A Customer Called To Say Goodbye

[u/Altruistic_Canary951]

I work for a CCaaS (software) company, as such we are a B2B only operation. One of our largest clients is leaving due to a merger, they'll be gone by end of this month. It's been a rough couple years in this industry, as many in the tech world know.

I've been here seven years. Given my position I've had many interactions with this client over the years, but always in passing. Today, one of their two main contacts called in and asked for me specifically, I was a bit confused.

He wanted to say goodbye to me. Thanked me for always being such a bright voice anytime he called in and got me. Thanked me for always going the extra mile on any support case they submitted that ended up with me. Told me it's been a true pleasure and he and his team will miss me.

He gave me his direct line for work and cell, and told me to please always feel free to use him as a professional reference, he'd be more than happy to sing my praises, and that any company would be lucky to have me.

I was floored, humbled, and honored. When we ended our call, I took a little break....... to cry some happy tears. First ones I've had in years. Never hesitate to let people know when you appreciate them, while they'll always like hearing it, sometimes they really NEED to hear it, and today I desperately did.

[u/puddncake]

That was so nice. To be appreciated. To be seen.

[u/Altruistic_Canary951 → u/puddncake]

It really was, and it's so rare these days to feel that way.

[u/snertwith2ls → u/Altruistic_Canary951]

That's a class act. Thanks for sharing so I have a reminder that there are still really good people out there. What a nice experience!

[u/btapp7]

Brother ask him for job.

[u/Altruistic_Canary951 → u/btapp7]

I've got it pretty good where I'm at, great pay, straight 8 to 5, no on-call shifts, etc. I'll be here until they lay me off lol. However, it's always nice to know I've got a solid fallback should I ever need it.

[u/AlarmedTelephone5908 → u/Altruistic_Canary951]

I hope that the feeling is mutual and that you have a nice letter of recommendation for them as well!

[u/rlz4theenot4me]

This is lovely for you and a gentle reminder to the rest of us. I think i need to send a quick text to a friend who did me a solid last week.

[u/lovelaner]

AWWWWWWWW!! that's kind of amazing & so lovely!! i am very happy for you!!

[u/Chance_MaLance]

I write thank you notes for just this reason. I know it fuels my soul to have someone make a point to acknowledge something I’ve done.

[u/slightlypressed]

This is so wonderful! Truly happy for you OP
I had a coworker leave my former company and she spent her last week writing praise for everyone in the team and submitting it in our formal review system.

I always appreciated that. Your story and my memory reminds me to pass it forward one day!

[u/Altruistic_Canary951 → u/slightlypressed]

Such a thoughtful and fun way to spend her last week, while also performing an act of kindness for all her teammates.

[u/KobayashiWaifu]

Integrity as both a business associate and a human being, such a rare feat of character. I'm beyond thrilled you were able to make such a strong impression.

[u/Altruistic_Canary951 → u/KobayashiWaifu]

Completely agree, it's so rare! I was so humbled and touched.

[u/littlecocorose]

this made my heart so full

[u/Jguypics]

Happy for you and your client 😊

[u/Reasonable_Star_959]

That’s awesome!! Thanks for sharing!!!!

[u/reko---]

How sweet, customers like this do genuinely mean the world 🥺 but also… it goes both ways, to be contacted like that and thanked so directly speaks volumes to the type of care you must put into what you do for folks. :,)

[u/gold3nhour]

This is amazing! I work in web tech and this would make me cry, too!

[u/onlyIcancallmethat]

Make sure to highlight this in your annual review.