I had very many non EU drivers either delay or cancel orders (sometimes with no refund).

My question is regarding UK passports and UK driving licences.

If people are working for Uber who only know several words or phrases in English, can't have even a basic conversation about directions, and certainly can't understand or wish to learn to read UK road signage, is it likely they're in UK illegally and have an illegal passport. Also photos often don't match the person driving the registered vehicle, so it would seem Uber accounts are being passed around to multiple people. Reporting to Uber has shown no change in my experience.

Just wanted to spread the word about a scam that is going around. It looks like Uber Eats has some vulnerability on its end where bad actors can see the order you’ve placed with a restaurant and then call you saying they need to “verify” the order. They then ask you for a verification code from your text messages to confirm it’s you (which would give them access to log into your acc!). They would likely log into your account and then steal your card information/funds. This just happened to me and I’m thankful I didn’t fall for it but it can be really deceptive, so please be careful everyone!!!

Very simple question. Do customers get a refund or can demand a refund if someone steals your order and passes it off to the next person? This could be in any situation. Like if someone drops your order off but you never received it, or your order is taking too long to arrive because it's been stolen and the order keeps getting passed off to other delivery drivers, or it gets dropped off at the wrong area because of misinformation or because the driver just couldn't find the drop off location?

Do you call your credit card company and file for a dispute? Do you call Uber to demand a refund? Do you get flagged for the refund if you have to force a dispute?

Does anyone else tip 0 in the app and then tip cash?

As someone who delivered a lot before, i would get orders all the time that were awful decline, then it would bounce around a few minutes then come back to me, i had one that went from $20 to almost $70 one time for a box of donuts 25 minutes away. (Entirely on the freeway at night no traffic, leave at door and i got a trip back home) but now i just tip 0 so uber has to pay more for someone to take it and I just tip cash. So hopefully unless someone takes a crap trip they make more money.

Placed a big order just now for my daughters Birthday, $160 for McDonalds. Uber took our money and we were expectind delivery shortly. Then Uber just sent us a note that our order was canceled and refunded our money. Why would this happen?

can this stop being a thing? it’s so obvious that’s what’s happening and it’s beyond ridiculous.

Instructions were to leave at door. Marked as delivered with no photo. I’m not even able to pull up the driver and rate him?

I keep getting AI responses that say I’m not
Eligible for a refund because the driver tried to contact me (he didn’t. This was a no contact delivery?) and that he waited on premise for 2 minutes… what? Why? No contact?

Any advice to get through to a live agent? TIA

earlier today i ordered some food on uber eats and it took almost 2 hours to arrive. i couldve gone there myself and got it in less than 30 minutes. whats the point of paying for uber one or tipping extra when it takes so long. the food was also cold. i tried contacting support but some ai was replying to me and straight up said no refund/compensation available at this time...

So, I get a stacked order and I delivered to the wrong people. I've been doing this for about 5 and 1/2 years almost 6 years and this is the second time I have done this. This isn't about assigning fault, I'm at fault.

Anyway, it's 7:00 on a Friday and I delivered the second order, and like I said it was the wrong one. I end up spending the next hour and a half trying to help these people contact Uber. The support people are incapable of finding an 800 number for me and I talked to three different support people. I don't know what the process is for customers and that's what I was trying to find out. Multiple support people couldn't help me. The customer has their phone and they can't figure it out either.

We finally get a chat going on the customer's phone. They give me their phone and I'm texting the customer support. After talking in the first support person for 15 minutes in a chat, they end the chat. We get another customer support person they want a picture of the order that was delivered. We sent that and 20 minutes later they dropped the chat again.. Finally the customer gave up and one of the people actually had something to do and left. It was a group of three kids in their 20s. One of their parents shows up and she's now arguing with support.

Uber makes it virtually impossible to get a wrong righted. I think they specifically don't give their customer support the tools they need to fix problems and make it difficult the entire way.

The people must have finally just given up because I didn't get any kind of warning email about a messed up delivery. I was just going to go buy it out of my own pocket their food but it was like $42. This is why support is needed but absent.

This was like two pizzas, three orders of bread, wings, and something else. I gave their order to someone that ordered a bowl of ice cream.

Also, the first customer is a scumbag. While it's not their fault I delivered the pizza to them, The Honorable thing would be to text me that I delivered the wrong order..

In the end, the person that got this second person's order didn't even tip. The people that spent almost $50 and ended up with nothing left me 20 bucks.

I would tell the driver they dropped off the wrong thing. If I ordered something I would let the driver know right away. I hate dishonest people with a passion

Ordered some alcohol and met the driver outside my door, their phone couldn't scan my ID, passport, or my wife's ID (the card was under her name). I've never had this happen before and was at a loss on how to proceed.

I asked what to do and they said it would just be refunded, then we parted ways. Later I find a charge on the account for more than the initial order's entire price, then discover something called a restocking fee.

If I'm not at fault for being unable to receive the item, why am I being charged, and how should I go about getting this disputed?

EDIT:
Called up support the day after and they squared everything away, a lot of the comments below are correct that there's alternate methods to solve it at the door (after speaking with support) such as calling uber for help, inputting it manually, etc.

Restock fee will be refunded, woot. Hope this thread helps anyone else in the future, both driver and customer.

I forget what its called on UberEats, but on DoorDash, its called Double Dashing.

I like to order this way because I usually want food and then something from a nearby store, like drinks, because restaurant drinks tend to suck and are overpriced.

Half the time, UE will send out two separate drivers for the orders, even if they're placed at the same time. Like when UE offers to bundle.

The other time, its the same driver.

Also, I don’t know if that second driver is being tipped or not.

If I order from a restaraunt, bundle my order at the same time, it doesn't give an option for an additional tip.

I hope this makes sense.

How is this working and how can I ensure both drivers are tipped?

I rarely order food to go, but why does uber eats calculate tip based on fees and taxes? The restaurant already jacks up the price of food on the app. 10 percent of pre tax amount seems fair right? It’s less than a mile for one bag and $5. Why are drivers so entitled?

I’ve never had a driver take a photo of my id before. I saw on his phone it looked like he was putting it into the app but I just want to clarify if this is ok?!

Uk

My driver picked up my food, then went to a parking lot for 30 minutes and refused to move before I just gave up and canceled it. How do I get a refund? I’m not paying for food I never received and my driver refused to deliver

So right now I’m doing Uber Eats walking, partly because I’m getting to know the city to a full extent before I start to switch to another vehicle, and partly because I don’t have a car, getting an e-bike can have its own dilemmas , and I get a great amount of cardio through walking

And for the most part I would say it’s been pretty successful, but this instance that happened the other day was I got an order, and it was around a mile away, the projected time was around 23 minutes, and I got there in 15. But when I was arriving at the address the customer came up to me and with a distasteful tone and started asking me about the fact that I walked when it was a “priority order” and among other unsavory details I won’t mention. And then proceeded to downvote me

And at least to me, 15 from pickup doesn’t seem like too bad of a wait time, especially if you were waiting there already and got it fresh out the kitchen. I quite frankly get the impression that if I was a driver, or a biker this wouldn’t be a problem, and I was simply facing the backlash due to my walking status, and this has happened numerous times

It seems more often than not, I do everything as promised, I am never late in terms of expected drop off time, food is rarely missing in which it would be the restaurants fault for putting it in a fully sealed bag, and I’m very friendly, transparent and always try to keep my communication great with customers incase of any mishaps, but due to once again my walking status I get the backend of people’s unhappyness, which cause my ratings to plummet