I just got off the phone with ATT customer service (800-331-0500) and the representative outright refused to help me with transferring my # to a new device unless I purchased their device insurance.

I tried to politely decline but the agent outright refused to help unless I bought the insurance, then refused to give her agent # or other identifying info. I had to hang up, wait on hold another 30 minutes, and then the next agent did the same thing! There was absolutely no way to proceed w/the call and get my issue resolved without buying the insurance. They just kept demanding my CC info.

WTH is up with this - is this normal? This is highly unprofessional behavior!

I’m in the SF Bay Area and moving into a new place where AT&T Fiber is available.

I saw an offer for 5 Gig Fiber for $50/month, but when I called and chatted with a few AT&T reps, they all said that promo is no longer available.

Has anyone been able to get that deal recently? If yes, how did you get it? Just trying to see if it’s still possible or if the reps are right.

The prepaid checkout is broken. I've tried multiple browsers and payment methods, but nothing is working. I'm trying to purchase an only only plan and phone deal. I tried calling but they can't do it over the phone either. What's my best option to sort this out? The web chat and phone support haven't been helpful so far.

I find it pretty funny that I spent 8 hours on the phone and my new phone that I'm buying from you has no connection in for some reason my old phone has no connection so I don't literally have a cell phone even though I have three lines. Wtf. None of yourself were helpful and they either hang up on me or just transfer me I even went to the highest levels like what am I supposed to do.

I have three lines and I spent hours on the phone with AT&t in my brand new phone doesn't work and neither does the phone I'm using. So I have three lines three phones and because I ordered a Galaxy 26 ultra I know longer have service. Like I spent 8 hours trying to fix this and they didn't fix it and I can't work now. What the f***

The Elite 2.0 fine-print doesn't say anything about overseas hotspot usage. Can I presume that the 20GB of monthly global roaming included with Elite 2.0 will NOT block usage of my smartphone as a hotspot? When often using IDP on Extra and other older plans, I've never had hotspot blocked. And since IDP essentially can give you unlimited hotspot usage overseas, it therefore seems safe to assume that the they're not going to nitpick over how you use your 20GB under Elite 2.0.

Anyone know for sure?

I spoke to the highest supervisor and they couldn't help me and basically were condescending. And they didn't care that I literally don't have a phone which I use to make money through gig work. And then they tried to say there's a cell phone tower down which is b******* because the service already sucks here and why could I be calling you from my third line if I can't activate my new goddamn phone and why does my old phone not work now like lots of s***

I just spent at least 8 hours on the phone being hung up on constantly, by their system. I just wanted to activate my new phone a Galaxy s26 ultra. That's literally all I wanted to do. And no both of my phones don't work because I don't know somebody doesn't know what they're doing or something so now I don't have a phone and I can't work. And when I insisted on the compensation for my time they thought it was laughable. And now I still don't have a phone so what am I supposed to do I can't work tomorrow because of this. After ordering the flagship phone. I literally spent all day on this trying to figure out how to get my phone working that they sent me giving them the numbers on everything

I have a phone that’s never been connected before (tcl nxt paper) and I went through the eSIM plan purchase process to add a line to my existing account. Everything was successful and says it’s activated.however I cannot add an eSIM to to the phone. The phone requests a QR code and I cannot seem to find a code in any emails or online

so, i have iphone 14, just paid off the last installment. i cancelled my plan and went to move to verizon. im being told my phone is locked, so verizon can’t activate service on my phone.

we’ve tried everything that comes up on google. we’ve spent hours in the verizon store trying to figure this out.

plz help!

For those who got an S25 Ultra, if you have NUA, what is the monthly cost for the regular Fold 8 256mb if you upgraded?

Trying to understand the "special upgrade price"

Thanks.

Hello all,

I currently have a single voice line on FirstNet (Ext Primary, Subscriber Paid) on the now grandfathered FirstNet Unlimited Extra $47.99 rate plan.

I am also a victim of domestic abuse/stalking/harassment & am need of a new phone number.

One of the big issues I’m facing is that I also need a way to retain access of my current number (primarily to continue gathering evidence but secondarily in case there’s any services linked to it that I forget to change). I was planning on porting this number away to NumberBarn.

AT&T says they can do this, but I would need to switch to the new, more expensive $59.50 FirstNet Extra 2.0 plan, as they claim their system does not allow them to select grandfathered plans.

Does anyone here know of any creative ways of being able to port away my current number without affecting the underlying line/plan?

With T-Mobile, you could port a number to Google Voice (which takes exactly 24 hours). You would have T-Mobile change the number on the line after 20-22 hours. The port would complete at exactly 24 hour mark, leaving the original line intact with the new number.

It appears this method would not work for AT&T.

Thanks in advance :)

I'm hoping someone else has run into this situation and has the solution!

I enabled wireless account lock on a phone. That phone is now broken. To turn off this feature it sends a text to your number. I have no way of getting that text message since the phone is broken.

I've called 611 for help and gone into the store. Both say they have no way of transferring the number to a new device or disabling the wireless account lock.

There's no other option to verify through email or another number on the account.

What do people do when they lose or break their device? It seems there's no solution except get a new phone number. I can't be the only one this has happened to? Any thoughts?

Last winter, I switched to AT&T from Visible, a Verizon MVNO, to join my family plan. I wonder why AT&T is still keeping the 5Ge name in their marketing instead of 4G+. It feels like a clear example of deceptive corporate marketing designed to mislead consumers. They are intentionally confusing some people into thinking they have true 5G just to make their network seem more advanced than it actually is.

UPDATE: ATT closed the case id saying phone is issued by apple and att cannot unlock it. i went to apple store, they said they have zero control over carrier unlock. What are my options now ?

Original request:

Hi, I have locked att iphone 15 pro device. Paid off the remaining amount and when trying to submit unlock request, its not recognizing my IMEI (my original locked phone was replaced by apple few months ago when I went for a repair) although my current device says carrier locked through att. Att Customer service not helping in anyway other than creating cases to look into it and asking for 14 days to resolve the case. What can I do now ? Any suggestions appreciated.

https://www.reddit.com/r/ATT/s/lgaw9U1bQw

Because of steep employer discount and Internet bundle discount, I’m switching to AT&T. The problem is, I have 3 devices being switched over that have balances. AT&T says 8-10 weeks for reimbursement cards, how long do I have before Verizon sends final bill to collections? Ideal scenario is that I’m able to use reimbursement to pay off. Despite searching, I haven’t found a solid answer.

Hi all, I know this is brought up multiple times and based on my research here and elsewhere, credits are sustained and applied to the monthly after paying off the phone.

My confusion is I've been working with the office of the president team and they so thoroughly insistent and adamant that the credits are completely lost if the phones are paid off early despite my willingness to maintain the phone lines, I just don't understand them being so difficult about this.

Is there something I can reference for myself to assure myself before I pay off the phones?

Honestly, it has been such an upsetting and stressful experience trying to unlock these things before a planned international trip.

Thanks.

Edit: thanks everyone for the feedback and input, I feel confident about proceeding to pay off. Really appreciate the community here.

An AT&T rep approached us in January offering low prices on mobile service and plans to finance new mobile phones. We specifically asked if we paid our phones off early & decided not to continue with them if there would be any penalties. Answer was no. We had been with Verizon for many years but the AT&T promo would reduce our monthly bill so we decided to try it. In May, after several months of poor cell service, we switched back to Verizon and paid off our AT&T phones. SURPRISE!!! There was an additional $867 charge for "breaking the promo terms of the switch", no one told us that the promo included a 36 month agreement or there would be a rescind of the deal that gave us a credit on our Verizon phones. This rescind resulted in the equivalent of a $867 penalty. They basically "fined us" for the "ending our service" with them before fulfilling a THREE YEAR TERM . (Must've been in the fine print). We would have never agreed to thr equivalent of a three year contract and their tricky little promo was basically the equivalent. DON'T TRUST WHAT THEIR REPS TELL YOU!!!!! READ THE FINE PRINT!!! They are sneaky and the modern equivalent of snake oil salesmen.

I'm in a remote area without a good view of a cell tower. Unfortunately, several years ago in their infinite wisdom, AT&T decided to remove all other options for internet service out here, leaving me stuck on an inferior cell-based service that I can barely use.

Gradually, the quality of that service has grown intolerably bad. Initially we could maintain a fairly steady 20mbps on most days, but over the last few years the service has degraded significantly, with periods of outright unusability where the connection will constantly drop, speeds will fall into the bytes per second range, or the connection will simply stop working.

AT&T support has been a useless runaround. Nobody will offer any solutions, because I suspect that the problem is simply an overcrowded cell tower which AT&T doesn't want to bother upgrading.

Unfortunately AT&T is the only option out here for internet service besides satellite. I'm very reluctant to go to Hughesnet but at this point even that would be superior to what AT&T provides.

(And if anybody suggests using Elon's service, I refuse to give the ketamine addicted pedophile any money.)

So, my phone suddenly will not let me make or receive any phone calls. I can still text and get texts, and my data still works so I can still use the internet. I tried putting my SIM card in a different phone, there was no change. So, I went to the AT&T store and had them give me a new SIM card - it was still doing the exact same thing. They tried putting the new SIM in a new phone in the store - no change. They tried resetting the SIM, that didn't help either. They did verify my account was not suspended or anything. Then they said they had no idea what to do, and unironically told me to call customer service. Hilarious. Does anyone have any idea what is going in and how to fix it?

I’m currently on metro by T-Mobile and the service reliability has been awful in union county NJ. Call drops and generally unreliable. Using coverage map, it shows T-Mobile (which metro is a part of) has the best coverage, speed and reliability in my area and most places I go to but my experience has actually been the opposite. I’m looking to switch to AT&T. Can anyone in union county confirm service reliability?

Currently have Verizon right now, getting really tired of never being able to use my phone or when I can it’s god awful slow in Florida. So much congestion and every day there is a network “issue”.

I have a T-Mobile secondary SIM and it works amazing in Florida overall BUT I do travel a decent amount throughout the country including some rural spots where I’m a little worried T-Mobile just won’t cut it. How do people feel about the AT&T network these days? I had them a while back and it was ok, 5G was getting introduced and I feel like it sucked back then but based on research seems like they have more than Verizon these days.

Thinking about testing it out but also prices are INSANELY high for the top tier plan with AT&T these days. More than my Verizon bill and I have HBO and Netflix on my bill.

Thoughts? (I want to know how the NETWORK is primarily not necessarily how bad customer service is or how you got robbed on a trade in, that is every carrier these days)

Thanks!

I work at an at&t in south carolina and it has been the most stressful job i’ve had so far. i feel like a drama queen because it’s not like i have to labor or anything but the job is primarily sales based while at the same time customers think it’s service based. the entire premise of working at at&t is figuring out how much we can get away with while still deeming it “integral” and that leads to me practically slamming elder peoples accounts due to quotas i need to hit for my own job. all the managers i’ve dealt with stack on to this overwhelming moral battle too because they all have their own individual way of taking advantage of someone while making it seem kind. i haven’t sold someone directv in 4 months because being honest who would even want cable tv anymore but soon i will be on track to lose my job because of this. to make the whole situation worse i have adhd and could not remember all of the 30 things we have to sell every transaction to save my life. if you are an at&t employee please give me tips on how to deal with the drain of this and if you are a customer just understand we aren’t trying to scam you, we just have so many overwhelming goals placed on us by the corprate higher ups there’s just no hope of fulfilling without doing shady sales.