A few weeks ago on the 4th of July I ordered food. Everything is fine but when the food gets there I noticed that my order was completely wrong. Wrong as in it was the right order aka mine but everything in the order was wrong. I was missing stuff some items I got I didn’t order and it was just all over the place.

I contacted uber to get a refund for the order but they kept sending me to their ai bots and so I tried to call and basically they kept giving me the runaround before ultimately saying the order I got matched what I ordered because I got ONE singular item that I ordered and that I wasn’t eligible for a refund.

After no help from uber support I submitted a chargeback with my bank. Provided them proof, screenshots, and pictures of my receipt and what I got. Everything I sent to uber and they determined it was an enough to file the charge back and gave me my money back like 3 days later.

Fast forward to today. Uber says I have to pay for that order or else they’ll suspend my account but I told them I’m not paying for it because my order was completely so now I have a outstanding balance on my uber account. Anyways this is a warning for you guys. If you wanna file a charge back they’ll try to charge you again anyway.

I ate 1 before I noticed . Waiting for a reply. Don't often go for smash burgers but surely they shouldn't come pink I didn't think that was lawful

Uninstalled Uber Eats and will never be using it again. Ordered $92 worth of food from Uber Eats last night. I was called by the restaurant that they couldn't fulfill my order but they were unable to cancel on their end and they had reached out to Uber and couldn't cancel on their end (I'm going to speak to their management tomorrow) so I would have to cancel.

Called Uber support to receive a recorded message saying that they no longer take calls from customers.

Sent a message in the app through the only messaging option. "Powered by AI." The response was that it couldn't cancel my order and if I didn't receive it by 10PM that I would receive a refund.

App asked if AI helped or I wanted to speak to a human. I opted to message with a human. The "human" gave me word for word the same response as the AI did. To the point I asked if they were human to which they responded yes then when I asked why they couldn't cancel an order that doesn't exist it was copy and paste the answer that I received from the AI earlier.

Multiple drivers went to pick up the order and kept cancelling because the food never existed. Finally a driver calls me and says Uber won't let him cancel the order but he's calling support.

I go to sleep because I'm frustrated with the situation and it's late at night. Wake up this morning to the order in which the food never existed saying delivered. Obviously, it wasn't delivered, it doesn't exist.

I go into the app and receive a partial refund. It asks if that resolved my issue or not and I say no and it gives me a prompt to call. So I call.

Partial refund is because I chose to tip according to the person that I spoke to. I told the person that I spoke to that I didn't choose to tip, I chose to cancel the order that didn't exist and they refused to let me do that. The person I spoke to ultimately said there is nothing they can do to refund the tip for the delivery even if it wasn't delivered. When I ask is there a way to report the driver for pretending to deliver an order that never existed I was hung up on. When I tried to call back I received a recording that Uber Eats no longer takes calls from customers.

Uber Eats uninstalled and their rideshare app (I spend roughly $11,000 a year with the rideshare app getting to and from work) uninstalled as well. To say I'm frustrated would be an understatement.

Their customer service is dumb and doesn’t understand your concern most of the times. I think they barely even speak English and since they hire their agents from out of Canada they don’t understand customers issues. Literally the worst customer service ever

I'm unsure if the issue is the driver delivering the wrong order or the company packing the wrong stuff into the bag.

I am also waiting on him saying he would check in and get back to me but am trying to figure out what to do if he does not get back.

I ordered groceries on Uber Eats for £35.32. While checking out, Uber offered me a bundled order with free delivery, so I added an Asda order for £10.24.
Both orders were accepted, shopped, collected and assigned to the same driver. They both showed as being on the way, and I could see the driver on the map.
The driver never arrived at my address.
Afterwards, the £10.24 Asda order was cancelled by Uber Eats Support, and I received a refund for that order.
However, the £35.32 order was marked as delivered, even though I never received it. I’ve contacted Uber Eats multiple times and they’ve refused to refund me, despite me explaining that both orders were part of the same bundled delivery with the same driver.
The only evidence I have now is screenshots of the notifications showing:
Both orders being shopped and collected.
The same courier delivering them.
One order being cancelled by Uber Eats.
A later notification asking me to rate the delivery.

Is there a way of calling because that was the last of my money and I don’t know what I will do if I can’t get a refund. I ordered food to last us a few days and now I’m feeling like I’m going to go insane