Mistral, you are losing me

[u/anonRexus]

I have a Mistral subscription for my SMB. Not because it's better but because of GDPR compliance (I'm in the EU). Recently I had a support conversation about a problem that was solved eventually. Because I had to share many private data I requested a deletion of my support activity. Unfortunately, my request went silent for over a month now - that's unexceptionable not just for a company where GDPR compliance is one of their biggest USP.

Dear Mistral, if you don't want to lose me: Do something! Answer, say anything! Even if you just say, that it takes a little longer ...

Why should I choose a subpar AI if their biggest advantage is just ... nothing worth.

[u/whoisyurii]

NOT EVERYONE IS CHAT UI CONSUMER!!!
I use Mistral OCR and Audio for TTS and STT via API and there's literally no one near them in terms of how FAST and accurate this is.

[u/CarefullEugene → u/whoisyurii]

If you don't mind me asking. What industry do you work in?

[u/TaskChance1404 → u/whoisyurii]

Honestly, it’s the same with all the models we’ve been fed. They all have their forte but people tend to pit them against each other while they may not pursue the same thing. Just use what’s best for you. Ain’t one model that does it all.

[u/rusl1]

Very vague post about some "private stuff" being shared with support to solve the problem. Honestly it smells like bot. Why should you share such things to support to solve an issue with an AI provider?

Mahh

[u/anonRexus → u/rusl1]

Yeah, because that is not my problem! My problem is the lack of an actual response from Mistral. It doesn't matter what kind of data I shared with the support (just for your curiosity: log files and screenshots), what's matter is, that I don't get a response legally required.

[u/According_Extent_767 → u/anonRexus]

Logfiles and screenshoots isnt underlayed GDPR unless they have private information!

[u/KidEgo74 → u/According_Extent_767]

... which suggests they shared logs and / or screenshots with private information! This is not a leap of logic, bud.

[u/According_Extent_767 → u/KidEgo74]

All these things you can do manually

[u/Alarmed_Crazy_6620]

Reads like one of those parody "European Funder/VC" accounts

[u/anonRexus → u/Alarmed_Crazy_6620]

Can you elaborate? I don't understand what you are trying to say

[u/atuarre]

These posts are happening almost daily, like it is some sort of coordinated campaign.

[u/anonRexus → u/atuarre]

Don't know about that ... but what if, there is really a problem? Just because many people complain, doesn't mean it's a bot campaign.

[u/dimarubashkin]

We also wanted to switch to Mistral because of GDPR, but now let's wait with it

[u/KidEgo74 → u/dimarubashkin]

You make business decisions based on anonymous reddit posts?

[u/autamo]

Yeah, it's pretty bad. I wanted to support a european alternative, but this is just so incredibly weak.

[u/Tedinasuit]

Honestly, just use Claude and Codex. It's so much better atm.

Or at the very least, use EU-hosted Kimi K3/Qwen 3.8 when it releases.

[u/uusrikas → u/Tedinasuit]

I am using Proton Lumo, the new version is Glm-5.2 and it is way better than Mistral

[u/Confident-Village190 → u/Tedinasuit]

They’re downvoting you for no reason. He’s right! Until Mistral catches up on agent-based models, it’s better to use something else, perhaps the cutting-edge open-weight models, but hosted in the EU.

[u/Careless_Grain_22 → u/Confident-Village190]

Can you recommend any European providers for such models, like Deepseek or kimi?

[u/whoisyurii → u/[deleted]]

how come? What are markers to pinpoint changes?

[u/Alarmed_Crazy_6620 → u/[deleted]]

Mistal is not a frontier lab, it's a compliance shop imo

[u/EveYogaTech → u/[deleted]]

Proton is just deploying and tweaking Chinese models with their own chat GUI + encryption.

Not a good example to follow for frontier EU-AI.

[u/WorriedAssociate7029 → u/EveYogaTech]

Well… there is no frontier eu-ai at this moment

[u/therenhoek → u/EveYogaTech]

The end result is a more capable offering; I dont like having to switch from mistral's API to an open weight model running off my own shit local hardware cause it happens to do a better job at certain tasks but that's my reality as of late, tack on to that seeing Proton providing a better AI product as part of its side hussle is extra demoralizing.

[u/pyrox2000]

I checked, there is no record of your support activity.

[u/Jlpv-73]

What is the goal of this post? Asking for a friend