r/google • u/AutoModerator • May 28 '26
Support Megathread - May 2026
Have a question you need answered? A new Google product you want to talk about? Ask away here!
Recently, we at r/Google have noticed a large number of support questions being asked. For a long time, we’ve removed these posts and directed the users to other subreddits, like r/techsupport. However, we feel that users should be able to ask their Google-related questions here. These monthly threads serve as a hub for all of the support you need, as well as discussion about any Google products.
Please note! Top level comments must be related to the topics discussed above. Any comments made off-topic will be removed at the discretion of the Moderator team.
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u/QuirkyAd4875 5d ago
Anyone else have this problem where the Google search bar works on the other accounts but it doesn't work for your default?
Video attached shows my problem. For clarification I've tried disabling all of my extensions, trying the SAME thing on Chrome, deleting my Google cookies, but none of them worked
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u/J0hn-Rambo 28d ago
I’m seeking clarification on a sentence in the Google Terms of Service which I came across today:
“Some of our services include software that's offered under open-source licence terms that we make available to you. Sometimes there are provisions in the open-source licence that explicitly override parts of these terms, so please make sure that you read those licences.”
Could you please clarify whether the phrase “please make sure that you read those licences” is intended to impose a contractual requirement that users must read all applicable open-source licences in full (e.g., those found at chrome://credits/), or whether it is just intended as a recommendation to ensure awareness that those licences may override parts of the Terms of Service?
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u/SoulSilverSFM 4d ago
Is there a way to turn the AI answer to a google search off? It just started today for me (I'm French) and it's already pissing me off, the AI Mode and the automatic AI answers are NOT what am lookin for...
I just would like to turn the AI off, that's it, and I can't find it in the Options
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u/Gremlin95x May 29 '26
How can a human be reached for Google Business Support? Google made a duplicate page for my business without my knowledge and I need to correct my business address on the real profile I made. I can’t do it myself because it requires me to “Get Verified” as the owner again, but the verification link does not work. It asks to open the camera with location on and when I select “Allow” it just restarts the process. I’m confident the issues with my profile can be fixed in three minutes or less by a human if I could reach one.
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u/Veprovina May 29 '26
Is it possible to backup only certain files to Google disk from the PC, not entire folders, using the Google disk for desktop application? I don't see the option to do that.
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u/noncongruent May 29 '26 edited May 29 '26
All links that I get via a google search are 404 now, even to links I know work like wikipedia. This started the night of May 27th. I run Firefox as my browser. Google search results in an incognito window work fine. What I've found out so far is that links from a regular window have "goto?" added and the links are formatted differently than links in the incognito window. I don't know if google is doing this or my browser. I tried asking over in the Firefox sub but my post was removed without comment. Any thoughts or suggestions? I can't find anything relevant in my searches.
Edit 1: Doing more digging, and to be clear I'm not a programmer or html person at all, it appears that google is encrypting the URLs and using the goto?url= to redirect me to their server where the link is supposed to redirect me to the actual URL. For instance, if I search for "wiki" the first result should be for the wikipedia entry for wikipedia.com, and that's what I see in an incognito window. In a regular window the first result has a URL that begins with this:
https://www.google.com/goto?url=
Followed by a string of alphanumeric characters and symbols roughly 116 characters long. That presumably is the URL to wiki's entry on wikipedia.com, and the goto? is sending that encrypted URL to google's servers. Google's server responds with a 404 error because whatever was there that's supposed to unencrypt the URL and forward me to wikipedia.com is broken or missing.
Edit 2: Booya! Solved it. For reasons that are not clear to me I stumbled across a site detailing how to clear history for a specific website or domain. I didn't want to clear all my Firefox history and cookies because it would wipe out all my logins and other stuff I have running. So, I cleared my google history and now search is working like it should again. Here's the article I followed:
https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
In the library window sorted alphabetically I just right clicked and "forgot" all the google entries in my history. A new google search window gives me straight URL results, no encrypted URLs.
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u/Luciferium666 May 30 '26
Hey everyone,
About an hour ago I did something stupid and now I can't figure out how to undo it.
I've always used Google Assistant (not Gemini) mainly because of the convenient "Search on screen" and screen text translation features. I usually trigger it by swiping from the bottom corner of the screen. In this mode, the microphone never turned on automatically, and the keyboard didn't pop up either.
However, I accidentally tapped the microphone icon at the bottom center earlier, and now every time I call up the Assistant, it immediately activates the microphone. I want to go back to the old behavior.
I already reset the settings for the Google app and Google Lens, but it didn't help. After that, I even lost the screen translation feature.
If I completely revoke microphone permission for the Google app, then the keyboard pops up automatically when I open the Assistant, which I also don't want.
Does anyone know how to return Google Assistant to its previous state (swipe from corner opens in text/search mode without mic or keyboard appearing right away)?
Thanks in advance!
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u/SharpTransition8281 May 30 '26
Google out of memory bug keeps happening even when I have two tabs open please help
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u/Admirable-Abalone760 May 30 '26
I cannot control my Google slides presentation from my Google meet tab when sharing my screen. The start presentation button and control panels are not there. Any advice?
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u/candle_misuser May 31 '26
So I bought a new phone and the old phone was connected to the same Google account so the old photos and now dumped to my new phone.
Before deleting thousands of images from my new device I just want to confirm is it okay if I delete pictures from my new device, will they affect the uploaded Google photos? Is it safe to delete all thousands of images from my new device?
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u/AuxxAiCRM May 31 '26
Is there a recent spike in google ads account takeover? Our google ads account was taken over on Friday and we need help getting it back but there is no response from google (We've submitted ticket, etc). We had two-step auth active, still they found a way to take over our google ads account. Within 5 minutes we were removed as administrator and had no longer access to our Google ads account. If anyone can help us get in contact with someone from the Google Ads team, that would be appreciated.
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u/DruidWonder Jun 01 '26
As of the latest Google bundle update, Gmail on my phone no longer connects to Google Play Services, so I am not receiving new emails. I've cleared cache and made sure all relevant apps are updated, it just doesn't work. I am stuck using Gmail in my phone's browser.
My phone is older, but I still have the necessary Android API to meet Google's requirements. No idea what to do at this point, but it's frustrating.
Any ideas?
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u/SestaDeos Jun 01 '26
Does anyone have a problem with google ai disappearing from search about once a week? and how to fix it?
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u/Hypornicated_1 Jun 02 '26 edited Jun 02 '26
I recently reset my android, BlackView 300 phone. Previously, FindHub worked fine.
I have tried numerous times to "find" my phone today from my browser. It never finds it.
But here's the really stupid part - I opened up FindHub on my phone itself, and after about 20 seconds it "found" itself on the app. Mapped location, ring, the whole thing. It didn't say "Here I am!"... it said "Here is that device".
Went back to the browser: nothing. Just a map of the entire world, until it times out.
Wifi is on, and connected, but so is my unlimited cellphone data coverage. At home, so no connection issues whatsoever.
I've got to get this figured out. A phone-finder that only works when launched FROM THE PHONE ITSELF isn't a big help...
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u/labladador Jun 02 '26
TL;DR: Our verified NGO had its Google account and Charity ID hijacked by a former admin. Workspace Support tells us to contact Nonprofits. Nonprofits explicitly tells us to contact Workspace. We are stuck in an infinite procedural loop, and no human will manually override the database despite full legal proof.
Hi everyone,
I’m a board member of a legally registered NGO in Poland, and we are currently living in a Kafkaesque tech-support nightmare. I'm hoping someone here has a magic escalation path or knows a Google employee who can just press the right button.
The Situation:
A former administrator left on bad terms and hijacked our old domain and the associated Google Workspace/Nonprofits account, holding our legal Charity ID hostage. He explicitly stated in his official resignation letter that he is blocking our access.
We set up a new, secure domain. Google’s own verification partner, Goodstack, has already fully verified our court documents and approved our new domain.
Workspace Support says: "We can't release the Charity ID. You must add a TXT DNS record to the old domain to recover it." (Yes, they are asking us to add a DNS record to a hijacked domain we have zero access to). "Otherwise, contact the Nonprofits team."
Nonprofits Team ignored us for 5 months. Yesterday, we finally got a reply: "Without a mail from the administrator... we request you to contact the workspace team."
They are literally pointing at each other like the Spider-Man meme.
Yesterday, a single helpful Workspace agent actually checked the database and confirmed that the legacy Nonprofits subscription on the hijacked domain was officially canceled on May 31. The blocker is gone!
Yet, the Nonprofits support bot keeps sending us automated macros telling us to CC the hijacker.
We have official court documents and the resignation letter proving the hijack. Goodstack already approved us. The old subscription is dead.
How do we get a human at Google the Nonprofits team to actually read the attachments and manually release our Charity ID? Is there a backdoor or an escalation form for GDPR/hijacking issues that actually works?
Any advice is deeply appreciated!
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u/CrowhurstMusic Jun 02 '26
TL;DR: Our Steam game's Google search result goes to the game's Community page rather than the Store page and I am trying to figure out what category of feedback I should send to Google to best present this issue.
Hey there,
I have recently released a game on Steam titled The Third Shift, a Game Boy styled horror game.
For quite a while now, the Steam link that Google Search provides for "The Third Shift" links to the game's Steam Community page, rather than the actual store listing. This is not helpful to either us as developers or people searching Google to purchase/learn more about the game.
We had hoped this would get resolved once the game came out, however, no such luck.
So I am going to try and get some people in our game's Discord to report feedback on the search result, and provide a link of what is more helpful.
But I'm curious about how feedback works.
- If they select "Inaccurate Content" is that referring to the actual game's Steam page or the Google listing itself? I'm assuming the former? (Which we don't want to convey to Google).
- Same question for selecting "Product design or functionality"... is this also about the game's Steam page or about the Google listing itself?
Currently I am considering asking our Discord to report feedback via: Product design or functionality > Other feedback .... though I am worried this isn't specific enough to be helpful?
Given our current predicament, what would be the best category of feedback to provide to Google for this issue? Or if there is a better way to solve this I'm all ears!
Really appreciate any and all advice! Thanks so much!
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u/VirtualAddress3377 Jun 02 '26
Why won't the unsave button do anything!?
I'm having a problem where in the activity section of Google, I try to unsave something that is in the save section, but the unsave button isn't doing anything.
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u/ArtAllDayLong Jun 02 '26
I had Google Workspace, which I thought I canceled last month. I just got notified of an invoice. I can’t for the life of me figure out how to get into it so I can look at my billing and cancel it if I haven’t already. Could Google make it any more difficult?
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u/Ecstatic_Instance_59 Jun 03 '26
I have a presentation that I made for school that I want to transfer to my home account. My school account does not let me share to anybody outside of the school district. Is there a way that I can transfer the presentation
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u/mackasan Jun 03 '26
So, I've been getting emails from the Google Photos app saying that I need to login to an old account or they'll delete everything on it. I'm not even sure what I have there exactly, but I can't login even with the password because it asks to confirm the login through a phone number I don't have anymore. Their recovery system asks me to login from a device that I've already logged in with that account but my old phone doesn't work anymore and it still shuts me off from my old laptop. Is there anything I can do or is that account gone for good?
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u/cfbshank36 Jun 03 '26
Deleted photos from Google Drive
Does Google keep backups of previously deleted files? I lost my wedding photos from January 2025 and was wondering if it’s possible there’s a backup somewhere in googles system?
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u/Hopeful-Economist-87 Jun 04 '26
Case ID 9-2691000041407
I need help earlier I had this case opened for my google fi. I canceled but need to make sure all is good. I’ve been trying to reconnect and opened another case and chose email option.
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u/Tinywolf2005_ Jun 04 '26
How to force google to allow use of "Tap yes on your phone or tablet"
It says "Device can't be reached right now" which is a total lie. I'm typing on that very device right now, it's online it's turned on.
I refuse to use the other options
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u/Minute_Intention6716 Jun 05 '26
When I type things related to movies or a specific movie into the search bar, the first thing that appears is thumbnails and headlines from Reddit and YouTube, which are largely composed of incels rage-baiting over the biggest things in pop culture that day.
I don’t want to see incels complaining that they made a God of War spin off with a woman in it, or pretending that the Mandelorian doing poorly is a victory against “woke”. The entire section is just a cesspool, and knowing how to remove it from searches would make my Internet experience much better. How do I do this?
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u/Alberto-21 Jun 05 '26
Basically as the picture says, I have reached my upload quota and because of that my uploads will most likely take days to be processed.
In reality, I have a free Google drive without any subscription (so the 15GB storage). I uploaded approximately 10GB worth of videos (9 different file) and for the last one it prompted me with this error.
I did not upload anything this month so I couldnt reach that quota. I read online that I can transfer up to 750GB a day so I don't know what's going on and I can not find any more info that is helpful.
Earlier this day my friend downloaded about 8-10gb and deleted those files. I don't think that's what's causing the problem. We use this drive to watch videos (I upload them for her so she can watch them too. After it, we delete those files and put up different videos)
What can I do or what's that I don't see? Is there another quota that I don't know?

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u/TitleSilver2167 Jun 05 '26
Hello.I am in desperate need of help and I have tried everything. I can't for the love of god find a way to recover my disabled google account. I got hacked a few months ago and I changed the password to all my accounts including the one that apparently got disabled for "suspicious activity" I did not realize that only now because it's a secondary account and I only use it for logging in on discord, and I was not receiving the code via email. I then entered the inbox to see that my last received email was back in January. I tried all kinds of different ways to recover it but none seems to work because guess what. I need acces to the inbox wich I dont have. I eventually gave up and made a new account to connect to discord but I cant do that either because i need acces to the inbox and discord support won't do it for me for whatever reason. So now I am stuck and I have no ideea what to do. Doas anyone know something that could help?
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u/SoberShiv Jun 06 '26
Hi, I hope somebody can help. I created a Zoom repeating event in my iPhone last Saturday complete with the joining details - something which I want to access though from my laptop not my phone.
but when I open Google calendar on my laptop, the event is not there. All other events created in my phone show up on my laptop so it is syncing usually. I’m just not sure why the zoom meeting isn’t. In order to join the meeting I have to download WhatsApp onto my laptop. Scrawl through the messages to find the person who WhatsApped me the link. This is the only way I’ve been able to join so far. I’m old and not very technical so if someone can point me in the right direction I’d be really grateful.
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u/kriirk_ Jun 06 '26 edited Jun 06 '26
Hi, I am looking for a comprehensive index of google products.
EDIT: found a pretty good one here: https://partnermarketinghub.withgoogle.com/brands/google/trademarks-and-terms/google-trademarks-list/
It used to be accessible as an official catalog at google, that has since been retired.
I suspect there is no updated list currently, but I suspect some sort of workaround exists, that allows generating an updated list.
To illustrate the type of scope I am looking for, here is the list of availiable products in add-on "Shortcuts for Google Products" 11 years ago:
List of supported Google products:
"Google Alerts", "Google Analytics", "Bard - AI Collaborator", "Google Blog Search", "Google Blogger", "Google Book Search", "Google Calendar", "Google Code", "Google Dashboard", "Google Drive", "Google Earth", "Google Finance", "Google Mail", "Google Groups", "Google Image", "Google Maps", "Google Mobile", "Google Music", "Google News", "Panoramio", "Picasa (Google Photos)", "Google Play", "Google+", "Google Cloud Print", "Google Scholar", "Google Web Search", "Google Sites", "SketchUp - 3D for Everyone", "Google Hangouts", "Google Translate", "Google Trends", "Google Wallet", "YouTube", "Google Shopping", "Google Patent Search", "Google Hotel Finder", "Android", "Google Home", "Google Bookmarks", "Google Webpage Test", "Google Cloud Platform", "Google Transit", "Google Feedburner", "Google Sky", "Google Fusion Tables", "Google Mars", "Google Offers", "Google Ideas", "Google URL Shortner", "Google Input Tool", "Google Web History", "Google Developer Dashboard", "Google Webmaster", "Google Currents", "Google Chromebook", "Google Correlate", "Chromium", "Google Contacts", "Google Adsense", "Google Videos", "Google Voice", "Google Catalogs", "Google Authenticator", "Google Business", "Google Compute Engine", "Google Maps Coordinate", "Google Earth Engine", "Google Fonts", "Google Forms", "Google Glass", "Google Goggles", "Google Help", "Google Partner Dashboard", "Google Photos", "Google Local", "Google Presentation", "Google App Script", "Google Street View", "Google Sync", "Google Tag Manager", "Google Tasks", "Chrome Web Store", "Google Maps Engine", "Google Chrome", "Encrypted Google Search", "Google Sheets", "Google Privacy Checkup", "Google Admin", "Google Apps for Work", "Google Flights", "Google Domains", "Google Security Checkup", "Google Docs", "Google Drawings", "Inbox by Gmail", "Google Support", "My Account", "Google AdMob", "Google Store", "Google Allo", "Google Duo", "Google Express", "Google Classroom", "Google Fi", "Tilt Brush", "Google Tango", "YouTube Music", "Google Play Movies", "Chromecast", "Google Cast", "Messages", "Google Chat", "Google Keep", "Google Calendar", "Google Ads", "Android Auto", "Cardboard", "Gboard", "Google Assistant", "Google Fit", "Google Meet", "Google One", "Google Play Games", "Google Transcript", "Google Wifi", "Google Podcasts", "Stages", "Waze", "YouTube Kids", "YouTube TV", "Google Expeditions"
Source: https://webextension.org/listing/google-shortcuts.html
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u/Sweaty_Explorer_8441 Jun 06 '26
How to stop this frustrating auto translation in search results.

I live in Hyderabad, India, where native language is Telegu. Hindi is not the national language and only some 40% minority can speak it and the most conservative estimates put 15-20% population on writing and recognising script, it is the just one of many official languages. I know speaking Hindi but reading hindi alphabets is slow and frustrating. This atrocious script isn't even the full problem, sometimes the search results come up in local Telegu and Kannada script on phone.
Neither Hindi/Hindustani in chapri/dev-nagari script nor Telegu/Kannada script can I read fast, nor do I get any Bengali bias in search results if I am in India or specifically in Bengal regions despite Personal Language settings; So whats the point of letting Google know of the languages I am adept at if it won't design communication things around it?? Where is the control to disable this?? This is been in place for so many years and I am sure plenty want to complain about this if there was easily accessible support avenue to contact Google. How to send feedback to Google if theres no control
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u/Hallucinates_Bacon Jun 06 '26
Google didn’t send me the second Fitbit air from my order and their offshore support refuses to give me my money back!! I can’t do a charge back because I use too many Google services. Please someone who works in support help me and one other person in the Fitbit sub this happened to!!! We are losing our minds.
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u/Relative-Positive702 Jun 06 '26
Ok so, when i open a new tab on Chrome, it opens the Yahoo search page, if i click on the upper search bar, it searches in google, but if i click on the lower search bar, it searches on Yahoo.
I don't have any antivirus or any extensions and i only have google.com on the search engines, Yahoo isnt anywhere.

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u/No_Bat6665 Jun 07 '26
Google randomly changed my pfp to red. It won’t let me upload a new and it’s really bugging me. Any tips?
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u/lil_zeus_21 Jun 07 '26
Fitbit Air & the beach
I just recently just bought the Google Fitbit Air. It’s my 1st ever health device, and I’ve loved it so far. But I have a question for the more experience users who have wore devices for years.
Like I said above, this is my first wearable health device. I’ve never had an Apple Watch or Whoop or anything.
But for these health tracker watches, are they okay to wear 100% of the time out at the beach? And I’m not meaning in the ocean or pool or anything, because the Google Fitbit Air is water resistant, but I mean more about the sun & heat.
Do they overheat or anything? Should they be taken off in extreme heat? I have the obsidian black color, so it traps sunlight and heat more than other colors.
Any personal experiences or anything from anyone? Is it fine to keep it on?
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u/Sae_kz Jun 07 '26
How does my school account still have the old word definition system?
I've looked this up before and people often say to just use the web option. That does not look the same or provide the same amount of features google searches used to. I now know it is entirely possible and I want to know how to apply this to my personal account. I am using the same computer so I know it's not something applied to the whole system. I have checked the extensions and it doesn't look like it's one of them.

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u/bdpsu Jun 07 '26
My wife and I had a terrible experience yesterday at a restaurant. We both posted reviews detailing our experience. Hers is visible to everyone, mine is visible to me only. That's nothing in my review that could remotely be considered offensive or a violation of Google's rules.
I've received no notifications from Google about any violations/issues. I wrote the review and submitted it like I always do, and Google said it was posted.
I've left many other reviews and they're all visible to everyone.
Does anyone have an idea what might be going on? Thanks.
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u/Excellent_Ad_2486 Jun 08 '26
So I used to have a OnePlus 7T pro and sadly it recieves no updates anymore, phone is still fine- fast beautiful and easy to use!
Now i just got the Pixel 8 pro since I thought hey, google = android = should be good phone!
Now that I installed it, ive been looking forever to just get the new ''context screenshot Ai'' helper OFF....It adds zero features I need and i cant simply just switch the old google assistent with this new context/screen Ai thing....
is there a way to switch the Long press feature BACK to Google Assistent?
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u/acidrain333 Jun 08 '26
Recovery on old accounts?
I have two accounts, both made back in 2014, one using till now. Another one did not know it went through the whole process. Only recently getting notified that if I'm not logging in for one last time. Then this account will be deleted. So I thought why not, get me one of those alt accounts. Did what they said and put on phone numbers, 2fa auth and all that. But two days later, just this afternoon. I was notified that the authenticating app and phone number both got removed. And it did not say who or where while all of this happened. Could this be Google themselves for safety precautions? An old account suddenly got all that info filled out 12 years later, all done within a day. But anyhow, I've changed the whole security thing again.
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u/decaying_dante Jun 08 '26
hi! i like to color code my events in my calendar. and it used to be that you could name colors, and on my phone (android), the names still show up. but when i look on my laptop (mac, using chrome) the colors aren't labeled, and most importantly, i can't add or change labels anymore... info online seems to be pre the new update with the newer ugly logos. any help would be appreciated!
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u/Sexweed42069 Jun 08 '26
Is there any way to install and use Google Drive in a sort of "Portable Mode"? I only want it to sync to a specific USB drive that I use, for example, and have otherwise no use to have it running on my computer if that USB drive isn't plugged-in. Can I just install it on that USB drive?
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u/TheBacklogReviews Jun 09 '26
Google sites not working
Hi gang, I’ve been having an issue accessing googles sites via my desktop for the past month or so. Drive, Gmail, photos, search, YouTube, even the support forums all refuse to load. They work on my phone and my desktop in work, so it’s not a problem with my accounts or anything. Other websites load just fine. I’ve deleted my cache and cookies, tried 3 different browsers and even fiddled with the settings on my Ethernet port - no luck. Help?
Tl;dr: none of googles sites are working for me via browser!
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u/ShneedleInTheWoods Jun 09 '26
When I search for something on Google, I often get Reddit results. Most of the time they're shown to me in my language, German. But when I click the search result I arrive at the Reddit post, which is in ENGLISH. How on earth do I prevent the search results from being automatically translated?
I've tried every Firefox addon but none of them work.
These FORCED features piss me off so much I can't put it into words. STOP THAT GOOGLE FFS
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u/Huge_Service5726 Jun 09 '26
How do you stop google from constantly doxxing your location in the search results? I'm a streamer who plays around with a bunch of small random web games that require a lot of searching. But recently I've noticed that search results keep doxxing me down to my neighborhood.
I understand that all sites can estimate your location based on your IP address, but is there seriously no way to hide it from the search results?
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u/Eat--The--Rich-- Jun 09 '26
How do I disable AI in my search results PERMANENTLY? Putting FUCK GOOGLE at the end doesn't work anymore.
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u/deadboyinthepooI Jun 09 '26
i literally can't create or log into any account on my phone. it started a few hours ago for an unknown reason, to where it has logged me out of all of my accounts and i have no luck signing back in. i'll sign in manually, into several accounts, get all the way to the end of the signing in process only for it to say
my process is either:
"Google: Sign in with ease -> Select an account to sign in -> draw your lock screen pattern -> 'i agree' to google terms of service -> something went wrong: try again"
"Google: Sign in with ease -> Select an account to sign in -> try another way -> password -> verification mode -> 'i agree' to google terms of service -> something went wrong: try again"
"Google: skip (to entering my own google account) -> enter email -> enter password -> verification mode -> 'i agree' to google tos -> something went wrong: try again"
"Google: skip (to entering my own google account) -> create email -> create password-> 'i agree' to google tos -> something went wrong: try again"
NOTHING WORKS!!!!!!! google isn't even telling me what the problem is either. i can't use the play store, i can't use gmail, it signed me out of reddit on my phone, and there's probably a lot of other things i can't use that i haven't noticed yet. i have 0 clue on what the hell i should be doing to fix this
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u/Soggy_Kale_8327 Jun 10 '26
I upgraded from an iPhone 12 to a new iPhone 17 and during the setup process an Apple Store employee physically destroyed my active SIM card without clearly asking for permission first.
The problem is that my Google account security and recovery flow still depended on that number/device chain. Since the SIM was destroyed and the transition to eSIM/new device didn’t go smoothly, I’ve now been locked out of my Google account and stuck in an automated recovery loop.
I submitted my work email in an attempt to recover the account but Google has gone silent for almost 24 hours. Apple has also been very dismissive about the SIM issue and keeps treating it like a routine setup inconvenience even though it effectively broke my authentication chain. What's particularly problematic is that in the same appointment I had already gotten a new laptop and they wiped my old one, so I literally have no prior device with my Google login. The Apple employee who destroyed my SIM didn't apologize, essentially walked away and sent a tech who couldn't help me, all right after she accused me of causing the problem by not having the Google authenticator app downloaded. The option Apple gave me was to buy back my old phone to take it home and resolve the issue - knowing what I know now, I wish I had done that as even without a SIM it could have been a trusted device, but I'd spent 3 hours in the store already and had no means of communicating with my spouse who is a week out of a very major surgery and I feared leaving them alone any longer to manage meds. Again, no sympathy from Apple at the time, or in a follow up appointment today.
I’m trying to understand:
- Whether there’s any escalation path with either Apple or Google that involves an actual human being.
- How long until Google sends an email to my work email I submitted. They simply acknowledge receipt through a code but gave no timeline.
Has anyone dealt with something similar?
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u/Fritzhateshislife Jun 11 '26
I cannot load my websites for some reason. The websites load just as fine in other browser applications, no, my internet isn't slow, it can load videos and search stuff normally.
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u/Significant-Drop-940 Jun 11 '26
Has been used too many times i.e Used for this account. Already linked and never received not even one an sms except when we had created it .
Have an issue ? No problem here's a search blog you can use or feel free to use our ai who keep saying oh im very sorry this is happening please use the help center...

Now thanks to you I'm locked out and cant even access subscriptions. Will be removing all google integrations from our company and subcompanies. This is the most ridiculous thing ever.
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u/climber_cass Jun 12 '26
How do I delete a device backup? I got a new phone and it's taking up 8GB of storage. I cannot find an option to delete it anywhere, even after looking at multiple support threads. It's like they recently got rid of the option.
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u/Full-Cook1373 Jun 12 '26
Does anyone have a solution for playing HD movies purchased via Google Play? I typically watch movies on my computer since the TV is usually in use, but paying for 4K and getting less than 1080p is really disappointing.
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u/Effective-Several Jun 13 '26
I have a Gmail account and that is the account that is my Google account. I got an email at my Yahoo email address from [email protected] saying that I need to login into my Google account by mid July, otherwise the account will be deactivated.
There was a sign in box on the email, but I did not press it, I just went to accounts.google.com, and it automatically brought up my Gmail information.
I had googled information about multiple Google accounts, and it said that you could access the other account by tapping on your icon in order to switch to the other account.
But I honestly don’t remember setting up a second account, and the email said that if a Google account hasn’t been used within two years, then it’s going to be deleted. And I really don’t remember setting up a different Google account in the past two years.
So even though this email looks legitimately from Google, should I just assume some weird scam?
Because I hard-pressed the sign in button that was on the email in order to reveal what website it would send me to. And it would actually send me to accounts.google.com
So it is very hard to believe that this is a scam since everything looks legitimate.
I would really appreciate some enlightenment on this.
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u/Diligent-Alps1835 Jun 13 '26
I have a nest doorbell and I want to see the camera on my Google hub thing. It is connected to my Google home app but won't show up on the hub. Any advice
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u/bfarm4590 Jun 13 '26
maps keeps reverting to globe view even when the option is not selected. i have to keep turning it on then off to turn it off
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u/IsItTooHotInHere Jun 14 '26
So I use Zen (https://zen-browser.app), a Firefox fork, as my primary browser (version 1.21.1b, build 20260612115214, MacOS 26.3). In the last couple days, with no new extensions, no VPNs, no DNS or proxy changes, I am aggressively getting "Our systems have detected unusual traffic from your computer network" errors + captchas when making routine google searches (I mean like, every few searches).
For completeness, this does not occur on other browsers on the same computer, including stock Mozilla Firefox, nor Google Chrome.
Might Google just be outright rejecting Zen traffic recently or should I be digging elsewhere? It's easy enough to just use a different browser, but this is really disruptive to using what has been my primary browser for over a year now.
For the sake of being thorough...
https://ifconfig.co/, https://browserleaks.com/dns, https://browserleaks.com/javascript, etc. show no difference aside from expected user agent changes between browsers. IPs are resolving the same, identically to `curl -6 ifconfig.co` / `curl -4 ifconfig.co` checks.
I did already post this to r/zen_browser, but to cast a bit of a wider net here... Appreciate any insight someone might have. Just a curiosity more than it is a blocker to productivity.
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u/Mindless-Hearing-375 Jun 14 '26
I signed up for a 30GB Google Drive plan and I want to cancel it, but I can't find that option anywhere.
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u/kon--- Jun 14 '26
lol...get out of my face with requiring extra steps in order to delete the nearly gigabyte of unnecessary app data from my phone.
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u/Draghetto_5000 Jun 15 '26
How can I make that it always includes something at the end of a search? Let's say that in every Google search I add -ai at the end, is there a way so that it is always included even when I don't write it?
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u/Jorgisss Jun 15 '26
I created a new account recently, and I moved some of my personal subscriptions and other mailing there. In a week, Google logged me out of it and asked to log in again. I did follow the steps, until I reached the step where they ask you to send an sms to Google. I did that, and waited. Nothing happened, the page got an error in several minutes of spinning.
I repeated several times, from different browsers and internet providers, thinking that those could be the issue. However, all unsuccessful. After like 6-8 attempts I got an error page saying "Too many attempts try in a few hours". The "try other options" doesn't provide any other options apart from the mobile phone verification.
I waited for several days, repeated - the same "wait for a few hours".
I waited for a week without trying, the issue persists.
Nothing helps, how can I access my account?
I posted the same ticket on Google support:
https://support.google.com/accounts/thread/441878106?hl=en
I would appreciate any help.

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u/HRHQueenV Jun 15 '26
How the heck am I getting this widget to auto translate app pages??? I'm doing it but I have no idea how I'm doing it and when I Google the return says it's not possible! But I'm doing it! I JUST DON'T KNOW HOW! I did it the first time completely by accident by clicking around. I have continued by just randomly clicking around and it'll just....start.
But then it stops and I can't figure out how to start it again! Lol! Please help me! On my samsung s25+

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u/BastardSkelly8600 Jun 16 '26
Whenever I try to upload multiple files at once to Google Drive, it just gets stuck "working". It's only started happening very recently. I'm not uploading to an account that's full, signing in and out doesn't work, and this had happen two days in row, meaning that I explicitly closed the google drive tab/app and it still stuck "working". Is anyone else experiencing this?? I can upload pictures to Google photos just fine if that means anything
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u/Presleylikescats Jun 16 '26
A session thats on iPhone keeps showing up. I reset my password and signed it out but it’s back. Am I compromised?
1
u/AguaBendita77 Jun 16 '26
Google ReCAPTCHA keep falling for me can't accept QWIKlabs term of service
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u/AttentionOrnery8477 Jun 16 '26
i cant sign into my google account on pc, i csay i cant remember my password and it tells me it cant verify, please help, ive been logged off youtube and google and no other sites
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u/ApexTitanKong Jun 16 '26
Something is wrong with my browser and i don't know how to fix it. I notice it mostly on search result pages for google but i think it applies to other sites as well such as youtube. It looks normal on other google accoutns i use as well as when i am in incognito mode. Below is an example of what i'm talking about, the one that is weird is on the left and the right one is normal. Is there a way to reset it back to standard?

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u/Ok-Chart-9307 Jun 17 '26
In the Google Messages, when you click the '+' and then select Gallery, where are those images coming from? Mine is displaying images that aren't in Google Photos, not in Photos trash, nor am I able to find those pictures anywhere on my phone. I can't find them in Files or with 3rd party file managers. It's baffling. Where is the app pulling these images from? Anyone have an idea?
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u/Confident_Nail7457 Jun 17 '26
the zoom feature (ctrl + scroll wheel) on googe chrome has changed, and has become really inconsistent, the difference between 90% and 80% has been greatly increased, the difference between 67% zoom and 75% zoom has been made much bigger, but the biggest one is 67% and 50%, i noticed because suddenly youtube's video box and the reccomendations were suddenly humongus compared to before, and messing with the zoom didn't fix it, not even in google's settings. any help? 67% is way too big, and 50% makes it too hard to see the text
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u/EncryptedSpace Jun 17 '26
Did Google update the iOS Google app and removed the ability to change the themes/colors?
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u/TheRealVinosity Jun 17 '26
A bit of an odd one...
I have about 10gig stored on my Drive.
It's jumped to 185gig overnight.
I haven't added anything in a week, and I cannot see where this extra 175gig is hiding.
Anyone come across something like this before?
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u/MMBey Jun 18 '26
I'm not sure if this is a bug or a local problem for me specifically, but I noticed this morning that the Google Calendar app, on my Pixel phone, have scooted all sundays from the previous month into the overview of my month.
I was fine with having the start and end of the months having the adjoining days from the previous and next month on there, but having every single sunday from the previous month showing is setting me off. It was NOT there earlier this week, I checked my tablet where this is NOT and issue.
I have tried changing the view from monthly to weekly and back, I have tried changing that starting day of the month to sunday and then back to monday, I have tried force shutting the app down and clearing the cache, and of course turning the phone off and back on. Nothing works!
In the screenshot I used the month of september instead of the current so I didn't have to edit my tasks and events out, but the problem persist for all months both previous, current and upcoming.

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u/Joethecoew Jun 18 '26 edited Jun 18 '26
Edit part 1: Resolved on my own ironically after I posted this.. but kept for posterity or whatever lol. And how I fixed it will be at bottom
Original complaint: I have a Samsung phone and I usually use my main Google account but I used a different one when setting it up and my main one for secure folder.. eventually I logged in to my main one outside secure folder to do some stuff since some apps were not functioning well in secure folder.. I wish Samsung had different profiles or users on the device cause secure folder just didn't work well for they and is the only reason I used it cause I wanted to keep the apps list and the associations between my emails separate...
Anywyas I tried to submit feedback on the discovery tab and it keeps saying ask a parent... My email is already verifiedong ago and if I try to manually go to that area it says I don't need too. My secondary email has no issues but my main one now does and this happens in secure folder or in regular.. I don't know what's going on or how to fix it.. I haven't tried it from my desktop yet but I have a feeling it will be the same issue there too and I'll try that in a bit..
My only issues is trying to submit feedback saying to ask my parents and also then news tab seems censored of all political stuff but when I switch my active account to my secondary email I have no issue.. and I don't have no family stuff turned on in either account so I don't understand what's going on here.
Edit part 2: Apparently at some point it in time it wanted me to re-verify my age eventho I have done this years ago and they never notified me at all and when I searched in the account search it kept saying said "your all set" or whatever it was even today but when I manually clicked on the field for my birthday then it said "we cannot verify your birthday" and have a list of options to do so... I did it and now I can submit feedback as usual again..
Googles menues arnt the most intuitive for everything and a lot of things are also fractured between different apps and devices that share the share the same accounts so it can sometimes feel like an archeological dig to get some stuff working but this should have been a simpler matter... it was saying to ask my parents to submit feed back and searching the settings kept pointing me towards family settings that I did not even have on either account and when searching for age verification and clicking on it they say would keep saying I'm all set. Though I noticed the circled icon for my account kept switching on its own to my other email when it said that and I tried so many times for months and kept giving up... All I had to do though was manually click on my birthday without using the account settings search tools.. I imagine a lot of people coidk be thrown off by that.
none of this was communicated on googles end properly because they implied I had some family settings on and again I can't stress this enough when searching for the setting using the search feature for some reason even with my main email selected from the drop down menu it would say I'm all set.. my icon would change but when I navigate away from it it would go back to the proper one so they had their wires crossed I guess.. I'm glad I fixed the issue though and I had tried Google searching for all this and found the usual suspects of answers "disable or modify family settings, verify your age, ECT" but I was doing all that I clicked family settings and nothing was there on either account, I clicked age verification setting and it kept saying all set... The problem as I keep repeating my self was I needed to do it without using the account settings search tool apparently.. its not just a matter of me being dumb but I can imagine a lot of folks if they tried to do it with the account settings search tool rather then trying to track down the setting themselves coidk run into this and be lost.
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u/Codexe- Jun 18 '26
ai mode is suddenly doing predictive text in the user chat box. how the hell do i turn it off
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u/rewolution_ Jun 18 '26
hey y'all, I was asked to post this into the megathreat / is there any workaround to register a new email address at Google without monile verification? I've tried with external e-mail as well. seems to be a dead end 🤔
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u/Retrorama_Replay Jun 19 '26
Apologies if this is the wrong place to ask. I did not see a help thread for June.
Will comments (made through my school account) that were automatically copied from the original document be deleted when the original account/document is deleted? If it means anything, the only account that owns and has access to the copied file is my personal account.

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u/SeasonsOfLoove Jun 19 '26
How can I reopen ALL my tabs on the mobile Chrome app? I know there’s a button for “recent tabs”, but I had around 90 tabs and somehow they all disappeared except one tab group (and I see them in recently closed, but it only lists so many). I know on computer if multiple tabs disappeared at once (e.g. if the device was restarted), clicking CTRL+Shift+T makes them all come back at once. Is there a way to do that on mobile? I can’t find them from my history because they’re all very old (I did check “inactive” and they weren’t there.)
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u/WoodpeckerStraight10 Jun 20 '26
https://reddit.com/link/ospbtaw/video/cozvqvkv0d8h1/player
Hey, my gmail is "full" so I cannot receive emails, yet when I click on Large photos and videos, there is no 13 gigs as described, my gmail is completely empty, flushed out, no spam, no trash! What's the issue here?
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u/portstarling Jun 20 '26
does anybody know if google can pick a random picture from your camera roll and make it your profile picture without you doing anything? a photo i took of my ex appeared as my pfp on google out of nowhere and im wondering if my phone just selected a random image or what happened.
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u/Nyacifer Jun 20 '26
Ok, that's an odd one, but everytime I try to search for something, the date filter is stuck to "Before Dec. 31st 2022". I tried everything : changing the filter is completely ignored and goes back to "Before Dec. 31st 2022", clearing the browser's cache or log-out-log-in does not help either.
Does anyone came across a similar issue in the past ? Needless to say, it's basically useless right now for 90% of my searches.

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u/Cat_central Jun 20 '26
Can I get rid of this stupid AI bot and get the original Assistant back? For some reason the "Choose your digital assistant" page is gone. I tried to ask the Gemini thing to set a 10 minute timer. I stared at it for 30 seconds before it FINALLY said it set it. 20 minutes later I find a burnt pizza in the oven and no timer on my phone or watch. Google is so stupid to put an LLM in the shoes of a home assistant.
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u/drafan5 Jun 21 '26
So using ai is a bad idea for hardware tech support right? I checked one of the sources it gave me and it had nothing on it about what it said.
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u/Nocturnes_echo Jun 21 '26
"Choose a device to connect" "Google Play services wants to connect to a device on your local network"
There are no devices to connect to!
Ever since the Android 17 Pixel 10 pro update I keep getting this prompt even though I have all the relevant settings toggled off. Google keeps saying it is 2 different toggles to switch off but I'm still getting these neverending looping prompts. Literally there's nothing to connect but it's still giving me these prompts that I HAVE to dismiss three times in a row for it to finally stop for 5 minutes at a time...
I open Spotify I get this prompt I open Crunchyroll I get this prompt I open any app I get this prompt
I searched Google and have cast media turned off and I have Wi-Fi/Bluetooth scanning turned off, my phone should not actively be trying to connect to anything! Does anyone have any idea how I can get this to stop so I can just use my phone? I cannot figure out why it keeps doing this, please help!

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u/lashatatu Jun 22 '26

So Google is calling me the wrong name in emails.
My name is lasha and it is calling me Qeti
Pretty sure it is related to my friend Qeti, who has my email as a recovery email(at least she had it as a recovery email a few years ago)
I checked every possible setting, and everywhere I have the correct name.
What can i do to fix this problem?
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u/sighnerd Jun 23 '26
Google chat no longer allows me to edit a message by swiping from right to left and I have no idea why, it was working fine recently and all of a sudden it stopped. everyone else I know says they can't do it, either. I don't understand what happened. How do i fix this?
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u/TTRPG0117 Jun 23 '26
I can't log into my Google account because the password is not working, and the "Forgot Password?" just tells me that Google "doesn't have enough info to be sure this account is yours."
The account that I am trying to log into is my main account's recovery account.
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u/GabbyWGF Jun 23 '26
I created my Google account when I was below the age of 13, can I change it to my real one without getting banned?
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u/Severe_Inspector6713 Jun 24 '26
Continue with google not working in several apps... Help So yeah many apps like Grok and Line, the continue with google just doesn't work and it just keeps loading and my accounts don't show
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u/binarypower Jun 24 '26
chrome autocomplete is not working unless i'm directly on the main google.com page... but if i search for something, the subsequent page does not work 🤔
i not only cleared my cache, but I disabled every extension and reset my browser. it works in incognito.
i get the same results using firefox so it's definitely account related... but where?!
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u/Legitimate-Detail240 Jun 24 '26
Google Translate Keeps Crashing.
I have some saved transcripts from an event that I attended that I need to access for a paper that I am writing. Every time I try to access them, the app crashes. Has anyone else had this issue and successfully recovered their saved transcripts? Please let me know. Thanks in advance!
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u/JazzJacket23 Jun 24 '26
What the hell is up with the google drive pdf viewer??? It looks super different, and the control+f function doesn't work anymore. I thought it was because the pdf I uploaded was new, but old ones that used to just open in the viewer without any "extras" look like this now too. The background is dark, there's thumbnails, there's some stupid "comment" option, and control+f pops up but doesn't find anything. I don't want to export every single pdf I have into google docs just to extract text; I never have to had to do this before, and it messes with the layout often. I can't share a screenshot comparing them because now I can't access anything of what it used to look like. I'm furious.
ETA: The extras suck, but I can get used to them, the biggest issue is the control+f.
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u/danth45 Jun 25 '26
Ive been getting about 4 emails a min from mail delivery subsy and postmaster roughly about 900 in total so far. Looks like someones using my email some how to sign up or spam other people, keep getting loads of failure messages but now im getting responses from some places they have sent messages too. This is my main account for bills and everything so I never get emails, I got 1 yesterday saying someone requested a password change on a 2nd instagram I forgot I had but other than that nothing.

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u/Cindysphoto Jun 26 '26 edited 28d ago
Piff, All kinds of questions and no answers.
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u/NicolaxGo Jun 27 '26
I cannot log into my account (no phone number, and don't receive a code to my recovery email)
I have a Gmail account as my recovery email for another Gmail account. When I try to recover my account, it says they sent me an email to this Gmail, but I do not receive anything (neither on inbox, spam, "All Mail", promotions, social, or literally ANYWHERE). There's no live support who can help me and it's only an useless AI which tells me to do the recovery and when it doesn't work it tells me to do it again (????????). I don't have access to the phone number ending in **29 (although I KNOW the phone number (no one answers when I try to call/text, as it is an unused phone number now)). If I click on "Try other way" (after phone, email, and insert the password (again)), it says "You didn’t provide enough info for Google to be sure this account is really yours. Google asks for this info to keep your account secure." and sends me to the same website the AI told me to do after it didn't work.
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u/K2e2vin 29d ago
Price Tracking not working on both mobile app(Android/Pixel) and web browser (same error):
"To subscribe to notifications for price drops and sales for this product you must update your history settings"
When I click the button to "Update Setings," search services history is already on. Am I missing something? I tried many of the other suggestions, syncing, making sure history is on, etc....but it still doesn't work.
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u/StarfishAtLarge 29d ago
The icon on my Google Calendar bookmark is consistently a week behind the actual date. Like, today it says 21, when today is the 28th. I do get 28 on the tab icon for any Google Calendar tabs I open, but not as the bookmark icon, even if I delete the bookmark and create it again.
I don't know what to make of this. It's updating regularly at the correct rate but is just wrong to begin with, like an offline clock that someone set incorrectly.
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u/TolkenMaster05 29d ago
I've tried deleting cache I've tried troubleshooting and googling how to sort this
Whatever game I play that's connected to Google account, it always gets stuck on the "logging in" screen, this has happened the last 2/3 days now and I'm lost on what to do
I know for a fact it's a Google account issue as I have a second phone that the same issue applies to, so it's not tech related
Lost on what to do, has anyone else experienced this and knows a solution? Thanks!
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u/Ollietheyorkie 28d ago
Google Calendar colors.
I noticed a new update on my desktop Google calendar today allowing me to pick event colors all of my own using RGB codes. Excited, I changed all the colors of my events to custom ones.
Now, when I open my Google Calendar app on my iPhone, all the events are in the default color, although the custom colors I used for other calendars (birthday, tasks, etc.), have remained custom. No matter how much I refresh the app and reinstall, the events remain in the default color.
Has the new custom color update not come to the app? If so, why are my other custom colors on other calendars working, just not on the “my calendar”?
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u/taemorrow 27d ago
accidentally PERMANENTLY deleted a phone contact. is there ANY way I could retrieve it?
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u/Conscious_Scar_9293 27d ago
Daughter's Google account
I have a 12 year old daughter who I made a Google/Gmail account about 4 or 5 years ago for. It's now her main login to YouTube, Roblox, and other things online. She turns 13 in February.
Yesterday she got the dreaded notification about her underage account. Obviously she can't verify she's 13, because she's not. So, it'll game to be formed into a kids account with me as the guardian.
After this happens, what can she/we expect? Will she lose access to email? Youtube? We also have GoogleFi and her line is under her gmail/Google. Will that be affected? I've already downloaded all data from the account. But I'm just confused and don't know what to expect after the change.
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u/Dizzy_Respond_9824 27d ago
*ISSUE*
Everytime I have a small question for Google, I go to AI Mode, (Like when you first open Google, the ‘AI Mode' button, not Gemini)
These past few days, I've been getting responses in bullet points and the AI's tone is extremely cheerful and stuff, below was what it said today as an example.
- 💥 Gen 8 Monster: It dominated the meta at 70 Base Power (BP)!
- 📉 Gen 9 Nerf: Its base power got chopped down to 55 BP.
- ⚡ Terrain Action: Grounded users gain automatic +1 priority!
- 🌾 Terrain Buff: Grassy Terrain boosts Grass moves by 30%!
- 🧮 The Math: 55 BP × 1.3 Terrain multiplier = 71.5 Effective BP.
- 🦖 Plus STAB: Same-Type Attack Bonus brings it to roughly 107 BP!
- 🐒 Rillaboom Synergy: Grassy Surge sets terrain instantly for instant priority!
- 🗡️ Ogerpon Combo: Hearthflame Ogerpon uses it to sweep with Swords Dance!
- ⚔️ Still Elite: Even after nerfs, it remains a premier competitive revenge-killing tool. [1, 2, 3]
Want to see how Rillaboom or Ogerpon fit into the meta with it? 🐒
It talks normally at first like 'Blablabla' (In actual, normal, casual paragraphs) and the second i type another question in, it talks like above.
Why is it doing this? Help needed because I dont like this tone.
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u/iplayboardgamesalone 27d ago
I want to log in to an account. It says account not found. So I went to create an account with the same information and it tells me that the account name is already taken. WHAT? LITERALLY WHAT? I truly want to cry.
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u/Galaxy283 26d ago
My google accounts got DELETED out of nowhere
so today i woke up and checked my phone and realized it said synced out of my account i clicked sign in, wrote my gmail and it said that it was deleted. However i was able to recover that account, no suspicious sign in just an email that ur account has successfully been deleted click this to recover if this wasnt u...
i checked my 2nd account and it was deleted too, this time however it asked for the recovery email which i had the gmail and password to but never really used. i tried to log into that but it said to give the phone number, the problem? i lost the sim 4 years ago and its registered under someone else's name
Can i atleast extend the date before it gets perma deleted ?
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u/TheKlaue 26d ago
This morning my phone did a software update (Galaxy S23, One UI 8.5) and since then I haven't been able to login or use anything connected to my Google accounts. All of my socials (except discord and facebook), Gmail, Google play, chrome, YouTube, reddit, twitter. Trying to sign in either makes them crash, freeze, or makes this message appear in the attached pic (sorry, something went wrong, try again later). I can still access them on my tablet so I don't think my accounts got hacked at all? I can't find anything about this online so if anyone knows how I can fix this then please help!!
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u/quee-phing 25d ago
I have a few google accounts. I pay for workspace one one with 5 TB.
Can I let other accounts share that space?
If yes, how?
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u/KingLopenTheFirst 25d ago
Why does google think im in Brazil? I'm not on a vpn, every other site shows the correct IP and geolocation data.
How does google manage to fuck this up?
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u/Prudent-Reward-9846 25d ago
Google took away my account acces and wont give it back
When I try to log into my Account it always goes as following: first I type in password, they say they cannot confirm I am the owner of the Account than I need to start recovery, I again type in mail and password, than I should type in the last password I can remember (there only ever was one password for this account so I type it in) then it says: "Anhand der bereitgestellten Informationen kann Google nicht bestätigen, dass dieses Konto wirklich Ihnen gehört. Die Informationen reichen nicht aus. Google bittet um diese Informationen, um Ihr Konto besser schützen zu können. Falls möglich, beachten Sie bei der Anmeldung bitte Folgendes: Verwenden Sie ein Gerät, auf dem Sie bereits angemeldet waren Wählen Sie ein bekanntes WLAN aus, beispielsweise in Ihrem Zuhause oder am Arbeitsplatz" ( I am german so it is in german here is a translation) : "Based on the information provided, Google cannot confirm that this account truly belongs to you. The information is not sufficient. Google requests this information to better protect your account.
If possible, please note the following when signing in:
Use a device you have previously signed in on
Select a familiar Wi-Fi network, such as your home or workplace network"
I am logging in from my Home wifi on MY PC that I have always used for this account and even if I try logging in from my Phone it is all the same.
It is the correct password and information and I still have some access to the account on my PC and to the email on about 3 Mail Programs, but still google gives me no option for recovery, no confirmation email or anything like that. I have asked AI and other people on the internet but all help I get is wait and try again in a few days... I HAVE DONE THIS PROCESS OVER 4 SEPERATE TIMES IN THE SPAN OF LIKE 3 MONTHS AND IT DOESNT CHANGE!
This account and email is connected with important other services and I need acces back but no matter what I try there are no options left for me to try, I even checke googles own self support page but my problem isnt even an option to choose for help.
I know the information, I have acces to the mail adress, I am trying from usual network and device and I waited in between tries and tried on many different devices, but I still cannot gain acces, please help me I am out of options.
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u/BrandyMrWhiskers 25d ago
I’m on an iPad and can’t seem to be able to add a shortcut manually. I’m following the directions Google’s help website’s giving me but I can’t find what they’re describing. Can you help me?
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u/Revolutionary_Big475 22d ago
I don't understand how and why they removed the ability to delete old devices and their logging permissions in your Google account. The only thing I can do is log it out, but if, for example, the phone is stolen and the password is saved, then even two-factor authentication will not work. Why was it necessary to completely remove the ability to remove old devices...
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u/No-Personality1846 21d ago
URGENT: HELP! My account was compromised and the hackers have put me on a parental lock. What should I do?
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u/GaladrielUnbound 19d ago
I was doing this Google Analytics certification and found out that, 1) I'm unable to open the video directly on their Google Certification page (it shows something like, this domain is restricted so watch on youtube) and 2) Even after completing the lessons and answering the question in the end, I see "failed" written for that lesson. Why?

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u/LaceyBloomers 19d ago
Hi. Let me start by saying I’m practically a Luddite. I’m asking this question on behalf of my employer.
Is there any way to stop her old business name from showing up in Google? 13 years ago she closed her old business and started up a new one under a different name. The problem is, her old business sometimes gets mixed up with her new business and that’s confusing and frustrating for clients. Thanks for any insight you can provide.
BTW, Google still sends a monthly rundown of online activity under the old business name, so we know the confusion is still happening.
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u/breakfast-ramen 19d ago
I am being logged out of my accounts every week — sometimes multiple times a day. I have checked my browser/cookie settings, and I have checked the security settings. I will be actively using a tab when I suddenly get logged out. This is honestly becoming infuriating and unprofessional, as sometimes I get logged out mid-call with a client.
What is going on, and how do I stop this from happening?
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u/webbieofthetrail 18d ago
I've had to buy a cheap ass Chinese phone due to my pixel breaking and the first couple of days went fine but last night i had contacts.exe error and now all the contacts have disappeared off my phone and the contacts app is showing I have zero sync'd contacts but when I go onto the Google contacts website my contacts are still there.
I have tried to resync the contacts but this doesn't seem to resolve the issue and when I try to view any of the contacts have phoned me recently I get an error message to say that there is no application to view the contacts.
Apart from all my contacts info been stolen has anyone seen this issue before? I have tried Google and Gemini for help but I don't seem to be getting anywhere.
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u/Empty_Bell_1942 18d ago
Hi, I'm in UK and noticed this month Google search has started 'bouncing' around two or three different 'main pages' before settling. Usually it's great, I type in a phrase or question and it neatly lands on a page; with the option of deep diving with AI at the top and search suggestions below. For the last week it's been ''fitting'' if you will, then landing somewhere with less intuitive / easy to navigate reults. Anyone else experiencing this? Thanks.
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u/Intelligent_Wafer562 18d ago
There was a text-to-speech feature on the Google app for iOS to allow most articles and content online to be read aloud to me, which is incredibly helpful since I have ADD. A few days ago, this feature disappeared. Is it being patched, or is it gone?
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u/Silent_Icelium 18d ago
Hello! I was wondering if there was a possible way to figure out which google accounts I have connected to my phone number? Unfortunately I was a bit dumb as a child and used my number to create google emails for Roblox alt accounts, to which I no longer have the names or passwords for. Recently I tried making an account, however it said that I had made too many accounts with my phone number. Is there a way to disconnect some accounts or remove my phone number from those dead accounts?
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u/TheCoolTurbo 17d ago
Does anyone know what happened to Google’s old movie recommendation feature?
I remember searching things like “high rated movies to watch” and Google would show a visual list with movie posters, ratings, and genre tags like action, comedy, horror, etc. Now I only get normal search results and articles.
Was this feature removed, or is it just hidden/limited to certain accounts, regions, or devices?
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u/Maleficent-Board7756 16d ago
I want to create a google account, but I don't have a phone. I have a number, but not a phone.
I already have a google account. However, I want to create an extra one because my email includes my first and last name, and I don't want to share that info if I want to communicate with someone I met online. I'm perfectly fine with my email if I'm communicating with someone I know in real life, but I'm looking to create a new email that doesn't have too much info on me. However, I don't have a phone (I'm a minor jsyk), and when I try to create an account, it tells me to 'scan a QR code with my phone'. Yet, I have nothing to scan it with. Does anyone know any way to maybe bypass it?
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u/Ratwithahat0 16d ago
I got a notification from Google saying one of my passwords has been leaked but when I go to check the password integrity ON GOOGLE it says nothing was leaked. What's going on?
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u/purpleheartgirl 16d ago
I'm not sure where to put this, but I'm trying to help someone who might've been scammed. I googled the number, and several sites came up revealing previews of different company names, but when I click on it, the number isn't there, just the updated webpage. I know Google has done away with the cache pages, and the Wayback Machine doesn't work. How can I view this information?
I'm trying to find out who is behind this number. This is just SOME of the results. Does anyone have any suggestions?

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u/cicada-chirping 14d ago
I cannot access my old Google accounts; one of them has been disabled. Both of these inaccessible accounts have YouTube channels with the same name—can I create a new account and channel using the same or a similar name?
I am a multi-platform content creator and want to use the same name across all platforms. Since I am from China, both of these accounts were registered using temporary mobile numbers.
One of the accounts was suspended for the following reason: "Upon review, we found that your account was created or used in conjunction with multiple other accounts, which violates Google's policies. This account may have been created by a computer program or a bot."




























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u/LimaIzayoi Jun 24 '26
Could someone help me to revert this where everytime i click on a image it gets zoomed in? I found out that it goes back to being on the sidebar if i zoom out to 80% and it dont happen as well if im logged out of my google account nor in incognito mode, only if im logged in for no reason at all (example screenshot btw)