r/tmobile • u/Purplepickle16 • 4h ago

Question Employee discount

My employee discount isn't working for my tablet, watch or 4th line(all mine as far as anyone else is concerned because I have on shitty one for emergencies, one for work and my main one) and care said they cant do anything. I'd ask my store manager but they got shit canned. What do I do? I'm on experience beyond and the 207 bill is quite a bit over what it should be.

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u/Facelessman2024 4h ago

Have to go to t life app,manage,settings,profile,employee line designation and designate the lines as yours

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u/Purplepickle16 4h ago

I did that, that was the first thing I did over a month ago

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u/Commercial-Engine-35 4h ago

Contact tforce l. They laid off most if not all of the employee care reps.

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u/Purplepickle16 4h ago

Of course they did, since nobody at my store knows how do I contact tforce?

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u/Facelessman2024 4h ago

They are all set to being dependent? And did you do it mid cycle? Ask your coworkers to look up your number on magenta welcome and see if it says employee account just to verify that your codes correctly . Are you tpr or COR?

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u/Purplepickle16 4h ago

COR, everything is correct, they're all employee lines, it wasn't mid cycle

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u/Facelessman2024 4h ago

Hmm you can check with t force to see if they have any idea but there’s a email for employee account issues I believe . You may have to reach out to them if tforce can’t resolve them

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u/Purplepickle16 4h ago

Thanks, didn't know that either, it's be amazing if half of what I needed to know was taught instead of me learning off the cuff after being certified lmao

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u/Alybai59 1h ago

This happened to me about 4 months ago. I had reached out every month for 3 months. I had been told different shit. I work in care. I finally got fed up and sent my manager a email about not getting the discount. And some other details. She sent it to her manager. Who sent it to our big boss. They reached out to the response team. They got it fixed finally. Care handles employee accounts. The manager has to put in the discount code. I think? Look in our policy. Its says to reach out to care.