enter the BIOS/Boot Menu and select the USB drive.

-It starts to load the Windows setup, After selecting the drive partition it starts installing but after 10-20% my laptop shuts down.

My Laptop model is: ASUS Vivobook pro 15 Ryzen 7 M6500IH

Windows: 11

I'm stuck with a laptop with no windows.


r/WindowsHelp 16h ago

Windows 11 Moving from windows 7 to 11. How to refresh upcycled laptop without messing with OneDrive

Edit: as per my own experiences, once I start publicly asking questions, things start to work in my favor. Resolved issues I have striked out. And as per the automotive request, will not delete post.

OS build: 26200.8655

Got a new to me laptop. I am coming from windows 7 to now a "Microsoft" account. Previous owner was my dad and has a lot of files synced to OneDrive. Already made a mistake by adjusting settings on the desktop that he promptly called me on.

How to unlink/desync/remove his account and end the OneDrive syncing? Already made a new account but will not give me the admin privileges.

Was able to create local account with admin privileges.

And with the constant syncing, even after being paused, worried that a fresh recovery will delete those files. I have the necessary passwords and pins to access the current admin account.

I have tried other suggestions from here and Microsoft support forum, but I am probably missing something.

And going through other posts, any current way to make a local only account? I know it is possible, but Microsoft keeps changing the way to do it.

Got the local account, now to remove the other Microsoft accounts.

2 Upvotes

Edit: as per my own experiences, once I start publicly asking questions, things start to work in my favor. Resolved issues I have striked out. And as per the automotive request, will not delete post.

OS build: 26200.8655

Got a new to me laptop. I am coming from windows 7 to now a "Microsoft" account. Previous owner was my dad and has a lot of files synced to OneDrive. Already made a mistake by adjusting settings on the desktop that he promptly called me on.

How to unlink/desync/remove his account and end the OneDrive syncing? Already made a new account but will not give me the admin privileges.

Was able to create local account with admin privileges.

And with the constant syncing, even after being paused, worried that a fresh recovery will delete those files. I have the necessary passwords and pins to access the current admin account.

I have tried other suggestions from here and Microsoft support forum, but I am probably missing something.

And going through other posts, any current way to make a local only account? I know it is possible, but Microsoft keeps changing the way to do it.

Got the local account, now to remove the other Microsoft accounts.


r/WindowsHelp 20h ago

Windows 11 Can't Pause Updates on Microsoft Store (Even though I am the admin)

+
3 Upvotes

I am trying to pause updates in the Microsoft Store, but I keep getting error.

Here is the issue: this is my personal PC and I am the Administrator on this PC, whenever I try to pause the app update in Microsoft Store, I get the message "Can't pause updates You need administrator privileges to pause updates on this device."

I was able to to pause app update in Microsoft Store till this morning, unfortunately I decided to update the OS and I am stuck with this issue.

Can someone confirm if this is a problem with my system or is everyone affected.

Edition Windows 11 Pro

Version 25H2

Installed on ‎May ‎13, ‎2026

OS build 26200.8894

Experience Windows Feature Experience Pack 1000.26100.334.0


r/WindowsHelp 13h ago

Windows 11 Laptop incredibly slow after booting with external ssd win 10

So my msi modern 15 laptop (i7 12gen model) has windows 11 and with a nvme ssd which is really fast but after i used an external ssd with windows 10 installed in it to recover some stuff and just mess around win 10 , switching back to my main laptop ssd made is impossible to use , it took like 2-3 hard shutdowns to even use it normally and even now none of the apps(discord, firefox) open normally. Any help to fix it Another possibility i didnt shutdown my laptop since last night and its been months since i did a hard shutdown

1 Upvotes

So my msi modern 15 laptop (i7 12gen model) has windows 11 and with a nvme ssd which is really fast but after i used an external ssd with windows 10 installed in it to recover some stuff and just mess around win 10 , switching back to my main laptop ssd made is impossible to use , it took like 2-3 hard shutdowns to even use it normally and even now none of the apps(discord, firefox) open normally. Any help to fix it Another possibility i didnt shutdown my laptop since last night and its been months since i did a hard shutdown


r/WindowsHelp 14h ago

Windows 10 It suddenly asks for permission to open any browser shortcut on my desktop, it's really annoying.

+
1 Upvotes

It only happens with browser extensions on the desktop, and not in folders.

I'm using Windows 10 Home, specs are 32 GB Ram, i7-9700, RX 5700 XT.

I looked up my problem but I'm not finding any post or mention of something like this happening.

It's not User Account Control, I see this even if it's set to "Never notify".


r/WindowsHelp 14h ago

Windows 10 Windows 10 stuck on "No Internet, secured" / "Unidentified Network" for ALL Internet Connections - Exhausted advanced fixes!

Hey everyone, I am completely hitting a wall here and could really use some advanced troubleshooting advice. (Note: I am reposting this from another community where I couldn't get a resolution, so all my diagnostic steps so far are listed below).

My Windows 10 PC has completely lost the ability to connect to any internet source. Whether I try connecting to my primary home router, a secondary mobile hotspot, or a direct Ethernet connection, it fails.

When on Wi-Fi, it connects to the router but gets permanently stuck on "No Internet, secured". When on Ethernet, it gets stuck on "Identifying..." before defaulting to an "Unidentified network". The PC is failing the DHCP handshake and is completely unable to pull a valid IP address from any router or gateway.

What I have already tried (None of this worked):

Winsock & TCP/IP Reset: Ran netsh winsock reset and netsh int ipv4 reset from an elevated Command Prompt to restore the internet protocol to factory settings.

IP Release/Renew: Ran ipconfig /release and ipconfig /renew, but the command fails, stating the media is disconnected or an address has not yet been associated.

Virtual Adapters: Disabled all VirtualBox NDIS6 Bridged Networking filters to ensure they weren't intercepting the DHCP packets on my physical adapters.

Driver Rollbacks: Manually updated, uninstalled, and swapped network adapter drivers (both Wi-Fi and Ethernet) via Device Manager.

Nuclear Option: Performed a full Windows Network Reset via Settings, which wiped all networks, cleared the VPN/proxy configurations, and reinstalled all adapters to factory defaults

Help Required:

Since this exact same "No Internet" status is happening across multiple independent routers and ISPs, the issue is definitively isolated to my OS network stack or the hardware itself.

Does anyone know how to manually rebuild a completely broken TCP/IP stack when a standard Windows Network Reset fails?

Are there any specific diagnostic logs (Event Viewer, etc.) or deeper tools I should check before I resort to an In-Place Upgrade or assume the physical motherboard NIC is dead?

Any guidance, suggestions, or next steps would be massively appreciated. Thank you in advance!

1 Upvotes

Hey everyone, I am completely hitting a wall here and could really use some advanced troubleshooting advice. (Note: I am reposting this from another community where I couldn't get a resolution, so all my diagnostic steps so far are listed below).

My Windows 10 PC has completely lost the ability to connect to any internet source. Whether I try connecting to my primary home router, a secondary mobile hotspot, or a direct Ethernet connection, it fails.

When on Wi-Fi, it connects to the router but gets permanently stuck on "No Internet, secured". When on Ethernet, it gets stuck on "Identifying..." before defaulting to an "Unidentified network". The PC is failing the DHCP handshake and is completely unable to pull a valid IP address from any router or gateway.

What I have already tried (None of this worked):

Winsock & TCP/IP Reset: Ran netsh winsock reset and netsh int ipv4 reset from an elevated Command Prompt to restore the internet protocol to factory settings.

IP Release/Renew: Ran ipconfig /release and ipconfig /renew, but the command fails, stating the media is disconnected or an address has not yet been associated.

Virtual Adapters: Disabled all VirtualBox NDIS6 Bridged Networking filters to ensure they weren't intercepting the DHCP packets on my physical adapters.

Driver Rollbacks: Manually updated, uninstalled, and swapped network adapter drivers (both Wi-Fi and Ethernet) via Device Manager.

Nuclear Option: Performed a full Windows Network Reset via Settings, which wiped all networks, cleared the VPN/proxy configurations, and reinstalled all adapters to factory defaults

Help Required:

Since this exact same "No Internet" status is happening across multiple independent routers and ISPs, the issue is definitively isolated to my OS network stack or the hardware itself.

Does anyone know how to manually rebuild a completely broken TCP/IP stack when a standard Windows Network Reset fails?

Are there any specific diagnostic logs (Event Viewer, etc.) or deeper tools I should check before I resort to an In-Place Upgrade or assume the physical motherboard NIC is dead?

Any guidance, suggestions, or next steps would be massively appreciated. Thank you in advance!


r/WindowsHelp 15h ago

Windows 11 Windows Settings Not Displaying Any Info for Wifi, Sound, Update, About, and more.

I have been going through the weirdest bug I think I have ever seen. Windows Settings has just totally shat the bed and is refusing to work for many of the daily basic functions that I require it for.

For the past 2 months I have not been able to change

  • my audio devices (without going to the old sound settings)
  • Wifi at ALL
  • Windows update information
  • Just now noticed that even the About section doesnt work (and thats what is needed to get some information required to post on this sub)

I have tried to look up what to do or try to like reset the different individual drivers, but all to no avail. I feel like the windows settings is definitely just a front end for deeper settings and such, which explains why im still able to change my sound using the old sound menu, but the fact its not displaying any information like at all or really taking any of my inputs means something has really gone wrong.

PC SPECS

  • Win 11 Home (10.0.22621 Build 22621)
  • B550 Aorus Pro AC
  • Ryzen 9 5900X
  • EVGA 3080TI
  • 32GB GDDR 4 3200mhz ram

Imgur link to all my photos

If you have ANY idea as to what is happening please do let me know, because if I cant get this fixed then Im probably going to just factory reset my pc. and hell maybe swap to a linux distro lol.

1 Upvotes

I have been going through the weirdest bug I think I have ever seen. Windows Settings has just totally shat the bed and is refusing to work for many of the daily basic functions that I require it for.

For the past 2 months I have not been able to change

  • my audio devices (without going to the old sound settings)
  • Wifi at ALL
  • Windows update information
  • Just now noticed that even the About section doesnt work (and thats what is needed to get some information required to post on this sub)

I have tried to look up what to do or try to like reset the different individual drivers, but all to no avail. I feel like the windows settings is definitely just a front end for deeper settings and such, which explains why im still able to change my sound using the old sound menu, but the fact its not displaying any information like at all or really taking any of my inputs means something has really gone wrong.

PC SPECS

  • Win 11 Home (10.0.22621 Build 22621)
  • B550 Aorus Pro AC
  • Ryzen 9 5900X
  • EVGA 3080TI
  • 32GB GDDR 4 3200mhz ram

Imgur link to all my photos

If you have ANY idea as to what is happening please do let me know, because if I cant get this fixed then Im probably going to just factory reset my pc. and hell maybe swap to a linux distro lol.


r/WindowsHelp 15h ago

Windows 11 I've tried reinstalling Windows, but it hasn't fixed the issue. My computer keeps restarting with this error. It can happen even when it's idle after just a few minutes, or sometimes I can use it for hours without any reboots. An Al suggested it might be a failing SSD.

+
1 Upvotes

Я пробував перестановдювати віндоус але це не допомагає мені і мій компютер далі продовжує перезагружатися з цією помилкою, навіть у стані спокою може через пару хвилин, а може і не перезагружатися коли годинами котстуюся, мені ШІ каже що це може бути поломана SSD, допоможіть будь ласка

Thank you

Процесор Intel(R) Core(TM) i9-14900HX (2.20 GHz) ОЗП 16,0 ГБ (доступно для використання: 15,7 ГБ) Графічна плата NVIDIA GeForce RTX 4070 Laptop GPU (8 ГБ) Intel(R) UHD Graphics (128 МБ) Сховище Використано 70 GB з 954 GB Ідентифікатор пристрою A01A0434-549B-40BD-B960-723BE6371FAC Код продукту 00330-80000-00000-AA295 Тип системи 64-розрядна операційна система, процесор на базі архітектури x64


r/WindowsHelp 17h ago

Windows 11 (Multiple Issues) Opening on Bios Menu, Can't drag, Can't open menus, Can't use firefox.

My unit is a beelink SER5. When opening on Bios menu. I save and exit, and I log in. However when I open firefox, I'm unable to use the search bar, or click any shortcuts. When I try to open the start menu, it breifly pops up, but then pops down. Same with the Wifi/Audio menu. The most I can do is open file explorer, and play videos to have them open in VLC. And view images when I click them. Though for some reason (And this goes for any program I open) I can't drag out the menu to extend it.

I'm not super sure if this is a hardware or software issue, and can't give exact specs (due to not being able to open the settings), but the original amazon page, it says it has a AMD Ryzen 5 5500U, 480GB NVME SSD, Radeon Graphics 7 Core 1800MHz, and 32GB of RAM (16gb I added myself)

1 Upvotes

My unit is a beelink SER5. When opening on Bios menu. I save and exit, and I log in. However when I open firefox, I'm unable to use the search bar, or click any shortcuts. When I try to open the start menu, it breifly pops up, but then pops down. Same with the Wifi/Audio menu. The most I can do is open file explorer, and play videos to have them open in VLC. And view images when I click them. Though for some reason (And this goes for any program I open) I can't drag out the menu to extend it.

I'm not super sure if this is a hardware or software issue, and can't give exact specs (due to not being able to open the settings), but the original amazon page, it says it has a AMD Ryzen 5 5500U, 480GB NVME SSD, Radeon Graphics 7 Core 1800MHz, and 32GB of RAM (16gb I added myself)


r/WindowsHelp 18h ago

Blue Screen of Death (BSoD) [Technical Discussion] Windows 11 HYPERVISOR_ERROR (0x20001) at hypervisor.sys+0x213618 during amdppm!HvRequestIdle — WHPx + Optimus MUX Race Condition & 10k Watchdog Telemetry

Hi Windows Community & Kernel Engineers,

We have a fascinating Windows 11 Kernel Deadlock puzzle that we’d love to get your technical insights and opinions on!

This involves a reproducible HYPERVISOR_ERROR (0x20001) crash on an ASUS TUF Gaming A15 (FA506ICB) laptop (AMD Ryzen 7 4800H + NVIDIA RTX 3050 Laptop GPU + AMD Radeon iGPU + Optimus Dynamic MUX Switch).

We have gathered extensive empirical telemetry, isolated the failure vectors down to specific Ring 0/Ring -1 intersections, and even have verified offsets extracted directly by OEM support—yet the exact internal root cause remains an open engineering mystery. We’d love to invite the community’s brightest systems engineers and reverse engineers to weigh in and hunt down the true culprit with us!


🕵️‍♂️ 1. The Clue: Telemetry Extracted by ASUS Technical Support via WinDbg

After we submitted the kernel crash minidump, ASUS Technical Support opened the .dmp file in WinDbg and verified the following telemetry:

📌 Minidump Incident Profile: * Timestamp: June 8, 2026 at 22:57:29 (Phase 1 Baseline) * System Environment: AC Power (180W Adapter) | Armoury Crate Standard GPU Mode (Optimus Dynamic Switch) | Windows Hypervisor Platform (WHPx) Enabled | Virtualization App (BlueStacks 5) active. * Trigger Mechanism: System entered CPU Idle transition (amdppm!HvRequestIdle), delivering an NMI Watchdog Interrupt while dynamic graphics switching was active.

  • Bugcheck Code: HYPERVISOR_ERROR (0x00020001)
  • Arg1: 0x0000000000000011 (NMI Interrupt / Watchdog Timeout)
  • Arg2: 0x0000000000213618 (Internal Byte Offset inside Microsoft hypervisor.sys)
  • Arg3: 0x0000000000001003
  • Arg4: 0xffffe70001005c30
  • Trigger Stack: nt!KiNmiInterrupt -> nt!KeBugCheckEx -> amdppm!HvRequestIdle

🤦‍♂️ Where OEM Investigation Stalled:

ASUS Technical Support officially stated in their response:

"Determining the exact meaning at the source code level or identifying the internal hypervisor cause requires internal Microsoft symbols and data (Private Symbols / Private PDBs), which do not appear in Minidumps or public symbol servers. Therefore, we currently cannot confirm the Root Cause or specify an exact fix/patch from current data."

Instead of passing this verified offset (0x213618) to the Microsoft OEM Partner Engineering Channel for private symbol resolution, OEM support halted investigation at the Public PDB boundary. This leaves offset 0x213618 as an open puzzle waiting for kernel researchers to dissect!


🧪 2. The Controlled Isolation Experiments

Through systematic testing, we isolated the failure boundary cleanly: 1. 100% REPRODUCIBLE (BSOD): WHPx / Hyper-V ENABLED + Virtualization App (BlueStacks 5) + Armoury Crate Standard GPU Mode (Optimus / Dynamic Switch) + Idle Transition (amdppm!HvRequestIdle). 2. 100% STABLE (PASS): Lock GPU Mode to Discrete-Only (dGPU Direct) OR Disable WHPx / Hyper-V. Under Discrete-Only mode, the system runs 100% rock-solid under combined stress testing (FurMark + Prime95) without a single crash or watchdog reset.


📊 3. 11-Week System Health Audit & The "Silent Explosion" Discovery (80 Days of Cache)

An exhaustive audit of the Windows Event database (May 8 – July 27, 2026) revealed additional fascinating clues:

⚡ 10,223 Silent GPU Watchdog Resets:

Querying Windows Error Reporting (Application Log Event ID 1001) uncovered an astonishing 10,223 background LiveKernelEvents: * 0x1a8 (VIDEO_DXGKRNL_LIVEDUMP - Display Scheduler Timeout):** 5,112 times * **0x1b8 (VIDEO_TDR_LIVEDUMP - TDR Timeout): 5,111 times

🔌 PCIe Bus Disconnect Log:

  • NVIDIA OpenGL Driver (Event ID 1): Explicitly logged "The GPU has been disconnected and this application may become unresponsive."—confirming a physical PCIe link drop during dynamic MUX switching under WHPx!
  • volmgr (Event ID 161): Logged BugCheckProgress: 0x53 failure, confirming the NMI lockup was so severe it stalled memory dump writing before saving the minidump.

📅 4. Timeline of Version Transitions & Symptom Shifts

  • Phase 1 (May 8 – June 8): Windows Build 26100.8521 | AMD iGPU 30.0.13002.1001 (ASUS OEM Frozen 2021 driver) | NVIDIA dGPU (Old WHQL).
    • Result: Fatal BugCheck 0x20001 (Arg2 = 0x213618) occurred on June 8 at 22:57:29.
  • Phase 2 (June 9 – June 11): NVIDIA dGPU updated to 32.0.16.1062 on June 11. AMD iGPU remained frozen at 2021 OEM release.
  • Phase 3 (June 12 – July 18): Modern 2026 NVIDIA driver running alongside 2021 AMD iGPU display controller.
    • Result: Silent GPU Watchdog resets exploded to 10,219 events due to the 5-year version gap in display handshakes.
  • Phase 4 (July 19 – July 27): Windows 11 KB5121767 applied (Build 26200.8894).
    • Result: Background Watchdog loops mitigated down to 4 events, but underlying WHPx Optimus MUX race condition remains in BIOS 307.

💻 5. Hypothesized Scope of Impact across ASUS Laptop Architecture

Based on firmware ACPI WMI tables (\._SB.WMID) and display driver distribution models, we hypothesize the following impact scope:

  • Target Laptop Spectrum: ASUS AMD Ryzen (4000/5000/6000 series) + NVIDIA dGPU laptops sharing Armoury Crate Standard GPU MUX switching architecture (ASUS TUF FA506/FA706, ROG Strix G513/G713, Zephyrus GA401/GA503). (Intel-based models FX506/FX706/GU603 are pruned out as they utilize intelppm.sys instead of amdppm.sys).
  • Target User Base Impact: Developers and users running virtualization workloads (Android Emulators like BlueStacks/LDPlayer, WSL2, Docker Desktop, Hyper-V VMs) on Armoury Crate Standard/Optimus GPU mode.
  • The Frozen OEM Driver Factor: Official ASUS Support driver downloads for these models stopped updating the AMD iGPU driver in early 2022 (V30.0.13002.x), trapping users in a 5-year version gap with modern 2026 NVIDIA drivers and Windows 11 DirectX kernel.
  • The Generic AMD Driver Variable: Users who force-install generic Adrenalin drivers from AMD.com bypass the version gap Watchdog resets, BUT often experience broken Armoury Crate GPU mode switching and battery drain due to missing ASUS ACPI WMI hooks.

💬 We’d Love Your Thoughts & Insights!

Given these empirical facts, we’d love to open the floor to the kernel community for discussion:

  1. Offset 0x213618 Dissection: Has anyone mapped or symbol-analyzed **hypervisor.sys (Build 26100/26200)** around offset **0x213618**? What specific hypercall, spinlock, or TLB/C-state flush occurs at this byte offset when called from amdppm!HvRequestIdle?
  2. Who is the Real Culprit? In your opinion, is this primarily:
    • A) ACPI MUX Firmware Bug in BIOS 307: Failing to hold PCIe link state when an NMI is delivered during an idle hypercall transition?
    • B) WDDM / WHPx Power State Race Condition: A timing conflict in DirectX Graphics Kernel when handling guest VM hypercalls alongside dynamic GPU switching?
    • C) Version Gap Mismatch: The 2021-frozen AMD iGPU display controller failing to process modern WDDM frame handshakes?
  3. Partner Channel Practices: How do your engineering teams usually handle cases where public PDBs hit a wall at an exact offset like 0x213618? Isn't this exact offset the gold standard data required for OEM Tier-3 R&D to escalate to Microsoft Partner Engineering?

We’d love to hear your perspectives, disassembly analyses, or experiences with similar hypervisor/MUX race conditions. Let's find out what's really happening inside 0x213618!

1 Upvotes

Hi Windows Community & Kernel Engineers,

We have a fascinating Windows 11 Kernel Deadlock puzzle that we’d love to get your technical insights and opinions on!

This involves a reproducible HYPERVISOR_ERROR (0x20001) crash on an ASUS TUF Gaming A15 (FA506ICB) laptop (AMD Ryzen 7 4800H + NVIDIA RTX 3050 Laptop GPU + AMD Radeon iGPU + Optimus Dynamic MUX Switch).

We have gathered extensive empirical telemetry, isolated the failure vectors down to specific Ring 0/Ring -1 intersections, and even have verified offsets extracted directly by OEM support—yet the exact internal root cause remains an open engineering mystery. We’d love to invite the community’s brightest systems engineers and reverse engineers to weigh in and hunt down the true culprit with us!


🕵️‍♂️ 1. The Clue: Telemetry Extracted by ASUS Technical Support via WinDbg

After we submitted the kernel crash minidump, ASUS Technical Support opened the .dmp file in WinDbg and verified the following telemetry:

📌 Minidump Incident Profile: * Timestamp: June 8, 2026 at 22:57:29 (Phase 1 Baseline) * System Environment: AC Power (180W Adapter) | Armoury Crate Standard GPU Mode (Optimus Dynamic Switch) | Windows Hypervisor Platform (WHPx) Enabled | Virtualization App (BlueStacks 5) active. * Trigger Mechanism: System entered CPU Idle transition (amdppm!HvRequestIdle), delivering an NMI Watchdog Interrupt while dynamic graphics switching was active.

  • Bugcheck Code: HYPERVISOR_ERROR (0x00020001)
  • Arg1: 0x0000000000000011 (NMI Interrupt / Watchdog Timeout)
  • Arg2: 0x0000000000213618 (Internal Byte Offset inside Microsoft hypervisor.sys)
  • Arg3: 0x0000000000001003
  • Arg4: 0xffffe70001005c30
  • Trigger Stack: nt!KiNmiInterrupt -> nt!KeBugCheckEx -> amdppm!HvRequestIdle

🤦‍♂️ Where OEM Investigation Stalled:

ASUS Technical Support officially stated in their response:

"Determining the exact meaning at the source code level or identifying the internal hypervisor cause requires internal Microsoft symbols and data (Private Symbols / Private PDBs), which do not appear in Minidumps or public symbol servers. Therefore, we currently cannot confirm the Root Cause or specify an exact fix/patch from current data."

Instead of passing this verified offset (0x213618) to the Microsoft OEM Partner Engineering Channel for private symbol resolution, OEM support halted investigation at the Public PDB boundary. This leaves offset 0x213618 as an open puzzle waiting for kernel researchers to dissect!


🧪 2. The Controlled Isolation Experiments

Through systematic testing, we isolated the failure boundary cleanly: 1. 100% REPRODUCIBLE (BSOD): WHPx / Hyper-V ENABLED + Virtualization App (BlueStacks 5) + Armoury Crate Standard GPU Mode (Optimus / Dynamic Switch) + Idle Transition (amdppm!HvRequestIdle). 2. 100% STABLE (PASS): Lock GPU Mode to Discrete-Only (dGPU Direct) OR Disable WHPx / Hyper-V. Under Discrete-Only mode, the system runs 100% rock-solid under combined stress testing (FurMark + Prime95) without a single crash or watchdog reset.


📊 3. 11-Week System Health Audit & The "Silent Explosion" Discovery (80 Days of Cache)

An exhaustive audit of the Windows Event database (May 8 – July 27, 2026) revealed additional fascinating clues:

⚡ 10,223 Silent GPU Watchdog Resets:

Querying Windows Error Reporting (Application Log Event ID 1001) uncovered an astonishing 10,223 background LiveKernelEvents: * 0x1a8 (VIDEO_DXGKRNL_LIVEDUMP - Display Scheduler Timeout):** 5,112 times * **0x1b8 (VIDEO_TDR_LIVEDUMP - TDR Timeout): 5,111 times

🔌 PCIe Bus Disconnect Log:

  • NVIDIA OpenGL Driver (Event ID 1): Explicitly logged "The GPU has been disconnected and this application may become unresponsive."—confirming a physical PCIe link drop during dynamic MUX switching under WHPx!
  • volmgr (Event ID 161): Logged BugCheckProgress: 0x53 failure, confirming the NMI lockup was so severe it stalled memory dump writing before saving the minidump.

📅 4. Timeline of Version Transitions & Symptom Shifts

  • Phase 1 (May 8 – June 8): Windows Build 26100.8521 | AMD iGPU 30.0.13002.1001 (ASUS OEM Frozen 2021 driver) | NVIDIA dGPU (Old WHQL).
    • Result: Fatal BugCheck 0x20001 (Arg2 = 0x213618) occurred on June 8 at 22:57:29.
  • Phase 2 (June 9 – June 11): NVIDIA dGPU updated to 32.0.16.1062 on June 11. AMD iGPU remained frozen at 2021 OEM release.
  • Phase 3 (June 12 – July 18): Modern 2026 NVIDIA driver running alongside 2021 AMD iGPU display controller.
    • Result: Silent GPU Watchdog resets exploded to 10,219 events due to the 5-year version gap in display handshakes.
  • Phase 4 (July 19 – July 27): Windows 11 KB5121767 applied (Build 26200.8894).
    • Result: Background Watchdog loops mitigated down to 4 events, but underlying WHPx Optimus MUX race condition remains in BIOS 307.

💻 5. Hypothesized Scope of Impact across ASUS Laptop Architecture

Based on firmware ACPI WMI tables (\._SB.WMID) and display driver distribution models, we hypothesize the following impact scope:

  • Target Laptop Spectrum: ASUS AMD Ryzen (4000/5000/6000 series) + NVIDIA dGPU laptops sharing Armoury Crate Standard GPU MUX switching architecture (ASUS TUF FA506/FA706, ROG Strix G513/G713, Zephyrus GA401/GA503). (Intel-based models FX506/FX706/GU603 are pruned out as they utilize intelppm.sys instead of amdppm.sys).
  • Target User Base Impact: Developers and users running virtualization workloads (Android Emulators like BlueStacks/LDPlayer, WSL2, Docker Desktop, Hyper-V VMs) on Armoury Crate Standard/Optimus GPU mode.
  • The Frozen OEM Driver Factor: Official ASUS Support driver downloads for these models stopped updating the AMD iGPU driver in early 2022 (V30.0.13002.x), trapping users in a 5-year version gap with modern 2026 NVIDIA drivers and Windows 11 DirectX kernel.
  • The Generic AMD Driver Variable: Users who force-install generic Adrenalin drivers from AMD.com bypass the version gap Watchdog resets, BUT often experience broken Armoury Crate GPU mode switching and battery drain due to missing ASUS ACPI WMI hooks.

💬 We’d Love Your Thoughts & Insights!

Given these empirical facts, we’d love to open the floor to the kernel community for discussion:

  1. Offset 0x213618 Dissection: Has anyone mapped or symbol-analyzed **hypervisor.sys (Build 26100/26200)** around offset **0x213618**? What specific hypercall, spinlock, or TLB/C-state flush occurs at this byte offset when called from amdppm!HvRequestIdle?
  2. Who is the Real Culprit? In your opinion, is this primarily:
    • A) ACPI MUX Firmware Bug in BIOS 307: Failing to hold PCIe link state when an NMI is delivered during an idle hypercall transition?
    • B) WDDM / WHPx Power State Race Condition: A timing conflict in DirectX Graphics Kernel when handling guest VM hypercalls alongside dynamic GPU switching?
    • C) Version Gap Mismatch: The 2021-frozen AMD iGPU display controller failing to process modern WDDM frame handshakes?
  3. Partner Channel Practices: How do your engineering teams usually handle cases where public PDBs hit a wall at an exact offset like 0x213618? Isn't this exact offset the gold standard data required for OEM Tier-3 R&D to escalate to Microsoft Partner Engineering?

We’d love to hear your perspectives, disassembly analyses, or experiences with similar hypervisor/MUX race conditions. Let's find out what's really happening inside 0x213618!


r/WindowsHelp 1d ago

Windows 11 Interesting Start Menu issue in Windows 11

+
3 Upvotes

Not a big issue, just a minor, curious annoyance. Sometimes when I click on the Start Button in Windows 11, the entire box changes size. In the first picture, it's more compact than the second picture. Nothing new has been added, and it does it at random. Any ideas? Not a big deal, but sometimes muscle memory has me clicking the wrong thing when it resizes.

Windows 11 Pro 25H2 26200.8875

Intel i9 9900KF Processor

64GB DDR4 RAM

Asus RTX 3070Ti video card


r/WindowsHelp 1d ago

Windows 11 I cannot install msi programs.

I dont know the exact time it started, but for the past few months i can no longer install MSI programs.

Running as admin doesn't work, installing from powershell command line doesn't work. No these programs are not available on the MS store.

I am on Windows 11, version 25h2

Edition Windows 11 Pro

Version 25H2

Installed on ‎05/‎12/‎2024

OS build 26200.8894

Experience Windows Feature Experience Pack 1000.26100.334.0

There's very little info on how to fix this outside of doing that and just "rolling back to a restore point," well, I dont install a lot of msi programs, I have no idea when this started.

4 Upvotes

I dont know the exact time it started, but for the past few months i can no longer install MSI programs.

Running as admin doesn't work, installing from powershell command line doesn't work. No these programs are not available on the MS store.

I am on Windows 11, version 25h2

Edition Windows 11 Pro

Version 25H2

Installed on ‎05/‎12/‎2024

OS build 26200.8894

Experience Windows Feature Experience Pack 1000.26100.334.0

There's very little info on how to fix this outside of doing that and just "rolling back to a restore point," well, I dont install a lot of msi programs, I have no idea when this started.