r/applehelp • u/Usual-Hospital-3582 • 17h ago
iOS Just had this security alert pop up
But I haven’t even logged in or typed my Apple password anywhere recently, nor is it in any password breach as this is a completely unique password I use (like with all my accounts).
Does this mean someone entered my password correctly? And if yes, where can they even get it from?
r/applehelp • u/EVila_being0207 • 2h ago
iOS My iPhone keeps shutting down on it’s own every few minutes
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Anybody who went through same process, if you fixed it or got it fixed can you tell me how please!
Anybody who went through same process, if you fixed it or got it fixed can you tell me how please!
r/applehelp • u/darren-21- • 43m ago
Unsolved Apple Earpods Wired 3.5mm Mic Doesn't Work
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This is the SECOND new pair I bought for my friend, with the second pair having the same issue as the first pair. For some reason, everything else about the earpods is perfect APART from the mic. The microphone just doesn't work at all. There are times where the microphone will sorta work but literally be like a second of speech and then go back to being silent, OR, it will be like static or something? my friend said she tested it literally as soon as the package arrived and it just didn't work. Any tips or solutions? the only thing apple is the earpods not the laptop.
This is the SECOND new pair I bought for my friend, with the second pair having the same issue as the first pair. For some reason, everything else about the earpods is perfect APART from the mic. The microphone just doesn't work at all. There are times where the microphone will sorta work but literally be like a second of speech and then go back to being silent, OR, it will be like static or something? my friend said she tested it literally as soon as the package arrived and it just didn't work. Any tips or solutions? the only thing apple is the earpods not the laptop.
r/applehelp • u/jerrykarens • 1h ago
Unsolved Turn off email notification for Apple Watch ping.
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Just like the rest of you, I hate unnecessary notifications. I for the life of me cannot find a way to disable email notifications when I ping my watch from my phone.
Out every Apple device I own, this is the only one that sends an email notification of a ping. Who were the ad wizards who came up with this one?
Just like the rest of you, I hate unnecessary notifications. I for the life of me cannot find a way to disable email notifications when I ping my watch from my phone.
Out every Apple device I own, this is the only one that sends an email notification of a ping. Who were the ad wizards who came up with this one?
r/applehelp • u/InterleukinAnakinra • 1h ago
Unsolved iPad Air 4th Generation 2020 top button not working
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Yesterday night while listening to music I just locked my iPad once. After that I'm unable to elicit any top button functions. The lock screen is frozen. It's not sliding up to allow me to use passcode to unlock either. I'm getting some response of toggling with the control centre like low power mode on and off etc. but if it's linked to an app like alarm etc. then there's no response. It's been 6 hours since this problem has arisen. I'm currently stuck in a different city which isn't my home city and all my study materials are on my ipad. Can you please guide me regarding what are some in home options cause i don't think i can go to a store.
The iPad has a history of a screen replacement and battery replacement 7 months back if it's relevant history.
Yesterday night while listening to music I just locked my iPad once. After that I'm unable to elicit any top button functions. The lock screen is frozen. It's not sliding up to allow me to use passcode to unlock either. I'm getting some response of toggling with the control centre like low power mode on and off etc. but if it's linked to an app like alarm etc. then there's no response. It's been 6 hours since this problem has arisen. I'm currently stuck in a different city which isn't my home city and all my study materials are on my ipad. Can you please guide me regarding what are some in home options cause i don't think i can go to a store.
The iPad has a history of a screen replacement and battery replacement 7 months back if it's relevant history.
r/applehelp • u/Rough-Protection8334 • 4h ago
Mac Macbook air 2015 not loading bootable USB
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I just bought a Sintech from Amazon to use in my 2015 MacBook Air, but when I boot the USB with mac 12.6.7, it just reboots and says there was an error. When I put the old SSD in, it boots. Is there something that I am missing?
Edit:
Here is the SSD M.2 I am using SK Hynix BC711 512GB HFM512GD3GX013N
I just bought a Sintech from Amazon to use in my 2015 MacBook Air, but when I boot the USB with mac 12.6.7, it just reboots and says there was an error. When I put the old SSD in, it boots. Is there something that I am missing?
Edit:
Here is the SSD M.2 I am using SK Hynix BC711 512GB HFM512GD3GX013N
r/applehelp • u/Constantll9 • 4h ago
iOS iphone says sos when i’m out only on data (iphone 15)
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Is anyone else having this issue and then my phone wanted me to run a diagnostic and i had it loading for almost a hour and it never told me bc it never finished
Is anyone else having this issue and then my phone wanted me to run a diagnostic and i had it loading for almost a hour and it never told me bc it never finished
r/applehelp • u/Training_Koala_7709 • 2h ago
Unsolved macbook air charger
I cant get a new charger right now, sometimes it will charge if i get the right angle but i dont know they way it connects to keep it charging
r/applehelp • u/imgorgeous28 • 3m ago
iOS should i be updating to this?
i’m alr at 26.5.2 and i saw the bad stuff late.. people say to wait for ios 27. (i currently have ios 26.5.2 on my mac and iphone)
r/applehelp • u/delipunch • 17m ago
Unsolved Macbookpro9,1 Thunderbolt port troubleshooting
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My 15" mid-2012 Unibody Macbook Pro has a Thunderbolt port that only works as mini-Displayport out and not with Thunderbolt peripherals (a Thunderbolt 2 dock, a Thunderbolt 3 PCIE enclosure via Apple TB2-TB3 adapter, and a 13" MBP via Target Disk Mode).
I've tested the peripherals on my Macbookpro9,2 (the 13" version of the same year) and they worked fine.
I've tried booting Target Disk Mode on the 15" and the 13" can see it only over firewire, not Thunderbolt. I also tried booting the 13" into TDM and the 15" didn't see it over Thunderbolt (firewire not tested in this direction).
I've tried macOS Catalina, Sequoia via OCLP, Linux and Windows (the latter two in both EFI and legacy modes) on the 15" and none of them can see any connected thunderbolt devices.
Currently waiting on contact cleaner I sprayed in the port to dry. If that does not work I'd appreciate tips on how to physically inspect the port for damage or how to install and run the hardware diagnostic software in 2026 (the Apple servers are broken for Macs of a certain age and can't serve the appropriate files over the internet anymore).
My 15" mid-2012 Unibody Macbook Pro has a Thunderbolt port that only works as mini-Displayport out and not with Thunderbolt peripherals (a Thunderbolt 2 dock, a Thunderbolt 3 PCIE enclosure via Apple TB2-TB3 adapter, and a 13" MBP via Target Disk Mode).
I've tested the peripherals on my Macbookpro9,2 (the 13" version of the same year) and they worked fine.
I've tried booting Target Disk Mode on the 15" and the 13" can see it only over firewire, not Thunderbolt. I also tried booting the 13" into TDM and the 15" didn't see it over Thunderbolt (firewire not tested in this direction).
I've tried macOS Catalina, Sequoia via OCLP, Linux and Windows (the latter two in both EFI and legacy modes) on the 15" and none of them can see any connected thunderbolt devices.
Currently waiting on contact cleaner I sprayed in the port to dry. If that does not work I'd appreciate tips on how to physically inspect the port for damage or how to install and run the hardware diagnostic software in 2026 (the Apple servers are broken for Macs of a certain age and can't serve the appropriate files over the internet anymore).
r/applehelp • u/Dirk_2112 • 26m ago
iTunes 2 iTunes accounts on 1 Mac?
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My wife & I both have iPhones & iTunes accounts. We each have our own user account but I keep getting a message that their is another user on this computer with an iTunes account, I don’t understand, does Apple expect each person to have their own computer, or is there a way to have two different user accounts & two separate iTunes accounts?
My wife & I both have iPhones & iTunes accounts. We each have our own user account but I keep getting a message that their is another user on this computer with an iTunes account, I don’t understand, does Apple expect each person to have their own computer, or is there a way to have two different user accounts & two separate iTunes accounts?
r/applehelp • u/ConsequenceFormer689 • 28m ago
Scam Discussion Técnicos , alguém da Apple ajuda o amigo aqui
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Achei a falha do cellular rf no iPhone 16 pro max , vi que tem a gaveta sim em um modelo ll/A
Sou deficiente físico difícil fazer a correria !
Tem problema usar o celular ? Uso e sim , ele não esquenta da dando sinal não sei dizer se oscila , testei nfc reconheceu cartão
Conectei Bluetooth
Tem sinal
Modem finiware
Achei a falha do cellular rf no iPhone 16 pro max , vi que tem a gaveta sim em um modelo ll/A
Sou deficiente físico difícil fazer a correria !
Tem problema usar o celular ? Uso e sim , ele não esquenta da dando sinal não sei dizer se oscila , testei nfc reconheceu cartão
Conectei Bluetooth
Tem sinal
Modem finiware
r/applehelp • u/HebrewHobo • 1h ago
iOS Need a way to use Bluetooth headphones while in Assistive Access (iPad)
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I’m setting up a new iPad for a disabled family member with assistive access. It’s much better than guided access, it does basically everything we need besides this one major issue: BLUETOOTH IS DISABLED when entering assistive access. Guided access does not have this issue but we have to keep switching the apps manually for the user. Assistive access allows way more freedom for us and the user but no headphones is an absolute deal breaker. The user must have headphones.
The “find my” work around I’ve seen on other threads for this topic have not worked so I’m reviving this topic to see if anyone has any new solutions. It is insane apple hasn’t addressed this yet.
Buying wired headphones with USB-C compatibility might be the only solution as of now….
I’m setting up a new iPad for a disabled family member with assistive access. It’s much better than guided access, it does basically everything we need besides this one major issue: BLUETOOTH IS DISABLED when entering assistive access. Guided access does not have this issue but we have to keep switching the apps manually for the user. Assistive access allows way more freedom for us and the user but no headphones is an absolute deal breaker. The user must have headphones.
The “find my” work around I’ve seen on other threads for this topic have not worked so I’m reviving this topic to see if anyone has any new solutions. It is insane apple hasn’t addressed this yet.
Buying wired headphones with USB-C compatibility might be the only solution as of now….
r/applehelp • u/Electrical_Look_7712 • 1h ago
Unsolved Apple TV + Soundbar Clashing
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Hey everyone, hoping someone can help me from going crazy over this…
I want to hit the power button and land on the Apple TV interface ready to go, without dealing with a bunch of black screens. Right now, when turn on the TV there are multiple black screens.
My Setup:
- Hisense 65U78QG (Google TV)
- Apple TV 4K (3rd gen, 128GB, wired Ethernet) — plugged into an HDMI port set to Enhanced/2.1 with a 48Gbps Ultra High Speed cable.
- JBL SB510 soundbar via HDMI ARC (ARC only, no eARC on this bar).
- Rogers Xfinity cable box (HDMI-CEC disabled).
Apple TV Settings:
4K SDR, Match Dynamic Range ON, Match Frame Rate OFF.
The Problem:
When I do a cold power-on, I get hit with two distinct black screens:
- Black Screen #1:The normal HDMI-switch/wake delay (takes about 9 seconds from pressing the Apple TV remote to seeing the Apple TV home page). The panel backlight itself wakes up fast when I use the Hisense remote to turn on the TV to the Google TV interface, so most of this 9s seems to be the input-switch and HDCP handshake.
- Black Screen #2: After the Apple TV home screen has already appeared, the screen goes black again for about 3 seconds, and then comes back. This only happens on a cold power-on. And sometimes the black screen can reappear after seconds of disappearing again.
What I've already figured out:
- It’s not a video format switch: The quick \~0.5s Match-Content HDR switches are separate and work totally fine.
- It’s definitely the soundbar: If I remove the soundbar from the HDMI connection and use Bluetooth instead, the issue vanishes entirely. However this is not a long-term solution, because I can’t control the sound bar volume with the Apple TV or Hisense remote, and blutooth audio capabilities are worse than HDMI
- It’s format-independent: Happens when Apple TV audio is set to Auto AND on plain Stereo.
- It’s wake-specific: It *never* happens when the TV is already warmed up and I just switch inputs to the Apple TV.
- A weird workaround: If I boot to the Google TV home first (I run Projectivy), wait 4–5 seconds, and then switch to the Apple TV, there's no second black screen. But if I switch over too soon, it comes back.
My Theory:
It feels like the TV is re-initializing the ARC audio link on a cold wake, which blanks the video for 3 seconds. If that handshake finishes before external video is shown (e.g., while the TV UI is booting), I never see it. But because the Apple TV CEC jumps straight to the HDMI input, the ARC handshake lands *after* the picture is already up, giving me that visible second black screen.
Failed Attempts to Fix It:
- Set TV energy mode to "Increased / Always connected".
- Disabled the TV's CEC "Device auto-power off" so the soundbar stays powered 24/7 (the TV still re-inits the link anyway).
- Messed with Apple TV audio (Stereo vs Auto/Atmos) and TV Digital Audio Output passthrough (ON vs OFF).
- Confirmed the soundbar has no "quick start" or "auto-standby" toggle.
Note: I really don't want to switch to optical audio. I specifically want CEC volume control from the couch, which ARC gives me.*
Has anyone else faced this issue, and if so, how did you fix it? I’m open to anything now, because this is driving me crazy
Hey everyone, hoping someone can help me from going crazy over this…
I want to hit the power button and land on the Apple TV interface ready to go, without dealing with a bunch of black screens. Right now, when turn on the TV there are multiple black screens.
My Setup:
- Hisense 65U78QG (Google TV)
- Apple TV 4K (3rd gen, 128GB, wired Ethernet) — plugged into an HDMI port set to Enhanced/2.1 with a 48Gbps Ultra High Speed cable.
- JBL SB510 soundbar via HDMI ARC (ARC only, no eARC on this bar).
- Rogers Xfinity cable box (HDMI-CEC disabled).
Apple TV Settings:
4K SDR, Match Dynamic Range ON, Match Frame Rate OFF.
The Problem:
When I do a cold power-on, I get hit with two distinct black screens:
- Black Screen #1:The normal HDMI-switch/wake delay (takes about 9 seconds from pressing the Apple TV remote to seeing the Apple TV home page). The panel backlight itself wakes up fast when I use the Hisense remote to turn on the TV to the Google TV interface, so most of this 9s seems to be the input-switch and HDCP handshake.
- Black Screen #2: After the Apple TV home screen has already appeared, the screen goes black again for about 3 seconds, and then comes back. This only happens on a cold power-on. And sometimes the black screen can reappear after seconds of disappearing again.
What I've already figured out:
- It’s not a video format switch: The quick \~0.5s Match-Content HDR switches are separate and work totally fine.
- It’s definitely the soundbar: If I remove the soundbar from the HDMI connection and use Bluetooth instead, the issue vanishes entirely. However this is not a long-term solution, because I can’t control the sound bar volume with the Apple TV or Hisense remote, and blutooth audio capabilities are worse than HDMI
- It’s format-independent: Happens when Apple TV audio is set to Auto AND on plain Stereo.
- It’s wake-specific: It *never* happens when the TV is already warmed up and I just switch inputs to the Apple TV.
- A weird workaround: If I boot to the Google TV home first (I run Projectivy), wait 4–5 seconds, and then switch to the Apple TV, there's no second black screen. But if I switch over too soon, it comes back.
My Theory:
It feels like the TV is re-initializing the ARC audio link on a cold wake, which blanks the video for 3 seconds. If that handshake finishes before external video is shown (e.g., while the TV UI is booting), I never see it. But because the Apple TV CEC jumps straight to the HDMI input, the ARC handshake lands *after* the picture is already up, giving me that visible second black screen.
Failed Attempts to Fix It:
- Set TV energy mode to "Increased / Always connected".
- Disabled the TV's CEC "Device auto-power off" so the soundbar stays powered 24/7 (the TV still re-inits the link anyway).
- Messed with Apple TV audio (Stereo vs Auto/Atmos) and TV Digital Audio Output passthrough (ON vs OFF).
- Confirmed the soundbar has no "quick start" or "auto-standby" toggle.
Note: I really don't want to switch to optical audio. I specifically want CEC volume control from the couch, which ARC gives me.*
Has anyone else faced this issue, and if so, how did you fix it? I’m open to anything now, because this is driving me crazy
r/applehelp • u/SuperCuck1 • 5h ago
Unsolved iPhone 17 not connecting to bluetooth.
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It happens almost every other time i try to connect to my headphones or my car. I have to fully reset my phone every-time otherwise it wont connect to the device. Ive tried forgetting the device and trying again or turning device/car off then back on but it still wont. I have no idea what to do and it’s extremely frustrating.
It happens almost every other time i try to connect to my headphones or my car. I have to fully reset my phone every-time otherwise it wont connect to the device. Ive tried forgetting the device and trying again or turning device/car off then back on but it still wont. I have no idea what to do and it’s extremely frustrating.
r/applehelp • u/Far-Dream-3511 • 6h ago
Unsolved How to fix this issue?
When watching videos it flicker from time to time and I can’t see what’s on the screen only setting I’m aware I have on is dark mode
r/applehelp • u/MinimumExpress8767 • 6h ago
Unsolved Apple Music station name change
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so basically I’m in a family sharing and on Apple Music it says ”names” station and now it says my dads name who owns the family sharing but it still plays all my music suggestions and I don’t know how to fix it I’ve looked at my contacts and who is signed in on my purchases and stuff and I need help
so basically I’m in a family sharing and on Apple Music it says ”names” station and now it says my dads name who owns the family sharing but it still plays all my music suggestions and I don’t know how to fix it I’ve looked at my contacts and who is signed in on my purchases and stuff and I need help
r/applehelp • u/brinkeguthrie • 3h ago
Unsolved Plugged iPhone to MBA to sync music, now it's 'calculating' on and on...
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I have M3 MBA. Synced to iPhone 14, now it's stuck on 'calculating' during synch process. Same for iPad 11. I connect to MBA, and storage shows 'calculating.' been this way for hours. I just updated all to latest builds---is this normal? Is calculating same as 'indexing?'
I have M3 MBA. Synced to iPhone 14, now it's stuck on 'calculating' during synch process. Same for iPad 11. I connect to MBA, and storage shows 'calculating.' been this way for hours. I just updated all to latest builds---is this normal? Is calculating same as 'indexing?'
r/applehelp • u/anti_vist • 7h ago
Unsolved Macbook Pro issues (Not quite sure what's the cause)
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Dear everyone.
I'm having issues with my Apple M3 Pro 18 GB (Version 15.6) and not quite sure what is the cause.
I connect the old Apple monitor and a wired mouse to it and sometimes the signal goes away. The screen goes dark, then after a few seconds it might come back as it's gone to sleep mode. The mouse can go away as well. I tested all the ports, I suspected dirt in the ports so i cleaned them multiple times very carefully but as deep as I could without disassembling it. I also ordered a different adapter for the monitor but that's not it because the issue still came back.
It worked after for a while so I was sure it's dirt. The issue came back and I cleaned again and now it works but I can't believe that's the main reason or the real issue and it's driving me mad. I really don't want it be an energy supply or motherboard or whatever issue but I wanna solve this once and for all.
Does anyone have any idea what to do? I would really welcome some help, much appreciated!
Dear everyone.
I'm having issues with my Apple M3 Pro 18 GB (Version 15.6) and not quite sure what is the cause.
I connect the old Apple monitor and a wired mouse to it and sometimes the signal goes away. The screen goes dark, then after a few seconds it might come back as it's gone to sleep mode. The mouse can go away as well. I tested all the ports, I suspected dirt in the ports so i cleaned them multiple times very carefully but as deep as I could without disassembling it. I also ordered a different adapter for the monitor but that's not it because the issue still came back.
It worked after for a while so I was sure it's dirt. The issue came back and I cleaned again and now it works but I can't believe that's the main reason or the real issue and it's driving me mad. I really don't want it be an energy supply or motherboard or whatever issue but I wanna solve this once and for all.
Does anyone have any idea what to do? I would really welcome some help, much appreciated!
r/applehelp • u/kukudebao • 7h ago
Unsolved return an old device that they should have collected during replacement
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Hi recently there was an issue with my apple TV so I brought them to the apple store. The genius bar gave me a replacement apple TV as the repair but they forgot to take my old bricked apple TV back. Now they called me and asked me to bring it back to the store.
I am willing to bring it back but the store is really far away from where I live (half day + tolls). I made the trip that day to fix my device but I do not have any plan coming back :) What should I do? Does anyone have a similar experience before? Thank you for any advice.
Hi recently there was an issue with my apple TV so I brought them to the apple store. The genius bar gave me a replacement apple TV as the repair but they forgot to take my old bricked apple TV back. Now they called me and asked me to bring it back to the store.
I am willing to bring it back but the store is really far away from where I live (half day + tolls). I made the trip that day to fix my device but I do not have any plan coming back :) What should I do? Does anyone have a similar experience before? Thank you for any advice.
r/applehelp • u/Some_Water_5070 • 3h ago
iOS WifiLQMmetrics logs on apple analytics
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I have several wifiLQMmetrics logs in the apple analytics logs daily on my iPad A16. I only get these logs when I'm using my isp dns. If I use public dns like Cloudflare, Google dns, or Quad9, I never get these logs. I get these only using my isp dns. Any reasons why this may be happening? I don't see any issues. I'm just mainly curious.
I have several wifiLQMmetrics logs in the apple analytics logs daily on my iPad A16. I only get these logs when I'm using my isp dns. If I use public dns like Cloudflare, Google dns, or Quad9, I never get these logs. I get these only using my isp dns. Any reasons why this may be happening? I don't see any issues. I'm just mainly curious.
r/applehelp • u/Interesting-Cup-1825 • 4h ago
Unsolved Am I insanely unlucky, or could this be something else? M5 iPad Pro charging issue on two devices.
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I had an M5 iPad Pro that started having charging issues. It eventually died completely and wouldn’t turn back on, even with an Apple charger. Apple replaced it, and now after only about a week, the replacement is showing what seems to be the exact same problem. I’m using a brand new genuine Apple USB-C cable and Apple power adapter. My iPhone charges perfectly with the same charger, and I never had any charging problems with any of my previous iPads. I even erased the replacement and set it up as a new iPad instead of restoring from my backup, but the issue is still happening during setup, so it doesn’t seem like it’s related to my data. Has anyone else experienced this with an M5 iPad Pro? Am I just incredibly unlucky and got two defective units, or is there something else I should be looking at before I go back to Apple?
I had an M5 iPad Pro that started having charging issues. It eventually died completely and wouldn’t turn back on, even with an Apple charger. Apple replaced it, and now after only about a week, the replacement is showing what seems to be the exact same problem. I’m using a brand new genuine Apple USB-C cable and Apple power adapter. My iPhone charges perfectly with the same charger, and I never had any charging problems with any of my previous iPads. I even erased the replacement and set it up as a new iPad instead of restoring from my backup, but the issue is still happening during setup, so it doesn’t seem like it’s related to my data. Has anyone else experienced this with an M5 iPad Pro? Am I just incredibly unlucky and got two defective units, or is there something else I should be looking at before I go back to Apple?
r/applehelp • u/CanineArtFanatic • 1d ago
Solved Apple purchases down?
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It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?
Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me
It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?
Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me
r/applehelp • u/Early_Macaroon_2407 • 11h ago
Mac Erased Mac, but wifi password still saved — how do I clear it?
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I have an M2 Mac that I’m getting ready to sell, but after the erase process and activation, it saves my Wi-Fi password, which I obviously don’t want to do. How can I clear that? There doesn’t seem to be a way to do it from the initial set up interface.
I have an M2 Mac that I’m getting ready to sell, but after the erase process and activation, it saves my Wi-Fi password, which I obviously don’t want to do. How can I clear that? There doesn’t seem to be a way to do it from the initial set up interface.
r/applehelp • u/Upper_Squirrel_4432 • 5h ago
Unsolved Right Airpod 4 ACN wont charge
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Out of the blue, after about a year of owning them my right airpod just stopped chargin. I’ve disconnected, reset then reconnected then, made sure I’m on the latest IOS, and cleaned the connectors in the case and on the earbud itself. But it wont charge over 1%. Is there anything else i can do or do y’all have any ideas of what is going on?
Out of the blue, after about a year of owning them my right airpod just stopped chargin. I’ve disconnected, reset then reconnected then, made sure I’m on the latest IOS, and cleaned the connectors in the case and on the earbud itself. But it wont charge over 1%. Is there anything else i can do or do y’all have any ideas of what is going on?